Woodhouse Buick GMC of Omaha - Service Center

I brought my vehicle in for a routine oil change with one inquiry to look at front suspension. (Riding rough! Every time I hit the smallest bump it seemed like the vehicle was going to break.) My appointment inquiry to look at front suspension. (Riding rough! Every time I hit the smallest bump it seemed like the vehicle was going to break.) My appointment was Aug 12 @ 10:15 A.M. Jeff Knoll was my advisor. I made him aware of my concerns for my vehicle. I mentioned to Jeff I was leaving my vehicle I’ll come back to retrieve it after it was complete. I was NOT contacted the same day as to where nor how my vehicle was doing. It took me calling to find out the car was done, on the 13th of August! Once I made it back up to the dealership I waited around for 5 mins or so to be greeted by a staff member. Once greeted another few minutes lapsed looking for the paperwork for my vehicle. Jeff Knoll finally Pop’s up with all my paperwork. I make the payment for the service rendered, only to be escort to the rear parking lot where my vehicle sits. Jeff ask me, “was this on you vehicle prior to coming in for service?” Me, NO! Jeff, “Here are you keys we’ll take care of it! Me, No keep the car, fix it! No problem we’ll have done by early next week! Jeff replies! The experience became very distasteful 1st having me pay for my vehicle before announcing the damages 1st. Secondly, my vehicle was in possession of the dealership for more than one week without any communications. I’ve tried calling and left messages on my advisor phone line, never received a call back. Very time I called I was forced through voicemail. After being frustrated, only than I called the Woodhouse Porsche dealership asking the receptionist if all Woodhouse dealership was franchise or one owner, she confirmed one owner. It was only then after I told her my situation, she transfer me back to 119th I Street do I get someone in the service department. I demanded complete or not I’m coming to retrieve my vehicle @ 3- 3:30pm. Once I’ve arrived I see my vehicle, yet again I stand around before being greeted another 10 mins this time with my 7 yr old daughter. We both used the facilities and once we came back out Jeff Knoll is at the counter with, whom he called body shop personnel. Jeff mutters to the body shop personnel this is the owner of the car we.... body shop personnel says “what you want me to do? He’s not paying for nothing... there’s no paperwork... Me, “I just want my car keys. Jeff, oh there on the windshield! The professionalism was never there. I Was made to feel like I created the problem! I was never offered any accommodations. I’m back driving my vehicle that potentially loss some of its value due to an accident that I didn’t commit! Over all experience was horrible. 1st time and last time experiencing this treatment unless someone reaches out with some pretty reasonable accommodations! For this experience! More

We had an amazing experience with this service department this time around! Stephanie went above and beyond and really helped us save money and time! She communicated great every step of the way and really d this time around! Stephanie went above and beyond and really helped us save money and time! She communicated great every step of the way and really did more than she needed too! More

Always great service at a reasonable price. The cost is very comparable to other body shops and the job is well done. I will keep going back! very comparable to other body shops and the job is well done. I will keep going back! More

Everyone is friendly and willing to help. One thing I don't like is when you have an appointment, they have no idea what is going on. Otherwise great group of people. don't like is when you have an appointment, they have no idea what is going on. Otherwise great group of people. More

Stephanie is great. However you are overpriced for oil change and tire rotation. I will be going to H&H Kia $57 oil tire rotation. change and tire rotation. I will be going to H&H Kia $57 oil tire rotation. More

They made time on an already busy Saturday to to replace my battery after I told them it was turning over slow. They let me bring my car in Fri. afternoon and gave me a ride home and gave me a ride to the my battery after I told them it was turning over slow. They let me bring my car in Fri. afternoon and gave me a ride home and gave me a ride to the dealership Sat. morning and fixed my car under warranty so I didn't have to pay a single cent. More

Always friendly, and service done very professional. I am 82 years old and feel they keep my car safe. I really appreciate this service. Also during this time of this virus picking up and returning my car wa 82 years old and feel they keep my car safe. I really appreciate this service. Also during this time of this virus picking up and returning my car was very important to me to me. Thanks to all who did the service to picking up and returning my car. More

Fast and easy appointment setting Jeff Knoll is the best always helpful. I have will continue to have my Buick serviced at this location very easy to deal with always helpful. I have will continue to have my Buick serviced at this location very easy to deal with More

The friendly staff met me and quickly performed the needed services. Everything was accomplished while I waited well within all COVID requirements. This was a stress-free trip for routine maintenance. needed services. Everything was accomplished while I waited well within all COVID requirements. This was a stress-free trip for routine maintenance. More

Everyone is amazing. Absolutely the best service. They got me in fast and was finished before I expected. Great job everyone! I appreciate it. Thank you got me in fast and was finished before I expected. Great job everyone! I appreciate it. Thank you More