Woodhouse Ford - Service Center

Personal Service Woodhouse Ford in Blair is a bit of a hike for me with another dealership only 1 mile from my home but what I am experiencing at each visit is more of Woodhouse Ford in Blair is a bit of a hike for me with another dealership only 1 mile from my home but what I am experiencing at each visit is more of a partnership in taking care of my truck versus just some service. They are doing a good job in clean service and listening to all concerns. I value the relationships as well as the service. More

Visit to Woodhouse Ford We purchased our F-250 pickup new from Woodhouse Ford, from our salesman, Mr. Tom Bloom , to the service center, the receptionist, accessory departme We purchased our F-250 pickup new from Woodhouse Ford, from our salesman, Mr. Tom Bloom , to the service center, the receptionist, accessory department! Everyone has been extremely helpful, answering our questions, service has been outstanding!! Will continue to use Woodhouse Ford!! More

Woodhouse For service If I need anything at all, I come to Blair to have it done. They understand customer service as well as Ford service. The salesman I bought my car f If I need anything at all, I come to Blair to have it done. They understand customer service as well as Ford service. The salesman I bought my car from (over 5 years ago) saw me and came by to say hello. It’s like family. I won’t go anywhere else. More

Service stinks I came in with two service needs. I was told a price for the services over the phone. When I arrive I was told it would be a little more than an hour. I came in with two service needs. I was told a price for the services over the phone. When I arrive I was told it would be a little more than an hour. Three hours later they were done and costs were almost double what I was quoted. I will never visit Woodhouse in Blair ever. More

Parts I just bought 2 new vehicles in June 2018 along with extended warranty on both. Come Sept 2018 a trim piece came off my explorer. Called them of cours I just bought 2 new vehicles in June 2018 along with extended warranty on both. Come Sept 2018 a trim piece came off my explorer. Called them of course they wanted to look at it. 1st I was told the piece is $146 but a $100 warranty deductible I would have to pay. Then once they looked at it they stated the weather stripping under that piece also needs replaced and neither is covered under warranty and it would cost me $400 to fix. I just spent over $80,000 in vehicles and they are not willing to replace those parts especially when the explorer was a certified vehicle. I would NOT RECOMMEND THIS PLACE WHAT SO EVER. Their customer service is AWFUL. More

Very Pleased Now I know what it's like to actually be taken care of. Atchley was a huge disappointment. Woodhouse took care of my recall and didn't take any short Now I know what it's like to actually be taken care of. Atchley was a huge disappointment. Woodhouse took care of my recall and didn't take any short cuts...unlike Atchley. They were very kind. Drew was very customer oriented. Made sure all my needs were met, great and super helpful! More

Follow-up to previous review I received a phone call and a very sincere apology from Mike this morning. He made no excuses and asked me to please keep my appointment, which I agre I received a phone call and a very sincere apology from Mike this morning. He made no excuses and asked me to please keep my appointment, which I agreed to do. It is not easy to apologize and I do appreciate that he called and wanted to make things right. I am going to give the service department a shot. More

Poor Service We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us a We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us and we have pretty much had to handle the paperwork and make all the phone calls ourselves. We loved our salesperson but after dealing with the service center and the buy back person we will not be back once we get this issue taken care of. We have bought 4 vehicles in the last 5 years for a total of over $90,000 and would expect far better service then what we have received. For anyone thinking about going to Woodhouse do yourself a favor and go to another dealer. It takes them 30 minutes to get you into a vehicle but 3 or 4 months to fix any problems you may have. VERY POOR CUSTOMER SERVICE! More