Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
69 Reviews of Woodfield Nissan - Service Center
Sort by
June 17, 2018
Woodfield Nissan Lori Smith went above and beyond to solve my issue. She is a winner. Both Lorie and Mike in Service are what will keep me coming back. Paul NEVER came Lori Smith went above and beyond to solve my issue. She is a winner. Both Lorie and Mike in Service are what will keep me coming back. Paul NEVER came through with his work or promise. Made me feel not worth their time. Funny, since I have purchased 5 cars from you. More
by nissan1
Employees Worked With
Ali Sahebi, Paul Ketz, Lori Smith
May 27, 2018
Fast and Efficient I love the service department at this dealership. I bought my first Nissan 4 years ago and have been taking my car to Woodfield Nissan for my service I love the service department at this dealership. I bought my first Nissan 4 years ago and have been taking my car to Woodfield Nissan for my service ever since. Every employee I have dealt with has been knowledgeable and courteous. Appointments are always on time and my service is completed quickly. Jose Rodriguez has always been extremely professional and courteous. I am unfamiliar with the workings of my vehicle and Jose has answered all of my questions thoroughly and with patience. More
by DonnaG777
January 05, 2018
The service is a disappointment/ stay away I have always went there for my maintenance due to I brought my car from them. I have spoke highly of this place because they have done great work in I have always went there for my maintenance due to I brought my car from them. I have spoke highly of this place because they have done great work in the past. Lately, they have provided horrible service. I recently came for an oil change, they did not top off my fluids, forgot to put the cap back on my tires, inside of my car- dirt all on my seats. Yet they tell me I needed brakes and other stuff done, but never mention about I need new windshield wipers. I knew I need some new ones very bad, but they said it was fine. I wish I can show pictures. This place have lost my trust, and the sad part is I really love Nissan. More
by Will B
Employees Worked With
Jose r Coleman - it not him, it’s the service
December 04, 2017
STAY AWAY. Stay AWAY they supposedly “fix” my AC compressor and 8 months later my AC stop working. I’ve never have an AC line issue until they touch my car. I qu Stay AWAY they supposedly “fix” my AC compressor and 8 months later my AC stop working. I’ve never have an AC line issue until they touch my car. I questioned the “worked” they’ve done in my car. More
by BOUGGYMAN
Employees Worked With
Many Sosa
April 19, 2016
Run around. Bought a used car. They said it had to go through a safety inspection. Picked it up next day and it was making a noise from the front end. They said t Bought a used car. They said it had to go through a safety inspection. Picked it up next day and it was making a noise from the front end. They said the tires needed balancing. Picked it up again and the noise was still there. Now they said it needed wheel bearings. They replaced them and called us and said it needed new tires. I asked them why this stuff wasn't noticed at the safety inspection and Larry Laino said they must of missed it. Not once, not twice, but missed 3 times. I knew the car needed 2 tires in the rear but now they said we needed all new tires for the noise to go away. I asked them to put 2 on for their errors and I would buy the other 2. Larry then began yelling and then abruptly hung up on me. I thougt how rude. He is a very arrogant individual and feels he is always right. Well he was wrong in this case and I had to go above him to get things solved. After some negotiating with the GM David Salomon we finally got the car back. He gave us a slight break on the tires (we bought all 4) and he threw in an alignment. The original salesman Juan Maya was very helpful and a straight shooter. If you go there I would highly recommend him. If you go there to purchase a car I would not deal with LARRY LAINO! GOOD LUCK. More
by Unhappy
Employees Worked With
David Salomon, Larry Laino, Juan Maya
March 14, 2016
Bait and Switch Bait and switch. That's the best way to describe this place. Brought our Nissan in to have them clear the error codes on the dash display. A Nissan Bait and switch. That's the best way to describe this place. Brought our Nissan in to have them clear the error codes on the dash display. A Nissan problem caused by the configuration of the computer in the vehicle. The dealership is the only place you can have this done. They literally plug into your car's computer using the existing plug, hit a button on their machine, and the screen is cleared. They told us as much and said it shouldn't cost anything. We gave them the keys and they did what they said they were going to do in a couple of minutes and came back in and told us we just need to pay $130. We were told it wouldn't cost anything. Oh, they said, we had to take a look at the vehicle to make sure their wasn't anything wrong with it. We said, we provided you with the report that said there wasn't anything wrong with the vehicle and all we needed was to have the dash display errors cleared. Oh well that's not how we do things. It's $130. We had no choice but to pay so we could get the car back. Then, they send us a survey email asking how our experience was, so we called and talked to Roy Carr. We explained to him what happened and even said we'd understand if we were told it was going to cost something. Here's how the conversation went: Roy: "You should have asked how much it would cost." Us: "We did. We were told it wouldn't cost anything." Roy: "I don't believe that. We would never say that. We work on 125 cars per day. Do you really think we'd do work for free? How are we supposed to keep the lights on here?" We ended the call at that point. If you have to come to a dealership to have your car worked on, avoid this one. More
