Woodhouse Buick GMC of Omaha

Oil change and recall I took my 2018 Terrain Denali in for and Oil change and a recall. Got the radio recall done also and they adjusted the backup camera night brightness I took my 2018 Terrain Denali in for and Oil change and a recall. Got the radio recall done also and they adjusted the backup camera night brightness down so now I don't have to cover the screen with a towel in order to see backing up at night. All work done in short order and the Coffee and Donut were good as well. More

Purchase of used vehicle My first experience at the dealership was unpleasant. I tried to work with Arnold Rogel. I took a truck for a test drive. He was completely uninterest My first experience at the dealership was unpleasant. I tried to work with Arnold Rogel. I took a truck for a test drive. He was completely uninterested in working with me and acted as if I was wasting his time. He actually had me write down my number (instead of him asking me for my information and writing it down himself). Then he didn’t call when the vehicle I was interested in came back from an extended test drive. About a month later, I decided to give the dealership another chance and worked with Gus. Night and day difference. He wasn’t pushy, but followed up appropriately. I ended up purchasing a truck. Arnold missed out on a sale. Hopefully, mgmt can use this as a training opportunity for him. More

My worst car buying experience in decades The process took entirely too long...4 1/2 + hours. I can still say no after that long. Communication was really poor. I was not informed of the foll The process took entirely too long...4 1/2 + hours. I can still say no after that long. Communication was really poor. I was not informed of the following: The mileage on the Red Terrain was 490 mi, it has a moon/sun roof & Bose sound system, the size of the engine. I should have walked away from this. Oh and I was led to believe that the damage to car was no longer my problem if I leased a new vehicle. In spite of this I will suck it up & try to enjoy my new vehicle. Also, The service dept told me one thing on the phone regarding a Buick coupon sent to me for an oil change, then when I brought the car in another guy did not want honor it. Plaza was great and their service techs were respectful. You need to train them how to speak to customers. The body shop(Casey & Ryan) guys are very nice & helpful. I called GM and they assured me I can use another dealership for service on my new vehicle. Too bad Woodhouse did not keep more of the Plaza folks!! More

Had maintenance and oil change I was easily checked in and the service was quick and efficient. Good communication from the personnel. Provided me with a ride home while service was I was easily checked in and the service was quick and efficient. Good communication from the personnel. Provided me with a ride home while service was being done. the cost of the service was reasonable and they even cleaned my vehicle. More

New Car Time to trade in the old Enclave and get a new one. Buick seems to keep changing which options are in which package but our salesperson Justin did a Time to trade in the old Enclave and get a new one. Buick seems to keep changing which options are in which package but our salesperson Justin did a great job breaking the options down for us and then finding inventory matches. Pulled in several vehicles for us to look at and was going to make sure we found what we wanted. He had multiple customers he was working with but we never felt abandoned. Great team over all. More

Quick Didn't feel as though I was taken seriously until my husband got involved. That was incredibly frustrating and I began my search else where at that po Didn't feel as though I was taken seriously until my husband got involved. That was incredibly frustrating and I began my search else where at that point. They also wanted nothing to do with the price we had to be at until my husband showed them prices that were what we were asking at other dealerships. Then it was a piece of cake. More

In for oil change Nice folks, good service, hard to say more. Good service and pleasant people to work with is about all one can ask for. there are your 25 words. Nice folks, good service, hard to say more. Good service and pleasant people to work with is about all one can ask for. there are your 25 words. More

GMC P/U The service rep was very helpful and I got my my vehicle back in the alloted time with no delays. Getting vehicle back in estimated time was very impo The service rep was very helpful and I got my my vehicle back in the alloted time with no delays. Getting vehicle back in estimated time was very important to me. More

Radio replacement Is woodhouse getting so big that they don’t bother with customer request/details. No care attitude and lack of other concerns. Very disappointed. W Is woodhouse getting so big that they don’t bother with customer request/details. No care attitude and lack of other concerns. Very disappointed. Want plaza back.. More

Everything was done on the phone and was easy, friendly We have purchased many vehicles from Wood House and four have them have been purchase by phone and delivered to our door. I have been very pleased We have purchased many vehicles from Wood House and four have them have been purchase by phone and delivered to our door. I have been very pleased with every aspect of Woodhouse from sales, service, delivery. We will definitely use them in the future. We have 3 children that have all purchased from Woodhouse also. More