Woodhouse Ford

Poor Service We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us a We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us and we have pretty much had to handle the paperwork and make all the phone calls ourselves. We loved our salesperson but after dealing with the service center and the buy back person we will not be back once we get this issue taken care of. We have bought 4 vehicles in the last 5 years for a total of over $90,000 and would expect far better service then what we have received. For anyone thinking about going to Woodhouse do yourself a favor and go to another dealer. It takes them 30 minutes to get you into a vehicle but 3 or 4 months to fix any problems you may have. VERY POOR CUSTOMER SERVICE! More

Woodhouse - Plattsmouth. In March we purchaced a Woodhouse - Plattsmouth. In March we purchaced a '98 Ford Ranger from the Plattsmouth dealership. It was traded in by a Woodhouse employee just Woodhouse - Plattsmouth. In March we purchaced a '98 Ford Ranger from the Plattsmouth dealership. It was traded in by a Woodhouse employee just an hour before we arrived. We looked it over, test drove it, and made a deal on it. Tires were shot so we replaced those right away. The dealership installed a stock radio a few days later and ordered dome light parts. (part of the deal...) We're good to go... With the 30 day temp dealer plate about to expire, we contacted the DMV about the registration. They hadn't recieved the paperwork from the dealership yet. Called Woodhouse who said there was a "mix-up" so the temp plate expired before the DMV received the paperwork. The truck sat in the driveway, unusable (legally) until the DMV had the paperwork to put togther the registration and allow us to plate the truck. Finally got that straightend out. Fast forward to October - Took the truck in for a routine oil change and check out. After 7 months and 6,000 miles - the majority were hiway miles- we're told all the brakes need to be replaced, about $600, flush and replace all fluids (a 60,000 - 100,000 mile routine, we're told) for another $200, and some seals here and there that need to be replaced. It's a used truck but I feel duped having to shell out close to $1K just a few months after we bought it. This shouldn't have been a surprise, anyway, as the inspection before we bought it should have alerted us to any upcoming problems... So... it is what it is. The reason we considered buying from Woodhouse is because Tincher sold and Woodhouse moved in. We bought from Tincher (who were wonderful) but gave the Woodhouse service department a shot. The service department has always been square with us so we felt good about shopping there. Wes from the service department has been great and is working to make things right but unfortunately, I'll probably eat most of the costs associated with the work. I feel slighted by the sales department and feel they were not up front with the condition of the vehicle and/or the inspection was done in a rush to make a sale. I've had to be pro-active to get things done that were part of the deal - even to get it plated. I've had good luck with Jeff Henry... Plattsmouth Woodhouse Service department - thumbs up. Sales dept... not so much. More

We drove 3 hrs to Woodhouse due to their reputation - paid maximum price for used vehicle due to promise of great running car "driven by the dealer selling car with no problems" - check engine light came paid maximum price for used vehicle due to promise of great running car "driven by the dealer selling car with no problems" - check engine light came on in less than100 miles - contacted dealer who said "nothing we can do, sorry" - took to mechanic who said the check engine light was probably turned off and then sold - we spent another $500 parts/labor. I'm sure they are fine selling new, but I would not recommend purchasing used! More

Beware if you don't have great credit before you waste your time here! We were looking at an older SUV as we didn't want to get in over our head with payments and the salesman was actually the guy who tra your time here! We were looking at an older SUV as we didn't want to get in over our head with payments and the salesman was actually the guy who traded in the vehicle we were looking at. He was super nice and helpful until he ran our credit and said he couldn't even deal with us since it was so horrible. He was rude and cocky on the call back once he realized we weren't going to make him any money. So I took my business elsewhere, got a better deal and a new vehicle. I will never recommend this place again nor give them my business. More

