Woodhouse Ford

Loved the salesman I worked with. Kipp did a great job and was very fair and honest with me throughout the sale. I will definitely work with him again in the future. Kipp did a great job and was very fair and honest with me throughout the sale. I will definitely work with him again in the future. More

Best buying experience in 50 years Todd Smith did a great job of expediting the purchase process on a 2016 Explorer, no silly games or delays, fast and reasonable negotiations and quick Todd Smith did a great job of expediting the purchase process on a 2016 Explorer, no silly games or delays, fast and reasonable negotiations and quick finalization of the paperwork. We satisfied enough to go back three weeks later and buy a second 2016 Explorer for my wife. That purchase we consummated over the phone in less than 10 minutes. That's never happened to me in 50 years of buying vehicles. More

Best Dealship Ever Love woodhouse! When I went to look at a truck there I was upset that my current vehicle had died past no return. I had seen this truck on their webpa Love woodhouse! When I went to look at a truck there I was upset that my current vehicle had died past no return. I had seen this truck on their webpage from the hail damage from 6 months back, so I found me a salesman who glady went out and retrieved it for me. Next thing I knew I was looking at what would be my new baby! OMG! Happy! My salesman told me all I needed to know about warranty with being new and hail dents. He let me hop in and drive off in it! We got hungry and decided to go out to lunch to think about it, um yes he said might as well take the truck! UM YES PLEASE! After lunch we chatted about the price and I left one fricken happy lady with a new truck. They washed it up, cleaned it out, and filled it with gas. Couple months ago: I noticed that the windshield was leaking some air about a month later from purchase. It was a replacement since the hail damage, guess what?! I called my salesman at woodhouse and they drove from Blair picked up my truck in Lincoln at work in the morning, then had it returned to me by the end of the day. I also said something was sounding wrong with my speaker and asked to look at it. BOOM! My tuck comes back with a perfectly sealed windshield and a new speaker. Price = $0. Today: I locked myself out of my truck, worrying about being late for work. I called the main board at woodhouse which directed me to my salesman asap and I was able to get my key code for the door! Saved by woodhouse! Seriously Woodhouse is a great place! More

Follow-up to previous review I received a phone call and a very sincere apology from Mike this morning. He made no excuses and asked me to please keep my appointment, which I agre I received a phone call and a very sincere apology from Mike this morning. He made no excuses and asked me to please keep my appointment, which I agreed to do. It is not easy to apologize and I do appreciate that he called and wanted to make things right. I am going to give the service department a shot. More

BEWARE VERY UNPROFESSIONAL I just purchased a 2015 Explorer from them & the experience was fine till the end and after I signed the papers. After I signed my Salesman Josh turne I just purchased a 2015 Explorer from them & the experience was fine till the end and after I signed the papers. After I signed my Salesman Josh turned totally rude. Not quiet sure why as I just made him money, but that's how they treat people. They have your money so know you are nothing to them. So what happened was i signed all paperwork & while i was i kept asking the finance guy if they were detailing my car so when I'm done that it will be all ready & he kept saying yes in sure your rep is but he paged him 4 times & he refused to answer. When i went outside to get my vehicle, I discovered that is was gased up but was still dirty inside & out. I waited till my sales rep cane back outside & when he did I asked him if they are going to detail my car & mind you my sales rep has yet to shake my hand yet on this car deal as i had to negotiate with the sales manager, but when i asked him about detailing, he stood there for a minute(looking like to wanted to fight me not saying a word) & then he walked away and as he walked away he said "you guys are gonna have to wait around here for 2 hours" and walked off. Now I'm not sure where he went he didn't say but after standing there for 15 minutes I was beside myself and told myself this was not worth it. I will just go have my car detailed & pay for it. No one desires to be treated like this! I had been dealing with Woodhouse since 2000 but this experience has ended my relationship with them forever. This just shows you what they feel about ur business. they feel like they will always get new customers so they treat you how they want. I will never buy from them again More

