Woodhouse Ford of Omaha - Service Center

We tried Woodhouse because no local service centers would touch our car issue. We were not expecting much, but they surpassed our expectations. Not only were they extremely friendly and courteous, they found touch our car issue. We were not expecting much, but they surpassed our expectations. Not only were they extremely friendly and courteous, they found the real problem we were experiencing; they identified the problem and fixed it which was much less expensive than the transmission replacement we were expecting. We deeply appreciate a dealership who treats customers as customers they would like to return not based on a lack of other options, but because they care. Woodhouse, you have new loyal customers. More

Took 3 visits and yelling in the showroom to get results. Took vehicle in for oil change as we bought the service package. Went to pick up vehicle the service center girl told us the clock won't reset and no Took vehicle in for oil change as we bought the service package. Went to pick up vehicle the service center girl told us the clock won't reset and no known fix at the time. She would call when they have a fix. Waited 3 months no call, called the girl at the oil center and she stated yeah we had a fix for the last 2 months, great will bring it down and have it fixed. Called service center made appointment and since the wife would be driving my F150 I made arrangements to have my boss pick me up. Arrive to have service completed and proceed to empty the tools from the back and the service guy says this will only take 5 min to fix....great....load the tools back up and in the mean time call boss to meet me at home he is 5 min away and says is waiting... Vehicle comes out and in a rush never checked to see if the clock worked. Wife gets in vehicle and says hey the clock don't work. The next day being Saturday I drive the vehicle back down and the service guy says well you will have to make a appointment to have it fixed again. I go into the show room and demand a new vehicle as the Escape is leased and only has 3k miles and they can't fix it and have to go through all the bs to make a appointment again when the service manager should have tested and double checked the vehicle was fixed before releasing. Herman calmed me down went the the service department and then pulled up outside with a used Fusion stating Mr Atchley says use this car and yours will be fixed by 5 pm. Herman called up at 1 pm. and the car was checked by 3 persons to verify fix and please return their car by 5 pm. Thanks Herman for your help. Second complaint was the last oil change on my F150 they were short one quart of oil and never filled the rest of the fluids. The cashier when checking out said no charge. And stated Ford may contact you to complete a survey please rate us 5 stars. I told her there was no flipping way you would get 1 star let alone 5 and the only comment she had was "oh". Not, "what was the problem", "let me get the service manager over here to discuss your problem" nothing but oh, have a good day! Sales persons are awesome..Herman is awesome and will make sure you are a SATISIFIED customer even though that should be performed by the service center....Service employees are jerks and don't care about you as a customer and perform shotty service. Double check your oil change and oil level before you leave. More

10,000 mile service We took our vehicle in to the quick service shop for the 10,000 mile warranty/oil change. They were done in a very short time. I didn't even have en We took our vehicle in to the quick service shop for the 10,000 mile warranty/oil change. They were done in a very short time. I didn't even have enough time to finish my coffee, which I suppose is a good thing. Very courteous and very efficient. More

2001 Ford Focus - Timing Belt Hi, I was impressed with the whole experience this Saturday past. Service Rep Steven was great - he was friendly, knowledgable and made me feel com Hi, I was impressed with the whole experience this Saturday past. Service Rep Steven was great - he was friendly, knowledgable and made me feel comfortalbe that (as always - I always bring my car to Atchley 72nd St.). The work was completed more quickly than I thought it might be and the price came in lower than the estimate!! How great is that!! Thanks to all!!! ~ Gail Peter More

I drive past other Ford dealerships to go to Atchley Ford!!! I purposely drive past other Ford dealerships to go to Atchley Ford. Every single time I go to their service department, I am consistently very satis I purposely drive past other Ford dealerships to go to Atchley Ford. Every single time I go to their service department, I am consistently very satisfied with their work. They always have up-front pricing and their technicians keep my vehicle in perfect order. I trust Atchley Ford 100% - there aren't many people who can say that about a dealership. Thank you again Mike Dorn for the great communication while my vehicle was being serviced. Also, I LOVE the Quick Lane!! More

service Excellent! Never dissatisfied. Treat you like family. I bought from Atchley service with Atchley and would never take it any other place. Salesforce h Excellent! Never dissatisfied. Treat you like family. I bought from Atchley service with Atchley and would never take it any other place. Salesforce honest service folks follow up every step of the way. More

Oil change and tires rotated As usual Jessica is awesome! She always gives me a fair assessment of what I need down and makes sure I don't wait too long. I always go to her or Ro As usual Jessica is awesome! She always gives me a fair assessment of what I need down and makes sure I don't wait too long. I always go to her or Rod because they take such great care of me. Sherry takes great care of me in the cashier's dept.! More