Woody Anderson Ford

Very professional every time I take my vehicle in for service. Rodney was great today. Very professional and kept me informed of the progress while my vehicle was being serviced. He was very pleasant to service. Rodney was great today. Very professional and kept me informed of the progress while my vehicle was being serviced. He was very pleasant to deal with. More

Was treated courteously and provided information I needed in reasonable amount of time. I was well pleased in way I was treated by my sales representative, Mr Daniel Lappert, who was polite, thorough, and pr in reasonable amount of time. I was well pleased in way I was treated by my sales representative, Mr Daniel Lappert, who was polite, thorough, and professional. More

Even though we showed up later in the day we weren’t rushed. They took care of everything and explained things very well. rushed. They took care of everything and explained things very well. More

Linzy is a ROCK STAR! Thank you for taking care of me and my Edge! Thank you for taking care of me and my Edge! More

Oil change at Express was in reasonable time. BUT they said I needed a brake job on all 4 and rotors for $1100+ ,I declined. I went to a repable dealer who has been in business for 40 years to BUT they said I needed a brake job on all 4 and rotors for $1100+ ,I declined. I went to a repable dealer who has been in business for 40 years to have it done. After taking the wheels off of all four, he claimed that I had 50-60 thousand miles left on brakes and no rotor problems and recommended that I did not need brakes at this time. He charged me $25 for the service. Was this just a money making scheme by Anderson Ford to do something I didn't need? Shame!! You owe me $25 for the charge I got. Thankful I did not have Your dealership recommended work!! More

Friendly, efficient, pleasant experience. I was kept informed about all repairs and return of my vehicle. I was kept informed about all repairs and return of my vehicle. More

Best car buying experience I’ve ever experienced. Knowledgeable salespeople, and no high pressure tactics. Beautiful, clean showroom. Knowledgeable salespeople, and no high pressure tactics. Beautiful, clean showroom. More

Great Dealership worked with us very well kept us updated on all the status of our vehicle. Overall Great experience with them on all the status of our vehicle. Overall Great experience with them More

I have owned multiple Fords over past 20 some years and enjoyed all of them. However, servicing/maintenence is inevitable. I have experienced many issues with even some of the simplest task at this dealers enjoyed all of them. However, servicing/maintenence is inevitable. I have experienced many issues with even some of the simplest task at this dealership (not to mention weeks to months) to schedule an appointment. I had an oil change on my 2017 Mustang and drove it for several weeks. When raised hood to check oil level I found tools laying on top of motor. My wife had oil changed in her 2020 Explorer limited prior to trip to Kentucky and back to Huntsville. Parked SUV in garage and next morning found huge puddle of oil around vehicle. I checked under hood and found oil filler cap had not been re-installed after oil change. I experienced a check engine light on my 2020 Explorer ST and was diagnosed as an exhaust system issue. Took several weeks for repair, then approximately 250 miles later I experienced same failure. Took ST back to dealership and explained I had vacation trip planned in 4 days and I needed SUV for trip. Was told I could drop off vehicle and they would get to it when they could. I then ask if they could offer a loaner since they weren't able to repair my SUV after weeks of waiting parts and install. Nothing offered. I did experience other issues with scheduling service visits but above-mentioned were some of the more egregious events. I sold my Ford vehicles now and changed brands and hope to receive better treatment from service department in future. More