Woodhouse Buick GMC of Omaha - Service Center

This has gotten frustrating with an airbag recall. They broke the trim and the cup holder. They fixed the trim, not cup holder. So I emailed the image as requested been a couple days no info or reply. I broke the trim and the cup holder. They fixed the trim, not cup holder. So I emailed the image as requested been a couple days no info or reply. I assure you that it worked fine before the service because I put my Starbucks in it everyday. This will be the 3x if I hear back about the cup holder. Kyle has been nice. But it's still a pain to deal with having the car picked up and delivered. More

Good Service. Very prompt in getting my car looked at and fixed. Appreciated the shuttle service / very prompt. Price was a little more than I expected / but still good service. fixed. Appreciated the shuttle service / very prompt. Price was a little more than I expected / but still good service. More

Perfect. As usual. Jeff was prompt in checking me into service and getting my car pulled around when I was ready to pick it up. service and getting my car pulled around when I was ready to pick it up. More

Stephanie was outstanding, went above and beyond to make sure my vehicle was taken care of and that my concerns were addressed. She was very kind and professional sure my vehicle was taken care of and that my concerns were addressed. She was very kind and professional More

Great service, everyone you interact with are pleasant, they listen to any and all questions. I have been their customer for 3?years, plan to continue dealing with them in the future. they listen to any and all questions. I have been their customer for 3?years, plan to continue dealing with them in the future. More

I recently had a gmc denalli breakdown 5 miles from the dealership with no warranty due to it being used for my businesses. Typically am out of warranty 5 months after purchase. No one would help due to th dealership with no warranty due to it being used for my businesses. Typically am out of warranty 5 months after purchase. No one would help due to this fact and lead my to gmc road side assistance. 1.5 hours later I finally had a tow truck set up. Got to the dealership and was meet by a couple of xxxxxxxx. Once they pulled up my commercial account the whole situation changed. I have bought a bunch of vehicles from you over the last 15 years and will never again. Bought a new Tahoe And 4 works pickups from a small town dealer the next day. Over the years I have sent a LOT of business your way from family, friends and other businessman. They are not coming back either. Still a gmc and Chevy guy but Woodhouse can fly a kite. Roc Beekman More

Forgets details and doesn't keep contact. Just keeps your car for 2 days over an oil change and diagnostic. It took me bringing up the lack of contact to even get an apology for it. car for 2 days over an oil change and diagnostic. It took me bringing up the lack of contact to even get an apology for it. More

We've only been to service twice and both times we've been extremely impressed. The courtesy, friendliness, and cleanliness was outstanding. I hope your employees are paid well for their efforts. Tha been extremely impressed. The courtesy, friendliness, and cleanliness was outstanding. I hope your employees are paid well for their efforts. Thanks Ron Reckamp More

I only go to Woodhouse because I have a warranty and this is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not ta is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not take over 3 hours. I also had to go back with my car in a week because they did not fix my issue and had to wait another 3 hours (with an appointment). After one hour I was told what the issue was and that “it shouldn’t be too much longer” but I still waited another 2 hours. It makes me wonder if the technicians know what they are doing if it takes them that long. I was also told that the “system” said I was dropping off my car when my confirmation email clearly stated I would be waiting at the dealership. I believe the gentleman who told me this was not being honest. Hopefully the issue with my car is now fixed, but it might be too soon to tell. Finally, there is a mask mandate currently in place in Omaha, and almost none of the staff were wearing masks. More

I am not sure how a 59.45 advertised oil change gets to 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how that is possible but did not take the time to debate as I was pressed for time. More