Woodhouse Buick GMC of Omaha - Service Center

Keyless entry and brakes fixed. Fixed the problems. One of the problems had been addressed before, but not fixed the first time. Very friendly staff....willing to try their best. Fixed the problems. One of the problems had been addressed before, but not fixed the first time. Very friendly staff....willing to try their best. More

Oil change and concern check I scheduled an oil change as I have done in the past. This time it seemed to be more expensive. Also at check-in I disclose my concerns about lights o I scheduled an oil change as I have done in the past. This time it seemed to be more expensive. Also at check-in I disclose my concerns about lights on my instrument panel and ask that it would be checked to see if it was an error in the instrument panel or if there were actual issues related to the lights. Upon check out, apparently none of those concerns have been related to the mechanic rather he had brought up these concerns for me to have checked out. when asked about this it was suggested that I take it to a Fiat dealer. This was very upsetting if I had made a special trip to Omaha and to find out later that in fact tail light system is out and that there are actual concerns that I've been driving around with. do not understand why my concerns when reported we're not taken to the mechanic, and then they could not be checked out. I will take the advice and take my car to a Fiat dealership from now on. I will not be returning. More

Great customer service I have taken my Buick Encore there for a couple of issues and they have been quick and professional while working on my warranty items. I have taken my Buick Encore there for a couple of issues and they have been quick and professional while working on my warranty items. More

Body shop estimate I took my new car that had paint scratches from another car. The guy at the body shop just told me it’s not worth fixing. I purchased the car less tha I took my new car that had paint scratches from another car. The guy at the body shop just told me it’s not worth fixing. I purchased the car less than 2 weeks ago. I explained that I wanted the car to look new. He didn’t even take the time. I will take the car to another place willing to do the work. More

Terrible Service Bought a new Hyundai Tucson with a scratch on the door. Woodhouse calls and has me bring in the car for a repair, I come in and they don’t have a serv Bought a new Hyundai Tucson with a scratch on the door. Woodhouse calls and has me bring in the car for a repair, I come in and they don’t have a service vehicle for me. Two days later I come back and drop off my car, they need the service vehicle the next morning. When I pick up my car, the scratch is still visible. More

Satisfied I always enjoy working with Stephanie Garcia. I trust her and know she is working for my best interest and will do her best to get the work done in a I always enjoy working with Stephanie Garcia. I trust her and know she is working for my best interest and will do her best to get the work done in a timely manner. More

Great job! Service advisor Sean Clark did a great job. The repairs were performed perfectly and in a timely manner. I would highly recommend this service departm Service advisor Sean Clark did a great job. The repairs were performed perfectly and in a timely manner. I would highly recommend this service department. More

Not Happy I had my truck in 3 times to fix the A/C and it still doesn't work. Brought it back and was told I needed to spend another 1000 to maybe fix it. Def I had my truck in 3 times to fix the A/C and it still doesn't work. Brought it back and was told I needed to spend another 1000 to maybe fix it. Definitely not going back. More

Kia Maintenance Review Fast and efficient. Kyle did a wonderful job in checking my concerns for the vehicle, which were brakes/rotars and oil change. Brakes and rotars came Fast and efficient. Kyle did a wonderful job in checking my concerns for the vehicle, which were brakes/rotars and oil change. Brakes and rotars came back fine. Stayed would need to have struts put in soon but nothing of huge concern. Will take the Kia in for another oil change soon and will get another look at for struts. Only thing that could’ve been better was that the oil sticker for knowing when I need another oil change was not placed on the windshield. More

Visit that could have waited I had an appointment to fix a recall issue, the part had been ordered before the appointment. After I arrived, I was told the part had been back order I had an appointment to fix a recall issue, the part had been ordered before the appointment. After I arrived, I was told the part had been back ordered. Had I been notified ahead of the appointment, I would have rescheduled since I live an hour from the dealership. I did have an oil change while I was there but that wasn’t urgent and could have waited also. Overall, I was a little disgusted that I wasn’t informed ahead of time that the part wasn’t available and given the opportunity to reschedule. More