by Taffin
Employees Worked With
Roy Carr
February 08, 2016
Worst service experience ever I did not buy my car at Woodfield Nissan as the internet sales rep lied on the phone about everything. But I thought the service dept would be ok, but I did not buy my car at Woodfield Nissan as the internet sales rep lied on the phone about everything. But I thought the service dept would be ok, but I was wrong. A $100, two hour repair turned into a one month and $2000 fiasco. The technicians are incompetent and throw parts at the problem until something finally fixes it. They lie about everything and when you call they never answer, but will take a message and never call back. I have never been treated so badly as a customer, all the way from the Service Advisor Mike, to the Service Manager Marcel, to the Operations Director Roy. I never write reviews but this was so bad, I just had to write this one. More
by never again
Employees Worked With
Mike Bartolic, Marcel Variagl , Roy Carr
October 02, 2015
Horrible Experience! Stay Away! I went to Woodfield Nissan for an oil change for the second time, in part because I had an excellent experience the first time. This time around, it w I went to Woodfield Nissan for an oil change for the second time, in part because I had an excellent experience the first time. This time around, it was an entirely different story. I called ahead to see if they could get me in for an oil change and was told to bring my car in. I took it in and was greeted by the service writer, who i think was named Dave. I explained that I was just there for an oil change, I told him to call me when it was done, thinking it would maybe take an hour or 90 minutes, if it was going to take a long time he should of said something there. If it was not going to be seen til after his lunch break, I should of been notified. After 2 hours of not hearing from anyone, I went in, I mean its only an oil change, it shouldn't take longer then 20 minutes or so, even with the quick inspection. After getting into the service area I wasn't greeted or acknowledged for five minutes. I couldn't find my service writer and went to a different service writers desk. After I explained to her about why I was there she started looking up my information when "Dave" came out from the actual service area. I asked him about my car and he said they just started working on it. I asked why its been over 2 hours and they just got too it, his response was that he was out to lunch. Not a mechanic but my service writer. What does my service writer have to do with my car getting worked on? He's not doing the oil change. After waiting about 30 more minutes, in which time I walked around your showroom but was never acknowledged, Dave told me my car was done and explained to me what their inspection found. He told me that both my brake fluid and radiator fluid were bad and needed to be changed. Also, he notified me that I needed an alignment. I didn't say anything but they were both flushed and filled recently, brake fluid in June and Radiator fluid and Alignment were done in July. I do not know how they test these but its pure crap. It was a blatant lie to my face just to get money from me. I feel bad for people that do not know better and fall for their scams. While I was paying they washed my car for me but obviously pay much attention. They didn't somehow realize that the master switch for my rear windows is bad, some inspection, and washed my car with my windows noticeably down, it was more than just a crack. Because of this incompetence, I had water on my work folders, on the floor and seats, on the seat belts and worst of all on my dry cleaning that was hanging in my back seat. When I went back to complain "Dave" apologized and the car wash guys placed the blame on the incompetent service writer or service technician. He ended up giving me a free hand wax and even got some sap that was on my car off right away. I was happy with the way they took care of the water issue but the entire process took FOUR HOURS!!! An oil change should never take FOUR HOURS. Needless to say I will never be going to this dealership again. The lies and deceitful actions are deplorable. I will be sticking with my normal dealership, Gerald Nissan of Naperville, for all of my services and car purchases from now on. More
by Nissanguy23
Employees Worked With
I think my Service Adviser was named Dave.
September 23, 2015
Pleasant and efficient. We're Nissan driven for over 25 years. At Woodfield Nissan Ali Sahebi, Sales professional was a joy to work with. Caring, understanding and listens. We're Nissan driven for over 25 years. At Woodfield Nissan Ali Sahebi, Sales professional was a joy to work with. Caring, understanding and listens. More
by diva-ageless80
Employees Worked With
Ali Sahebi, Sales Professional
September 16, 2015
Service Department Great customer service, offered to make a future appointment to have additional service performed so that I wouldn't be waiting for a long period of t Great customer service, offered to make a future appointment to have additional service performed so that I wouldn't be waiting for a long period of time. More
by Green
Employees Worked With
Michael
