Woody Anderson Ford

Overall good experience marred with a couple problems. I have purchased two vehicles from Woody Anderson now. Both brand new, with George Kostakis as the sales rep. This last time, I came in with my needs I have purchased two vehicles from Woody Anderson now. Both brand new, with George Kostakis as the sales rep. This last time, I came in with my needs and desires. Quickly found a model that checked all of the boxes for needs and only partially missed one. Unfortunately the specific color I wanted, the nearest one with the trim level and options I wanted was in Ohio. My purchasing time table was a little too accelerated to wait for a dealer to dealer transfer. But that is not the fault of Woody Anderson. Processes of finding the car and test driving was seamless. Unfortunately, the actual purchase process is slow and a bit cumbersome. Took almost two hours from the time I completed my test drive to when I was handed the key to take the car home on a Thursday evening. The important thing there is that I said key. The second key could not be found. In what I can only assume is an effort to reduce the work load of the service department, Woody Anderson contracted out having new keys programmed/cut to a locksmith service. So I was instructed to return the following Thursday at noon, when the locksmith would be on site. The day prior to me needing to return for the second key, I was called and asked to bring a copy of my insurance to the dealership. Apparently the one that was emailed to the financing rep during the purchase process was lost. So I stopped by and dropped it off. I inquired about the second key, and was again instructed to stop in at noon the next day. Thursday arrives and I arrive at the dealership about five till noon. Checked in, turned my key in, and proceeded to the sitting area in the showroom. After an hour of waiting, as I my lunch break was over, with my car sitting in the spot I parked it I went to the desk to ask a status. I received and apology and was informed that the contractor was running late and would be there within ten minutes. After another hour and a half, I received my second key and was told that the locksmith did not have my FOB style in stock and they ultimately took it to the service center to have it programmed and cut. So not only did I have to return a week later to receive my second key, I had to wait 2.5 hours just for Woody Anderson to do it in house anyway. However, everyone I dealt with was courteous, respectful, and friendly. Numerous times, someone approached me to ask if I needed anything. I have no complaints there. It is just some of their processes and procedures could use some streamlining to reduce waits and ensuring customer satisfaction More

Extra mile customer service They went thru great lengths to get me the truck I wanted. Excellent job. They drove to two different dealerships outside the state of Alabama to get They went thru great lengths to get me the truck I wanted. Excellent job. They drove to two different dealerships outside the state of Alabama to get me the exact color I wanted. They have definitely earned a lifetime customer More

Professional, customer focused, and fast I couldn't be happier with the service provided by Woody Anderson Ford; they made sure I got the best deal both on the vehicle and when it came to fin I couldn't be happier with the service provided by Woody Anderson Ford; they made sure I got the best deal both on the vehicle and when it came to financing. This was my first time purchasing a vehicle, so naturally, I was a little overwhelmed with the entire process, but everyone I interacted with was very understanding and more than willing to answer any questions I had during the process. Richyle did an incredible job at making the entire process remarkably smooth, never once did I feel pressured into making a decision. I would highly recommend Woody Anderson Ford to anyone looking for dealerships that focus on customer needs. More

Buying our New Ford 2017 Edge We could not be more pleased with all of the personal attention shown to us by Jeff Parker reguarding the purchase of our new Ford Edge. He saw that We could not be more pleased with all of the personal attention shown to us by Jeff Parker reguarding the purchase of our new Ford Edge. He saw that we drove it, went over the entire car and was very knowledgeable of the entire process. Just want to highly recommend Woody Anderson Ford in Huntsville Al. More

Integrity Richard spent time listening to determine what I was looking for and what it would be used for. There was a similar truck on the lot but not exact. He Richard spent time listening to determine what I was looking for and what it would be used for. There was a similar truck on the lot but not exact. He didn't hard sell me on what he had, as all other dealers did, he asked for 24hrs to find exact match for me. His knowledge of product and honesty will keep me returning. Love my new truck. Thanks Richard. More

In/out faster than Walmart I have purchased my last three vehicles from Jim Sigle at Woody Anderson. He is very laid back, doesn't use any pressure, explains everything and mak I have purchased my last three vehicles from Jim Sigle at Woody Anderson. He is very laid back, doesn't use any pressure, explains everything and makes sure I understand what he just said. He uses no hidden agendas. I went in with what I had in mind to get, along with the color and price. The next day he called me up and told me he sent me an email for my approval. He was right on. I went down, signed the papers and drove home with my new car. I spent less time there than I normally do shopping at Walmart. Woody Anderson, you did it again, another happy customer. More

My total experience This dealership was such an awesome group of people. Our sale rep was very helpful and understood what we needed. The finance dept was wonderful as we This dealership was such an awesome group of people. Our sale rep was very helpful and understood what we needed. The finance dept was wonderful as well. Thank you all so very much for your help and helping us find that perfect car. More

Great experience. No one compares to Woody Anderson Great experience. Honest, integrity, and highly professional. This is the third new car We've bought from Woody Anderson. No other place like it an Great experience. Honest, integrity, and highly professional. This is the third new car We've bought from Woody Anderson. No other place like it and we've bought a lot of cars. More

There was no high pressure sales. We were able to look around without someone following use around, which made it enjoyable shopping so we could decide what we wanted. Richy then appro We were able to look around without someone following use around, which made it enjoyable shopping so we could decide what we wanted. Richy then approached us with a bottle of water and keys for the SUV that we were interested in for a test drive. Liked it and bought it. There was no hassle. Arron Looney the finance officer was also very friendly and did not try to sale me on anything, he just explained what my options were so i could make my decision. More

Good experience Stopped in to look at a F150 and left with one. All sales staff was friendly and helpful. Everyone helped with sale and changing my 2010 F150 into a Stopped in to look at a F150 and left with one. All sales staff was friendly and helpful. Everyone helped with sale and changing my 2010 F150 into a 2017. Great job More