Woody Anderson Ford

sally was a pleasure to work with! she made this sometimes stressful situation, easy. she was fun and friendly, and even stayed later than she was scheduled to so we could complete the process. sometimes stressful situation, easy. she was fun and friendly, and even stayed later than she was scheduled to so we could complete the process. More

Adrian met me as soon as I got out of my car, got me in a golf cart and drove me around to look at new trucks, this was the best service I had by far at any of the dealerships I visited while looking for new golf cart and drove me around to look at new trucks, this was the best service I had by far at any of the dealerships I visited while looking for new cars. Not sure if I ended up buying there because of that or because of the great deal I was able to get, but either way I was very happy to buy my first new car at Woody Anderson Ford More

After numerous attempts to find a GOOD deal everywhere else (Bill Penny, Landers McLarty, Serra Toyota of Decatur, University Hyundai, University Kia, etc., etc...the list goes on to just about every deal else (Bill Penny, Landers McLarty, Serra Toyota of Decatur, University Hyundai, University Kia, etc., etc...the list goes on to just about every dealership locally and some in TN and GA) I finally found ONE dealership and sales professional, Mykala Johnson, to really help my family and I get a good deal where all others failed. This is the second vehicle we purchased from Mykala and Woody Anderson because she not only took great care of us but she ensured we knew exactly what was going on during the entire process and she knew exactly how to execute what was required quickly and professionally. Ms. Johnson and the entire staff at Woody Anderson did great both times and Mykala was especially OUTSTANDING! I could go on for days about the great staff, inventory and selection, and about the A+ service we received but the true diamond was Ms. Mykala Johnson and her exceptional ability to help us work through deciding what was best for us. Mykala did a truly exceptional job in explaining everything we needed to know and she knew exactly what to do and how to do it quickly! When I make my next purchase I am coming to see Woody Anderson first and I know I will get at least a fair deal if not a great deal. Believe me when I say I has been researching for MONTHS and had given up completely until I decided to go to Woody Anderson Ford. They are military friendly and exceptional at what they do. Ensure you see Ms. Mykala Johnson if you want outstanding customer service as she really is a great lady who is a consummate professional. I was just shopping when I stopped in to see her and wound up driving home a brand new 2014 Ford Fusion Hybrid! Mykala did a great job and if hadn't been for her and Mr. Jason Chicosky I would have had to drive to TN to get a good deal. Thank you. More

Will never buy from again. Was promised $2500 more than what i was given for my trade in. Was lied to about my extended warranty from my lemon i bought from same dealer 1.5 yrs prior. Was given the run aro what i was given for my trade in. Was lied to about my extended warranty from my lemon i bought from same dealer 1.5 yrs prior. Was given the run around about my deal, cancelling my warranty, told nothing could be done about my trade in value after i have a recorded conversation where they told me a specific dollar amount. This dealer does not care anything about the consumer only about making the sale. The sales rep only cared about a survey he was getting as that was all he talked about and explained how important it was but funny thing is when i called 2 days after my purchase with issues that i was trying to get resolved, now i have yet to receive the oh so important survey. Guess they dont really wanna know how we feel and or care. Stay away from this place, please. Unless you enjoy going into unnecessary debt and lied too, than i would suggest taking your hard earned money elsewhere. You have been warned. More

Adrian Koby was extremely friendly and professional. He went above and beyond to make sure we got the vehicle we wanted. We are completely satisfied with Adrian Koby and Amanda Dudley for their excellent c went above and beyond to make sure we got the vehicle we wanted. We are completely satisfied with Adrian Koby and Amanda Dudley for their excellent customer service. We will definitley recommend Woody Anderson Ford and their staff to all our friends and family. More

We had gone down to look at the different trim options on the f150's and Mr. Koby came out to assist us. He was very friendly and helpful and with his guidance we decided to go ahead with a purchase. He sh the f150's and Mr. Koby came out to assist us. He was very friendly and helpful and with his guidance we decided to go ahead with a purchase. He showed us a used f150 first which we liked but we wanted to see a new one to compare. After seeing the Lariat trim model we decided to go ahead with that purchase. Mr. Koby was able to get us a good deal with rebates and our trade in and we were satisfied with the final price. More

