Woodhouse Buick GMC of Omaha

Forgets details and doesn't keep contact. Just keeps your car for 2 days over an oil change and diagnostic. It took me bringing up the lack of contact to even get an apology for it. car for 2 days over an oil change and diagnostic. It took me bringing up the lack of contact to even get an apology for it. More

We've only been to service twice and both times we've been extremely impressed. The courtesy, friendliness, and cleanliness was outstanding. I hope your employees are paid well for their efforts. Tha been extremely impressed. The courtesy, friendliness, and cleanliness was outstanding. I hope your employees are paid well for their efforts. Thanks Ron Reckamp More

I only go to Woodhouse because I have a warranty and this is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not ta is the only dealership near me. The wait times are outrageously long even when you have an appointment. A simple cleaning of a sensor should not take over 3 hours. I also had to go back with my car in a week because they did not fix my issue and had to wait another 3 hours (with an appointment). After one hour I was told what the issue was and that “it shouldn’t be too much longer” but I still waited another 2 hours. It makes me wonder if the technicians know what they are doing if it takes them that long. I was also told that the “system” said I was dropping off my car when my confirmation email clearly stated I would be waiting at the dealership. I believe the gentleman who told me this was not being honest. Hopefully the issue with my car is now fixed, but it might be too soon to tell. Finally, there is a mask mandate currently in place in Omaha, and almost none of the staff were wearing masks. More

I am not sure how a 59.45 advertised oil change gets to 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how 67.75. Service person could not explain. Assumed it was extra amount of oil needed for my motor. My motor is a standard V-6. So I am not sure how that is possible but did not take the time to debate as I was pressed for time. More

Needed an oil change - done promptly - and they even washed my Jeep - nice little touch. Plus it fit my budget. Appointment was easy to make. washed my Jeep - nice little touch. Plus it fit my budget. Appointment was easy to make. More

I called to set up appt, one returned message for appt. Dropped off in key drop, I had to call in afternoon for update. Not sure when I would have gotten a call. Dropped off in key drop, I had to call in afternoon for update. Not sure when I would have gotten a call. More

Very efficient, explains complicated car maintenance problems, keeps in touch with updates. Very friendly and pleasant to work with, even when we are frustrated with car woes! problems, keeps in touch with updates. Very friendly and pleasant to work with, even when we are frustrated with car woes! More

First I was dealing with BAXTER which the people there are terrible. So my mother in law said try Woodhouse because they have bought 2 vehicles from Gus there. So I went down and talked with Gus and he are terrible. So my mother in law said try Woodhouse because they have bought 2 vehicles from Gus there. So I went down and talked with Gus and he asked what I wanted and what I was looking for. He found everything I was looking for. So I filled out credit app and by the next morning Gus called with all details and I was amazed with the payments and warranty that was included for less than what I expected to pay a month. Thank you Gus and everyone at Woodhouse on 120th & L. More

Great personnel always friendly and personable.When you Great personnel always friendly and personable. When you call with a problem, they get an answer or if necessary set up an appointment to solve the Great personnel always friendly and personable. When you call with a problem, they get an answer or if necessary set up an appointment to solve the problem More

Gus was great to work with, knew my needs and made it work. Kept me informed through the process, and has taken care of me after the sale. work. Kept me informed through the process, and has taken care of me after the sale. More