I purchased a new 2012 Explorer on Jan. 31, 2012. Within the first week, I had called the service dept. about the vehicle jerking when I accelerated from a stop & was told to "give it about a week". The pr the first week, I had called the service dept. about the vehicle jerking when I accelerated from a stop & was told to "give it about a week". The problem continued & with less than 500 miles on the vehicle, I was told it needed a new transmission. When I stated that I was very uncomfortable with the situation and would prefer a different vehicle, I was told that it would cost me $3000 to trade into another new Explorer which had a sticker price of $400 difference than the Explorer I had purchased. When I asked to speak to the owner, I was told that I "probably couldn't get to him". Woodhouse did pick the vehichle up (we live about 100 miles from Blair) & a Ford Fiesta was delivered for me to drive. More

This is the best dealer I have ever done business with. I worked with Josh Dufnkmp and Ben Witt Jr.. I would clerly do business with them again. worked with Josh Dufnkmp and Ben Witt Jr.. I would clerly do business with them again. More

We have purchased 3 vehicles from Woodhouse even though they are 2 1/2 hours away from us in Missouri. They have always treated us right, NEVER any hard sales, and have very good pricing. Our most recent they are 2 1/2 hours away from us in Missouri. They have always treated us right, NEVER any hard sales, and have very good pricing. Our most recent purchase was from the Woodhouse Ford location that just opened up a couple of months ago in Plattsmouth, NE. More

I emailed Woodhouse wanting to buy a Fusion or a Taurus. I started exchanging emails with Carl and things started slowly declining. First I said I wanted an automatic and for it to be not white. He showed I started exchanging emails with Carl and things started slowly declining. First I said I wanted an automatic and for it to be not white. He showed me two white cars anyways. I let that slide and found a car in the inventory myself I liked. He then said he would send it to finance and that we could work everything out before I headed "a country mile north" to Blair. Then it got bad fast. The finance department emailed me about a different car and that I had to come take a test drive before they would talk numbers. I then emailed Carl and said because I was getting different answers I wanted to think. I also mentioned that I was looking at Atchley Ford (they had a red one which Woodhouse did not) and that I would get back to him. I guess I must have upset Carl, because he sent me some nasty emails about how Woodhouse is the best and Atchley can't help me and only their finance department would be willing to work with the banks for me. I have dealt with buy here/pay here dealers that were less sleazy than this, and will never EVER buy a car from Woodhouse or any dealer that works with them. More

I had a very bad experience with the Chevy Dealer in Lincoln, NE. I went to Woodhouse on a recommendation from a friend. My friend bought his last F150 there, and his company buys all company trucks t Lincoln, NE. I went to Woodhouse on a recommendation from a friend. My friend bought his last F150 there, and his company buys all company trucks there. I did my research on prices, interest rates, trade-in value, etc. I presented the salesman with a clear picture of what I wanted. There was very little negotiating. After we agreed on the numbers, I was escorted back to the finance department. I had the pleasure of working with their Department Manager, Rod. Rod was very friendly and answered all of our questions. After the test drive, I was in and out in less than two hours! The Chevy Dealer in Lincoln kept me on the lot for nearly 8 hours! Coming from such a nightmare scenario in Lincoln to the folks at Woodhouse was a treat. I will buy my next vehicle in Blair, NE! More

I went to woodhouse in Omaha and bought a truck grant u in was an 05 f-150 the motor started to make a noise.Was told thats normal.I know better with 25yrs building motors.Just yesturday brought it back fo in was an 05 f-150 the motor started to make a noise.Was told thats normal.I know better with 25yrs building motors.Just yesturday brought it back for a rapping noise was told it had champion spark plugs in it.And they shouldn't be there.Told the tech thats how it came.He said he can't find anything wrong with it.So I get it delieverd back to me at work and I go outside on lunch break and see a puddle of oil under the truck.All I want is for them to buy it back and give me back my 52ford pick up back.They sold my other trade whatever.Atleast my 52 would start up and get me around it my rattle but it's suppossed to.I have gone from really loveing the new truck to now I can stand to even look at it.Some fathers day gift this has turned out to be.From my fiance she went there and put it all in her name for me tryin to do something for her man who works 7days aweek approx 18hrs a day.I will never ever buy a newer vehical again. THANKS FOR THE LEARNIG LESSON.THANKS ALOT FOR NOTHING WOODHOUSE. More