Woody Anderson Ford

Good service, friendly service, but I wasnt informed up front that purchase of an older vehicle limited the length of loan I could get, resulting in a higher monthly payment. front that purchase of an older vehicle limited the length of loan I could get, resulting in a higher monthly payment. More

this rating applies to the Quicklane team. They are off the chart friendly (Eric is great!), making you believe that they really value your business. Work performed has been excellent and completed within the chart friendly (Eric is great!), making you believe that they really value your business. Work performed has been excellent and completed within the timeframe estimated. They even washed my truck for me! Also love their price match guarantee on tires. These guys are really good. More

Was a great experience very easy to work the sale person we work with Sally Rochelle was very inform an help walk us thru with easy would highly recommend her was easy to work with very friendly. we work with Sally Rochelle was very inform an help walk us thru with easy would highly recommend her was easy to work with very friendly. More

Was treated with respect. Transaction was fast and fair. Everyone was helpful and friendly. I had a concern about the car's performance which was fixed within one day Everyone was helpful and friendly. I had a concern about the car's performance which was fixed within one day More

We bought a 2006 King Ranch diesel truck earlier this We bought a 2006 King Ranch diesel truck earlier this year. We were at the dealer ship several times working with Sally Rochelle before our purchase. We bought a 2006 King Ranch diesel truck earlier this year. We were at the dealer ship several times working with Sally Rochelle before our purchase. She spoke to my husband regularly until she found us something that suited his needs. She was very patient with all our questions, did the research if she did not know and was very good at the answers in a timely manner. We appreciated her help very much Although she was often busy when we were there,she made us feel like our business mattered. It took us so long to decide on a vehicle,I'm sure she wondered if we would ever be satisfied. All the final paper work, extended warrenty etc. was done by Chris Waggett. He was very easy to work with and handled the closing papers in a very swift manner. More

I went on line to check on a truck ,I first spoke with Austin on what they had available and we talked about pricing on a few different ones, after we finished he directed me to who I needed to see when I Austin on what they had available and we talked about pricing on a few different ones, after we finished he directed me to who I needed to see when I arrived at Woodys.. I talk with Don he then put me with Sally Rochelle "Great listener; we looked at few that I had in mind test drove one of them Sally listen to me as I talked about the Budget and price she ask a few questions and made a suggestion about a F150 and the difference between the Ranger I was looking at; and the over all need for my business I was not looking at giving up anything as far as the Ranger went but I would be able to do all the different task with the F150 it was a 2006 model clean so off for a test drive we went after returning to the lot I could see that this was more of what I need.. and continued with the paper work and ofcourse the price :) this also went very well I had accomplished finding a good work truck a a fair price .. THANKS to a Few good listeners ... Now off to Aaron L hey what can I say over and done with in a just a few minutes Just want him to know I did'nt have NO problem with Redstone They know me well there lol And Last But not least Don Wessels All the way through I was after a FORD hat So back to Don lol I told him what I was after and ya know he went and got the hat and one for my wife as well:) Thank all of you for your time and effort you made a buying great time for US ...............SMILE ...................... More

The salesman (Mr. Jim Sigle) kept me informed every step of the way on the status of the vehicle I ordered. Once my 2013 Boss 302 arrived, Jim gave me a vehicle orientation and ensured I was totally famili of the way on the status of the vehicle I ordered. Once my 2013 Boss 302 arrived, Jim gave me a vehicle orientation and ensured I was totally familiar with operations/onboard equipment. Furthermore, he followed thru with calls approximately once a week to ensure I was totally satisfied and always asked if I had any questions/concerns. The follow-on SYNC orientation (~ 1hr) was especially helpful and in my opinion, was a service above and beyond the responsibility of the dealership. The General Manager, as well as Department Directors, were introduced to the class. Each appeared generally concerned for attendees 'satisfaction' with their new vehicles and the dealership in general. Woody Anderson Ford is definitely a 'top-notch' organization where Customer Service (after the sale) seems to be a top priority. More

Well let's say when I came to Jim I knew I would be a special case. I needed another vehicle to fit my single mom budget annd also work thru negative equity. Jim's many years of expertise made that happe special case. I needed another vehicle to fit my single mom budget annd also work thru negative equity. Jim's many years of expertise made that happen. I've never experienced customer follow up like jim does. Everyone I met @ Woody Anderson makes the customer feel important. What a level of difference!! Tammy More

I am pasting the email i sent to Jason after the deal was done and all actions items completed. Jason I would like to thank you for the experience. This is the first time I’ve made a vehicle purchase done and all actions items completed. Jason I would like to thank you for the experience. This is the first time I’ve made a vehicle purchase from Woody Anderson Ford and I am very impressed. You are well aware of all of the things that you took care of for me and there was zero hassle with any of your staff that I came in contact with. That’s something that really matters to me. I’m accustomed to being treated as though it’s a privilege to do business with dealership or to even get some of their time to answer a few questions. I honestly cannot think of anything that could have been handled better. I would say that you folks have a pretty good handle on what it means to provide real customer service! The details: Jason for the sales experience and personal care. Kristin for the fast and efficient paperwork process. She had everything ready to go when I walked in. Carey the service manager for the quick resolution and expert advice. Don at the sales tower for direct responses without the political correctness. It didn’t take long to settle on a final price. Kim in the service department for owning my issue until I got to where I needed to be, even though I should have been speaking with the PDI professional. Tiffany, the PDI professional, for being thorough and accommodating every request I had. Clay in the sales department for letting me know about all of the standard service offerings and usual items that are completed on your used / CPO inventory. Last is Katie. If you’ve got pay a bill, at least it came in the form of service with a smile. Thanks More

I have been dealing with George Kostakis for many years. In July 2012 I was in the market for a used truck and I turned to George knowing the customer service I would receive. I emailed George with some sto In July 2012 I was in the market for a used truck and I turned to George knowing the customer service I would receive. I emailed George with some stock numbers and advised him when I would be in town. Upon my arrival George had the keys and vehicles out front. We made a few test drives and he could answer any questions I had of any of the vehicles. George is always friendly and courteous making your vehicle shopping experience a pleasure. I'll always recommend George to friends and family. More