Woodfield Nissan

Misleading Sales Tactics I previously leased a 2015 Maxima from Woodfield Nissan so when we were in the market for a new SUV for my wife, i called in and made a deal over the I previously leased a 2015 Maxima from Woodfield Nissan so when we were in the market for a new SUV for my wife, i called in and made a deal over the phone with a new car sales manager, Jason, for a 2019 Armada Platinum. I confirmed 3 times with him that the deal didn't include rebates I didn't qualify for and that there were no other hidden fees or surprises (like the unit was a loaner) i could expect. He assigned John Haddon as the sales person and John also confirmed the numbers and assured me there were no hidden surprises. So my wife could stay home with our kids, I took an Uber from Huntley to Woodfield Nissan to pick up the Armada. When I arrived and started looking the vehicle over, John Haddon informed me the vehicle had sustained transport damage, had been repaired, and that I would have to sign off on a disclosure form acknowledging the damages & repairs. I told him this was the exact kind of surprise I didn't want, but humored him and took a look at the form, which turned out to be 3-4 pages of detail and several thousand dollars worth of damage. I told him it was unbelievable that after i asked he and Jason multiple times to confirm there were no hidden surprises, they intentionally chose to hide this until I showed up in the dealership. I told him the deal was off and took an Uber back to Huntley. I will never buy or lease from Woodfield Nissan again based on this experience. We have since taken delivery of an identically equipped, new 2019 Armada Platinum from a different Nissan dealer. More

BUYER BEWARE- get EVERYTHING in writing I won’t go as far as to give the place one star because we did get good deals on the THREE vehicles we purchased in 2.5 years here. However, we were I won’t go as far as to give the place one star because we did get good deals on the THREE vehicles we purchased in 2.5 years here. However, we were offered free oil changes by the general manger during the period in which we were financing the vehicle. It was explained to us that the free oil changes came in booklets of six but, no worries, when we used the first six they’d get us another. Of course by the time six were used, there was a new GM who is fighting us tooth and nail about honoring this. We were told it needed to have been in writing although HAVE IT IN AN EMAIL FROM THE GM. Bottom line, Woodfield Nissan will tell you what you want to hear to sign the papers but is unwilling to live up to their word. Make sure if you are offered anything that it’s written in the actual deal, because Woodfield Nissan is the only place on Earth who doesn’t consider an email to be in writing. dint be naive like we were and think these people are trustworthy. More

Brake fluid So i change a brake fluid with this dealer which they recomended, because i know a little mechanical cars i bought a brake fluid tester and check it b So i change a brake fluid with this dealer which they recomended, because i know a little mechanical cars i bought a brake fluid tester and check it by myself, yes it shows a first red light which means not necessarily but very soon i should change, because i take care of my car i did it, when i come back home again i check if they changed it and surprise they just add a little fluid and my tester shows second yellow light which is almost red, after 4 days i went back to the dealer and talk with manager, he said it never gonna be green because some old fluid stays in a system and always gonna be like this which is not true it should be green and didn't want to do anything about it but i thought. to check it now at dealer parking because it probably mixed with the old fluid and it gonna be red again, i was right the light was red again after i drove around 100 miles. Of course manager didn't go with me to see the tester light because i'm almost sure he knew they didn't change the fluid, after that they did it again but now i was watching them to make sure they change it, after they change it the light come green, so do you know what i mean, be very careful with them because they charge you a lot of money and don't do the job.I will never go again to this dealer mechanic. More

Don't waste your time. I've been a customer for 4 years. I recently had some service done and my vehicle was damaged. The service manager Mike was kind enough to write it in I've been a customer for 4 years. I recently had some service done and my vehicle was damaged. The service manager Mike was kind enough to write it into the ticket to say it was damaged. Unfortunately, I won't be returning anytime soon. Every time I do business with them there is a problme. Bought a new car, and the warranty salesmen tried to slip in a "Rim Protection" package. That was a real insult. Had service for a recall done and they told me I'd need a rental car. Got the rental car and within seconds, they called saying the service was done! What a waste of my time. I believe this dalership has some real problems that no one is willing to see or deal with. You will be on the hook for their mistakes. Understand this, Woodfield Nissian just wants your money. Once they have it. You don't matter anymore. FIND A LOCAL MECHANIC YOU TRUST. Norwood Auto service is great, ask for Dave! You've been warned. Prepair for trouble if your going to Woodfield Nissian!!! More

A literal joke Where do I even begin. Recently purchased a car from them. I knew what I wanted, but they were not willing to budge for me and make my payment what Where do I even begin. Recently purchased a car from them. I knew what I wanted, but they were not willing to budge for me and make my payment what I wanted. Finally when we get them down to the price it should be, they bring out the buyer guide and tell me to sign without even telling me what I'm signing. I asked, what is this? And they said the buyers guide. I said, I don't even know what my payments are going to be, you have only given me a "ball park", I have nothing for certain. He then took the sales paper away, and took me to my next "favorite" person, Paul. I have never met someone in my life who was just so full of himself and so “salesman” like until I shook hands with this animal. He has got to be the biggest joke you have in there.. He was so beyond rude, made my experience in buying the car the worst. Repeatedly attacked my friend for being the "brains in the operation", and attacking him about "3rd party warranties". He had no idea what I was Even purchasing.. I told him several times I wasn't purchasing yet, that I haven't even signed anything except the credit check papers. And he scoffed and said "well, you're pretty committed at this point". I should've just walked at that point, because the feeling I had in my stomach was definitely telling me too. He ended up waving the CPO fee, and after that was done, he told me to “get out" of his office. Unprofessional. He treated me terribly, and he said that the finance number we talked about was set in stone before I even went into the financing office. They were busy that day, but the amount of smoke breaks I saw them take was sickening, and it was frustrating since at that point, I was at the dealership for 4 hours. We finally got into see Chris Dranka, and he was literally the best staff they have. He was straight to the point, personable, and he wanted to be sure that we had the best possible experience. Without him at the end, I probably would have walked. Paul decided to put my name wrong on every single piece of paperwork, and didn't notice it until we were all done and Chris had me sign, so that was an added 45 minutes to my already 5 hour ordeal. When it was all done, I was supposed to get 2 keys, only received one. They took a while to find my 2nd key; because they said “they lost it”. It's truly comical to me as to what kind of circus they run around there. When my family purchased their last vehicle from there, it was NOTHING like this, and it was just as busy as it was when I purchased that day. I don't know if it was because I was young, but I felt attacked and taken advantage of. Yes, I purchased a vehicle from there, but I will NEVER be back. They are a far cry from what a Nissan dealership should be, and I went to that one because of the awesome experience my parents had there beforehand. Don’t go there if you can help it, you’ll be disappointed. More

Better than expected I went into the dealership looking for a used car, but the innovative team at Woodfield Nissan came up with some very great options for a new car. My I went into the dealership looking for a used car, but the innovative team at Woodfield Nissan came up with some very great options for a new car. My sales consultant Michal was amazing, even during the moments that I was not fully committed to buying a car. He kept me informed throughout the process, and created a pressure-free zone for me to make my decisions. Overall, everyone was great. So much so, that I have already referred 2 people to go there. Great job guys.... More