My wife and I had a very pleasant experience purchasing a new vehicle at Woody Anderson. Every step of the process went smoothly and everyone we dealt with was very friendly and helpful, especially Mykayla. new vehicle at Woody Anderson. Every step of the process went smoothly and everyone we dealt with was very friendly and helpful, especially Mykayla. She made arrangements for us to take the new car home for the weekend to try it out before we committed to purchasing. No high pressure sales tactics and quick and easy paperwork process. More

I came on to the lot knowing what truck I wanted with what options. It took 3 hours of wandering around their lot to figure out that there wasn't a truck that was equipped the way I wanted it. It was too what options. It took 3 hours of wandering around their lot to figure out that there wasn't a truck that was equipped the way I wanted it. It was too long of a process that I attribute to a disorganized inventory. Well, my salesman finally offered to do a web search and found the truck that was equipped like I wanted and offered to have it brought to Huntsville. So, I leave after a total of about 4 hours on the lot. I told my salesman my work schedule and when I could come back to see the truck when it arrived. Well, that didn't matter because I got two phone calls expecting me to be able to come back to the showroom at a moments notice. I came back to the dealership in a few days to see they truck they had brought in and it was what I was looking for, but it was as dirty as could be. It was covered in pollen and had a rock chip and dent on one fender already. So into the finance office to work a deal. Well, the salesman and finance manager never asked if I was ok with the price and had been going on sticker price. Well, I wasn't going to pay full sticker and so when I start to negotiate, Kristen balks. When I tell Michael my offer and he takes it to his boss, Kristen says quietly "That's way off base." I was pissed. What happened to the customer was always right?! I was ready to walk out, but I proceeded to finally negotiate a final price. Upon taking delivery of the vehicle, there was a lady that was supposed to show me the features. She was able to sync my phone, but she wasn't able to set any of the advanced features. My biggest question at that time was how to operate the jack and spare tire. She had no idea and had to get Michael who had to read the owners manual to figure it out. My biggest problems have been since the sale with Quicklane and Eric Wisenant. A couple of weeks after the sale, I went to have my truck looked at because the AC is xxxx poor. Well, it was within specs even though it has about half the cooling power of my trade in. And while I was there, I asked to have my tires topped off with nitrogen. They had been 37-38 psi and needed to be at 40psi. The shop takes my truck over to quick lane and tells me it is going to be an hour and a half! They bring the truck back and they have filled the tires with nitrogen and did purges like it was switching from air filled to nitrogen! The idiots wasted an hour and a half of my time filling the tires with nitrogen when they already had it! A few days after that, I check my tire pressures and they were all at 32-33 psi! My tires were supposed to be set at 40 psi! These idiots couldn't even fill up a tire with nitrogen to the correct pressure! I'm fuming mad. These people shouldn't be allowed to have sharp scissors much less work on vehicles! So I go back and have to watch them fill up the tires. Well even after all these problems, they set the pressure at 40, well anybody that passed high school should know gasses expand when heated and that's why you set tire pressure when the tires are cold. Well, this flunky set them to 40 while they were hot from just being driven to the dealership. He was convinced by devious marketing that nitrogen doesn't expand and so it didn't matter that they were hot. A few weeks later I come in for my first oil change, just since I had credit. Well, I am sitting in the lobby and the Eric Wisenant orders the wrong oil from the parts dept! It's a dealership service center. They are supposed to know what oil to use in my truck! When I tell him, he dismisses the incident and says "we would have caught it." A few days later I get a voicemail from him following up, and again he says the wrong type of oil. If they can't get the oil type and tire pressures right, I don't trust this place with anything more dangerous than a spoon, certainly not my truck. More

I had looked at numerous dealerships and this one was the best. Adrian Koby is very professional and not a pushy Salesman. He answered all our questions and still answers all my phone calls immediately. I best. Adrian Koby is very professional and not a pushy Salesman. He answered all our questions and still answers all my phone calls immediately. I wish all Sales people were like him. We could understand him from the first. I really enjoy my Ford Edge. More

My sales representative, Adrian Koby, was very helpful and not pushy. He listened to my needs and what I wanted and started at the basics. The whole process was quick and painless. Kristin Wilson was wond and not pushy. He listened to my needs and what I wanted and started at the basics. The whole process was quick and painless. Kristin Wilson was wonderful to work with in the finance department as well. Everyone was really friendly and reinforced why I went to Woody Anderson instead of "the other guys"! The service I had received in the past at Woody Anderson in Madison was the reason I wanted to buy my new vehicle from Woody Anderson instead of the other Ford dealers. Thank you for such great experiences past, present and future. More