Woodhouse Buick GMC of Omaha - Service Center

Service appt for oil change I had an oil change and tire rotation. I was in and out in an hour and was kept informed during that time. I wasn’t aware it was a free first oil chan I had an oil change and tire rotation. I was in and out in an hour and was kept informed during that time. I wasn’t aware it was a free first oil change And appreciated the car wash More

Promptly handled the recall issue on my truck. Shop busy when I arrived so took a little long to get checked. Once checked in, got the work done in a reasonable amount of time to do the work.. Shop busy when I arrived so took a little long to get checked. Once checked in, got the work done in a reasonable amount of time to do the work.. More

Service center review Two weeks I took my car in for one of the tire rim to be assessed for repair and did not receive any update as I called to inquire about the status of Two weeks I took my car in for one of the tire rim to be assessed for repair and did not receive any update as I called to inquire about the status of the coverage of the insurance that we purchased from the GMC dealership when we bought the car less than 2 months ago. No one in the department had any knowledge of the claim or any documents of who was checking with the warranty coverage. The manager assist me in scheduling an appointment for next week and I ask how long would it take. Since it was unknown I asked for a rental. The day of my appointment no one at the service desk had an appointment scheduled for me nor a rental car as promised by the manager. They found a car for me and about 2.5 hours later the manager called me back informing me that it could not be repaired and that for a replacement it was going to be approximately $800. As I informed him that when we purchased the vehicle the selling point of the financial sales person that each of the rims were close to $1000 and this package covers the replacements at no cost to us out of pocket. The manager states that there is no reccord of any purchased warranty with them that would cover this replacement. He informed me that he had checked with the financial sales rep that completed our paperwork in the purchase. I called the financial office and asked to speak to the representative that sold us the warranty. He quickly informed me that he put in the wrong code and that's why it didn't pop up to see that we had purchased that warranty. As I then proceeded to ask him at this point can we get it ordered and replaced then? He informs me he is unsure that would be the service department's call. No assistance of helping me e en after the fact it was a mistake on only on his end but also the inconsistency of the body service losing the initial visit two weeks ago. I understand each department has their own specialty, however both departments are in the same building and neither could communicate? Not one person took ownership of the lack of failure loosing my initial claim or failure to fully look into my warranty coverage. I was quickly told I could replace the rim for $800. Highly disappointed in the lack of customer service and professional in anybody the staff involved in this process. I am a mom with two toddlers that require carseats and it was a huge inconvenience for me and my family due to the lack of coordination from both the service and financial developments. I do understand these things happen but the multiple items that should of been documented from as simple as the initial visit from the warranty coverage to the time I spoke to the manager to make the follow up appointment 3 weeks later was no where to be found. Our first impression with GMC is with the sales representative Shane. He was very knowledgeable and friendly. He answered all our questions and arranged different vehicles styles for us to test drive at our convenience. It's been a few months now and I purposely waited to complete this survey to see if anyone from either departments would follow up on anything or at least just call to make sure the newly purchased vehicle was performing as we would hope for..... More

Untrustworthy We had brought our car in because it was having trouble starting. They charged us for a diagnostic test (that we never saw the results to) and told us We had brought our car in because it was having trouble starting. They charged us for a diagnostic test (that we never saw the results to) and told us it was the battery. The next day, Saturday, the car was still having similar issues, so called to make another appointment and soonest available was Monday. Later that day I was on the interstate with my daughter and the car started to shut down. Luckily I was able to get off the interstate safely before the car eventually completely stopped. We found out later is was the alternator, when asked about the original diagnostic, they couldn’t speak to it because I assume they didn’t even do it, just charged us for it. We did have them fix the car since they needed to make it right, but I will never be able to take a car there again. Their carelessness put us at risk and are completely untrustworthy. More

Oil Change Plus Jeff at the service desk does a great job to make even an ordinary oil change a great experience. I arrive a little later than I planned and the shut Jeff at the service desk does a great job to make even an ordinary oil change a great experience. I arrive a little later than I planned and the shuttle was about to leave, but he got me checked in just in time to make the shuttle. The service was great as usual, and he let me know about some issues that the service tech saw that don't need attention now, but will need attention down the road. Thanks Woodhouse! More

Excellent Review I was waited on by the service personnel as soon as I arrived. The problem was diagnosed and I was informed that a part needed to be ordered. I was I was waited on by the service personnel as soon as I arrived. The problem was diagnosed and I was informed that a part needed to be ordered. I was provided a shuttle home and the vehicle was ready as soon as the part arrived as promised. The service personnel were all very nice and helpfl. More

Excellent Jeff Knoll was fantastic! He got me into have my vehicle serviced and out in no time flat . He was also helpful in getting me a quote on other work. Jeff Knoll was fantastic! He got me into have my vehicle serviced and out in no time flat . He was also helpful in getting me a quote on other work. More

It was excellent Whatever was wrong with my vehicle Jeff Knoll found that whatever was wrong with my vehicle was time to warranty. I was very appreciative of the hon Whatever was wrong with my vehicle Jeff Knoll found that whatever was wrong with my vehicle was time to warranty. I was very appreciative of the honesty and the work that was done to my car! More

Oil change It was easy and convenient from scheduling to the end. Courteous, friendly staff and a comfortable lounge to wait. I don’t know what else to say and It was easy and convenient from scheduling to the end. Courteous, friendly staff and a comfortable lounge to wait. I don’t know what else to say and it is annoying that this comment box requires a certain amount of words! More

Excellent!! Kyle McWilliams is a great service advisor. Very knowledgeable and just overall great person. Everytime I bring my car in, I know it's in good hands. Kyle McWilliams is a great service advisor. Very knowledgeable and just overall great person. Everytime I bring my car in, I know it's in good hands. More