Woodfield Nissan - Service Center

Service! Well I bought my car at this dealership everything usually is awesome. Employes are very friendly. This time arouns Jose helped me and let me tell you Well I bought my car at this dealership everything usually is awesome. Employes are very friendly. This time arouns Jose helped me and let me tell you that's my man at this dealership.. If it's not Jose it's Mark! Both of these gentleman are super nice and helpful. My previous visit I delt with Jessica and it was an horrible experience she was do rude and just had a negative vibe. Also when I went in there recently I was notified she took my email out of the system so I couldn't do surveys/reviews!! I was so irritated by her.. But glad I came back and delt with Jose!! More

Fast and painless. Great service from friendly staff. Thanks to Jose in service my car was finished in a timely fashion. Car was washed and completed in less than an hour. Nice job. Thanks to Jose in service my car was finished in a timely fashion. Car was washed and completed in less than an hour. Nice job. More

Damaged My Car I took my car in for services and after waiting a long time for them to remove a heat shield i get my car back and my hood had been scratched. I told I took my car in for services and after waiting a long time for them to remove a heat shield i get my car back and my hood had been scratched. I told them my hood was brand new (from a previous accident) and that there was no scratches on it before i gave it to them for service. They said there was nothing they could do and that it wasn't their fault. The lack of professionalism by their staff is very disappointing. They think it's OK to have a scratched up hood because my side panel has a scratch on it as well and they had wrote that down. The sheet i signed never, NEVER said the hood had damage. They also tried telling me the service tech talked to me about the damage on my hood before hand which is not true. This is my first time that i came to this dealership and i strongly advise against it if they are unable to fix this situation. I'll gladly update this post when and if they do! More

First oil change on my new Altima I was in the area yesterday and thought it was worth stopping by for a needed oil change. There was no wait. Chris was very helpful & couteous, estima I was in the area yesterday and thought it was worth stopping by for a needed oil change. There was no wait. Chris was very helpful & couteous, estimating it would take approx. 45 minutes to inspect the car & do the work., but he was wrong. It only took 30 minutes and I couldn't finish up some work I was trying to get done in the waiting area. Not complaining, of course. He encouraged me to have some bottled water and had my car washed. Very impressive job with excellent service. More

I needed help my battery failed My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan and a short conversation with Jose Rodriguez, he had assistance at my location, my vehicle (jump started) and I was able to drive to Woodfield Nissan for repairs. I spent over an hour trying to get assistance from my so called friend in need insurance company and nothing!?! This is the third vehicle I've purchased from Woodfield Nissan and the biggest reason has always been their Service Department---ALWAYS THEIR when I've needed them!!! You deal with the Sales Personnel for a short time frame BUT the Service Department is where it all matters over the long run, it's what you remember over the years. More

Great experience Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he ha Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he had Jose start my paperwork. I did not have to wait at all. I had my Nissan Murano back by 1 Pm. They replaced the recall part, did my first oil change, and did a VIP car wash. I was very pleased with the service I received and Mike was wonderful. More

Technician was not honest. During my last visit on July 17, 2015 I had my oil change and wiper blade replaced. They did 27 points of inspections and they recommended me to repla During my last visit on July 17, 2015 I had my oil change and wiper blade replaced. They did 27 points of inspections and they recommended me to replace my battery because when they test the battery it failed and said your battery was bad you have to replace it. I was just wondering because my battery was just replaced 2 years ago at Firestone. The next day I went to Firestone to let them check. And they checked twice and it passed. He said you still have 3 more years for your battery and said they lied to you. The Service Advisor at Firestone said call Nissan about this because they lied to you and let them call me to explain everything. I've been a customer for more than 7 years now. So I would say the technician was not honest and I would rate him poor performance. I hope you have to do something about this to improve the quality of their work. Thank you. More

Missed something The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days later my husband was under the hood and noticed the air filter was never changed and should have been since it was totally black. I believe that should have been part of the inspection. But aside from that the service was wonderful. More

Service for recall & oil change Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying More

Kieth, Roy Carr, and Jeff should all be in Jail!! Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of money, and when I called them out on their xx through a survey, and told them that this whole dealership should be torn down. They refused to work on my car, because I gave them a bad review, which I thought was anonymous. Apparently not.... Roy Carr, Jeff Ruperts, and General Manager Keith. Have all made a very powerful enemy. I will be going to Illinois Attorney General for consumer complaints, along with bringing up my matter to the Better Business Bureau not to mention. I have friends in FOX NEWS, and Rahm Emmanuels office. These guys obviously know nothing about cars or service. They refused to refund a misdiagnosis on my car. Oh I forgot to mention during this whole process I never got one single apology. They would rather steal my money and hold it hostage. #nissan please look into this matter. I have already gotten in contact with the law firm of O'donnel & Associates. Not to mention the service manager Roy Carr what a piece of work that guy is. Their is something very awful about this dealer, and I wish I never went. They would rather be petty and hold my diagnosis payment hostage than rectify the situation. Good thing I have over 2000 friends on Facebook in this general area. I will personally make sure you lose well over 2000 customers. If I could give this place a ZERO I would. 350z's aren't welcome here apparently. More