Woodmen Nissan

Woodmen Nissan responded

Hi Mblanski, Thank you so much for this great review. It's wonderful to hear that Matt did an awesome job. We'll be sure he knows how much you appreciate all he did for you. Thank you for your purchase. Please come back again. The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hi Carguyvinny, Thank you for the review you posted. We appreciate your business and this great feedback. We have already shared your comments with Alex so that he knows what a great job he did for you. We look forward to serving you again one day and anyone you know in the market for a new car. Thanks again! The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hi there Shan5959, Thank you so much for posting that great review and picture. We definitely appreciate your purchase. Your feedback about your experience here is important. Thanks for sharing about how satisfied you were that day. Please come again. The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hello Shells, Thank you so much for the wonderful review you posted. We appreciate that very much. It is always nice to be recognized for doing something that a customer appreciated. Jason, Chris, Delaney, and I want to say a special thank you for your kind words. We appreciate it.. Please come again and let us know if we can help with anything else. Debbie Oberg Owner Loyalty Manager (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi RogueDriver, Thank you so much for the great review. Sometimes we think we know what we want and then someone can pique our interest in something else that ends up being the better way to go. It sounds like somehow you ended up in the right place at the right time, and our staff was able to definitely meet your needs. We will make sure Trebor & Scott know what a great job they did for you. Thank you for your purchase. Please come again. Thank you! The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hello Ron, I saw your post on another website and already responded to that one. Today I noticed your post appeared here. I do appreciate you taking the time to share your feedback. Thank you for your purchase. I understand where you've been happy with certain departments of our dealership in the past, but the used car experience this time was not satisfactory for your most recent purchase. I'm sorry to hear that. We do take customer feedback seriously and address concerns with our staff to see what can be done differently and how to do better. My managers I talked with about your situation would have loved to have helped while you were here, but they didn't know there was a concern about the 2nd key or fuel. I'm sure if they had known what was going on, they would have given a full tank of gas and made arrangements for another key fob for you. I'm sorry these issues were not brought to their attention. Used vehicles don't normally have a second key. Some do, but if a 2nd key wasn't given to us as a trade-in vehicle, then the vehicle is sold as is with just the one key. It can be a special request worked out in the deal to get something like a key taken care of. We want fuel in all vehicles that leave here, so for there to be a gas light flashing for being on empty is ridiculous. Normally the staff that preps the car to be sold takes care of that in advance, but it was not done. We will take steps to make sure nothing like this happens again. If we can help with anything, please let us know. Thank you. Debbie Oberg Owner Loyalty Manager (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi SingleMom, That was such a great review you posted online for German in our service department. We appreciate all the kind words you shared. It's great to hear that German was able to provide such exceptional service to you while you were here. Thank you! The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hello Robin, Thank you so much for the review you posted about Travis and Patrick. Those were great comments you shared about the quality of service you received from these two staff members. Thank you for your feedback and recommendation. Please come again. The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hi there Bates2030, Thank you for taking the time to post some feedback online for your review. We do appreciate all you were able to share about your purchase experience. It's great to know that LeRoy was able to help you through this process and that you are happy with the vehicle you got. Thanks for letting us know. If we can help in the future with anything, let us know. The Woodmen Nissan Team (719) 234-1000

Woodmen Nissan responded

Hello Melissa, I am very sorry to hear you were not pleased with your last visit here at our dealership. We absolutely do honor warranties. Nissan outlines what mileage or time period is covered under warranty for various parts of the vehicle. When something is a manufacturer defect, we can pursue a warranty claim for someone. If something is broken or damaged in some way, however, we can't pursue a warranty for that repair or replacement. From what I have heard from staff members that either saw your vehicle or spoke with you, the rear view mirror was broken. We would not be able to submit a warranty claim to Nissan for that. You are welcome to have someone else on staff take a look at the mirror. If that service person does agree that it is broken, we will not be able to do a warranty on the mirror, though. It is sad to hear you feel we have slimy practices. We have many happy customers that would go nowhere else for service on their vehicles. We encourage customers that if they do have an issue, however, that they should reach out to a manager on staff to try to resolve the matter. I don't know if you did that while you were here. If you wish to return for another inspection, just let us know. Debbie Oberg Owner Loyalty Manager (719) 234-1008 doberg@woodmennissan.com