Woodfield Nissan

Worse car purchasing experience ever. I purchased a used 2021 Nissan Rogue late one evening in August 2021. John Hadden, the sales person was quick to have the plates removed from my old car as the trade-in 2021 Nissan Rogue late one evening in August 2021. John Hadden, the sales person was quick to have the plates removed from my old car as the trade-in and placed on the new car. I was thinking that I would pick the new car up when I brought in the title and spare car key. I soon learn way the rush to get me off the lot at 9:00pm that evening. On my way home I realized that I did not like the car as much as I thought I did. It was not a good fit for me and I did not have much time to think about the “Apple Car Play” concept of not have an actual Navigation System in the car. I quickly realized that this car was not going to work for me since I depend on a navigation system heavily. I did not want to consistently use phone data when traveling. I called the dealership 9:45am the next morning to tell John Hadden that I needed to return this car for those reason. I was told by him and Sales Managers George Chavez and Mario Rapacz , the Used Car Sales Manager that I could not return a car. I pleated with them to take this car back and not to sale my old 2012 Rogue. I was told that a deal is a deal and that they could do what they wanted with my old car because I signed it over to him. They sold the car on Thursday without me bringing the title or the spare car key to them. They don’t care about the customer. They only care about making a sale by any means necessary. This dealership will not send you an invitation to write a review on the Woodfield Nissan website if you’ve had a bad experience with them. You will only find customer reviews that are a 5 on the website. More

I bought a Nissan Murano in 2018. Every time I have taken my car in, I have gotten excellent customer service. Honest, reliable, fairly priced and considerate. Jose in the service department was exceptional. my car in, I have gotten excellent customer service. Honest, reliable, fairly priced and considerate. Jose in the service department was exceptional. They have never tried to sell me on unnecessary services, they simply and clearly explain what is recommended and go out of their way to be helpful and efficient. I would highly recommend their service department. More

Bad dealership. Buyer beware. I purchased 3 cars from this dealership- brand new. I returned with an issue for 1 car. The car was misdiagnosed and I still have the problem. I asked repeatedly to speak to this dealership- brand new. I returned with an issue for 1 car. The car was misdiagnosed and I still have the problem. I asked repeatedly to speak to the service manager. It’s been a week and I haven’t heard back. They wouldn’t do right for someone who purchased 3 cars so they definitely won’t do right by anyone. More

Since I bought my Murano new at Woodfield Nissan in 2014 I have had all of the service done here. Last week I brought it in again for routine maintenance. Greeted immediately and was taken care of in the us I have had all of the service done here. Last week I brought it in again for routine maintenance. Greeted immediately and was taken care of in the usual professional manner I always have been. Great dealership and they followed all the Covid protocol to the letter. I would never take my vehicle anyplace else. Thanks for all you do! More

This is a new sale review. We purchased a 2021 Nissan This is a new sale review. We purchased a 2021 Nissan Altima Platinum car from Woodfield Nissan. Our experience was excellent. Our first co This is a new sale review. We purchased a 2021 Nissan Altima Platinum car from Woodfield Nissan. Our experience was excellent. Our first contact with Woodfield Nissan was through John, their internet shopping specialist. John was easy to work with and gave me direct answers to my questions. We discussed the current customer cash offers. John made me feel comfortable so I made an appointment to visit the showroom. He told me that I should ask for Mario. When I arrived at the showroom, I was greeting by Mario, the manager. Mario was aware of my conversation with John, including the pricing. Mario introduced me to Ray, the salesman. The car I had discussed with John was already pulled up by the showroom so I could see it. I asked about a different color interior, which they had in stock, and they brought that new car over for me to see. Ray provided me with the pricing details. I made a second appointment to come back to buy the car. When I arrived, they had the car ready to go. I went to their finance manager to purchase the car. He answered my questions and the process was smooth. After we finished the paperwork, Ray explained the various controls in the car. In my opinion, everyone was professional and helpful. If a friend needs a Nissan, I will happily take them to this dealership. More

Woodfield Nissan is the absolute WORST!!!! Do yourself a favor and avoid doing business with them. Trust me, it will save you a lot of time, money, and stress. I’ll just give the highlights on why I am taki favor and avoid doing business with them. Trust me, it will save you a lot of time, money, and stress. I’ll just give the highlights on why I am taking the time to write this, my first, review: • I’ve taken my leased Nissan Sentra there for same issue with the push-button starter 6 times and they’ve never been able to find a lasting solution. Their “fix” works for a few weeks or months but inevitably fails again and leave me stranded without the ability to get the car to turn on. All I can conclude is that their service department doesn’t know what they’re doing. • Worse than their Service Department is their Sales team. After speaking with a lease manager and making an appointment to turn in my leased Rogue to them, I arrive and I’m greeted by a new Sales Manager, J. Mallinder, who promptly tells me, that he won’t take it back because “you didn’t lease it from us and he needs to reserve the spots on his lot for his customers.” Sorry, I thought after leasing my last seven cars from Nissan, I was a “customer.” He told me to bring it back to the dealership I got it from, which is 40 minutes away whereas Woodfield Nissan is 3 minutes from my house. When I asked to speak with the GM, he basically said everyone of authority is not in the dealership and he hands me a business card not for the GM I asked for but for another “Sales Manager.” The experience this person offered me, a continuous customer of Nissan since 2008, was utterly devoid of a sense of service or salesmanship. I’ll continue to do business with the company through Billy Warner with the Start Nissan dealership in Niles, which is pretty far out of my way but it worth it. Like I said, if you’re in the market for a Nissan and reading reviews on where to buy, my advice is to avoid doing business with Woodfield Nissan in Schaumburg at all costs….because it’ll cost you. Don’t take my word alone for it, just look at their pitifully low ratings with nearly 200 people who took time out of their day to try to warn you. More

If I can I will not even give them one star, because woodfield Nissan internet service people called me couple times, had E-price but as me & my sister went there sale Assiatance talk to us took the E-p woodfield Nissan internet service people called me couple times, had E-price but as me & my sister went there sale Assiatance talk to us took the E-price to his manager MARIO RAPACZ , Mario was so rude that he came and said why are we here for !!!!! No hello no hey illiterate very rudely, we looked at him and said for the car and E-price is with you he literally in loud voice said YOU CAN GO SOMEWHERE ELSE !!!! We where what ! Mario again if you get this price he will give me free fuel for whole year .!!!! And walked away as he owns Nissan, we asked the Sale associated who is he he told us this is the Manager and said sorry for his rude attitude but Manager Mario rapacz need to know how to behave with customers and well as females... And hope Mario read this because his free fuel he offered I wish I can come and ask for it but with manager like Mario I don’t even like to see his rude face for fuel !!!! ARLINGTON NISSAN did give me that E-price And I did the deal same day happy I did business with Arlington Nissan and not with woodfield Nissan were psychopathy Mario rapacz Manager works , very poor service from Mario if manager is rude what to expect from associated. More

Terrible... Absolutely TERRIBLE The biggest rip--off ever, and the service director, Scott, is the most useless person I have ever talked to in my entire life. They quote you somethi The biggest rip--off ever, and the service director, Scott, is the most useless person I have ever talked to in my entire life. They quote you something, you pay, and the problem is right back, and they charge you more with not honoring the work they did on the car literally one day ago. More