bait and swith....horrible horrible..unprofessional I was looking around at f150 for awhile when I found the exact truck I wanted. Had aftermarket wheels and tires. Very slick. I had the deal set which I was looking around at f150 for awhile when I found the exact truck I wanted. Had aftermarket wheels and tires. Very slick. I had the deal set which at this point everything had went well. They brought the truck to my house since I live out of state. Which was great since it was no cost at all. Then went all down hill. I got a phone call saying they were here with my truck as soon as I walk out my door I realize that it wasn't the truck I purchased. Come to find it was the truck but they took off the aftermarket rims and tires. I called the manager and he said that the salesman John Fisher sent me a picture of the wheels and tires but what he did was sent the old one showing me that they where brand new rims and tires on the truck for I was concerned that there was a scuff in the rim. He then state again that the aftermarket rims and tires were brand new. Yet the truck showed up with stock wheels and tires. The manager Casey admitted to taking them off. They told me I could go pick new ones at a local shop and they would cover the cost. I went to the local shop and was picking them out. Casey called and said if it was to much he would back out on the deal but wouldn't clarify what was to much. All said and done it came to 2,263 to fix their mistake which Casey then decline the deal. I have never worked with people this unprofessional in my life. I thought the bait and switch stories where horror stories of the past but woodhouse lived up to the names and screwed yet another customer. More

One of the worst customer service ever Went in to make a deal and they said they would contact me first thing in the morning the next day with a respnse but never did. I called and called a Went in to make a deal and they said they would contact me first thing in the morning the next day with a respnse but never did. I called and called all day long for my response to see what happend and all they said was "i will call you back" but yet they never did. I gave up on the vehicle. Thanks alot woodhouse,worst Dealership ever. Wouldnt recomend to nobody. More

haven't seen better We wanted to look at a truck that wasn't at this local dealership so we called them at 5:00 pm and they had it there by 10:00 the next morning. We wan We wanted to look at a truck that wasn't at this local dealership so we called them at 5:00 pm and they had it there by 10:00 the next morning. We wanted some customized parts and they had them completed for us within 3 weeks. They called us before we went to pick it up so we didn't need to sit and wait while they did paperwork. Best experience we've ever had buying a vehicle. More

Will Never Shop There Again Inquired about a Ford Explorer that was part of Woodhouse's stock of vehicles that had been hail damaged by a recent storm. Despite the fact that the Inquired about a Ford Explorer that was part of Woodhouse's stock of vehicles that had been hail damaged by a recent storm. Despite the fact that they had the Explorer advertised on their website, the dealer's sales manager said they didn't think they could sell it because by management decision, every used car under $10K that had received hail damage was going to auction. That is all well and good, but (1) If you're going to take the car to auction, why continue to advertise it, and (2) Selling hail damaged vehicles at an additional discount could be an incentive to your customer. I was looking to buy the car for my son, and the sales manager said he'd check into it and call me back. I never heard from him again. In my business I consider a merchant who does not return your call to be a sign of poor manners. You can pretty well guess that if Woodhouse has no interest in selling me a vehicle listed at under $10K with hail damage that I have no interest in going to them next time we replace our main vehicles. You blow off the customer who wants to spend two or three thousand dollars for a car for one of his kids you loose a customer who was prepared to spend $40 or $50K for in next family vehicle. More simply put, you can go to xxxx, Woodhouse Ford. More

Poor Service We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us a We bought our 2014 Jeep in November. Have had so many problems with it that Chrysler has decided to buy it back. Woodhouse has done nothing for us and we have pretty much had to handle the paperwork and make all the phone calls ourselves. We loved our salesperson but after dealing with the service center and the buy back person we will not be back once we get this issue taken care of. We have bought 4 vehicles in the last 5 years for a total of over $90,000 and would expect far better service then what we have received. For anyone thinking about going to Woodhouse do yourself a favor and go to another dealer. It takes them 30 minutes to get you into a vehicle but 3 or 4 months to fix any problems you may have. VERY POOR CUSTOMER SERVICE! More