
Woodfield Nissan
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 265 reviews
Scott Gabrenya is awful. The whole service distant is only out for your wallets. I suggest you all do research or find a smaller shop mechanic to do repairs and never use thi The whole service distant is only out for your wallets. I suggest you all do research or find a smaller shop mechanic to do repairs and never use this place. Scott Gabrenya the service manager will always be living in his brothers shadow. His brother is a local fire chief. More
This is by far the worst dealer I have experienced. I am a three time Nissan owner two of which I purchased at Woodfield Nissan. The service manager leads the way with being uncooperative. In fact i I am a three time Nissan owner two of which I purchased at Woodfield Nissan. The service manager leads the way with being uncooperative. In fact it was the worst customer service experience in my lifetime. I asked him who else I could speak to and he said there was no one else. He was wrong! Save yourself many issues and go somewhere else. More
woodfield nissan is excellent place for honest auto repair, i was greeted by new employee in service name nino and he had a young lady help me out with my oil change. price was good and time was fast. repair, i was greeted by new employee in service name nino and he had a young lady help me out with my oil change. price was good and time was fast. thank you again for everything . More
Do not go to Woodfield Nissan. My Rouge is still under warranty and three different times they stated the airbag light came on. I made an appointment and they stated that a water b My Rouge is still under warranty and three different times they stated the airbag light came on. I made an appointment and they stated that a water bottle must have knocked it lose. Another time they had me make an appointment and I left it there all day and the same happened, nothing wrong. This past weekend, I didn't notice the light but when I went in for an oil change, they stated it was on and that I needed to bring it back on Tuesday. But then said they would give me a loaner due to it being a safety issue. Long story short, they called today and said that the sensor under the seat was knocked lose due to water bottles being underneath. They said I owe for the technician for looking at it and for the diagnostic. On top of this they stated I owe for the loaner car. A few hundred dollars because they said I caused it. They later stated I now owed $177 and was doing ME a favor. The car is still under warranty. This has been an ongoing issue with the light. They pick and chose when they want to charge. Are the service people that sign you in on commission because this is ridiculous. If they had stated that I were possibly responsible for this, I would have taken it elsewhere to get it checked out. They assured me it's under 36,000 miles so I have the warranty. They won't explain why the last time I was not charged when the cord was lose under the seat, although they keep notes on the vehicles. I do NOT recommend their service department. They are looking to make money somewhere and now this is what they pull. More
I’ve always had terrible experiences with the dealer I originally got my car from (Rohrman) I would avoid doing service there and pay out of pocket elsewhere. I came here to get some service done under wa originally got my car from (Rohrman) I would avoid doing service there and pay out of pocket elsewhere. I came here to get some service done under warranty and Nicholas was amazing. So kind, helpful and efficient. He was patient with me with my scheduling needs and accommodated a ride to take me home as well. I really appreciated his positive and upbeat attitude, kindness goes a long way. Especially in a dealership where i always dread going as a woman. Great customer service , I’ll definitely be back for all my car needs! More
Amazing working with the team at Woodfield Nissan! Thank you so much for everything! Very happy customer here! you so much for everything! Very happy customer here! More
Worse car purchasing experience ever. I purchased a used 2021 Nissan Rogue late one evening in August 2021. John Hadden, the sales person was quick to have the plates removed from my old car as the trade-in 2021 Nissan Rogue late one evening in August 2021. John Hadden, the sales person was quick to have the plates removed from my old car as the trade-in and placed on the new car. I was thinking that I would pick the new car up when I brought in the title and spare car key. I soon learn way the rush to get me off the lot at 9:00pm that evening. On my way home I realized that I did not like the car as much as I thought I did. It was not a good fit for me and I did not have much time to think about the “Apple Car Play” concept of not have an actual Navigation System in the car. I quickly realized that this car was not going to work for me since I depend on a navigation system heavily. I did not want to consistently use phone data when traveling. I called the dealership 9:45am the next morning to tell John Hadden that I needed to return this car for those reason. I was told by him and Sales Managers George Chavez and Mario Rapacz , the Used Car Sales Manager that I could not return a car. I pleated with them to take this car back and not to sale my old 2012 Rogue. I was told that a deal is a deal and that they could do what they wanted with my old car because I signed it over to him. They sold the car on Thursday without me bringing the title or the spare car key to them. They don’t care about the customer. They only care about making a sale by any means necessary. This dealership will not send you an invitation to write a review on the Woodfield Nissan website if you’ve had a bad experience with them. You will only find customer reviews that are a 5 on the website. More
Scott Gabrenya the service manager is a con artist. He doesn’t care about repeat customers or loyalty. Nothing like his brother the fire chief Bill Gabrenya. Thanks for nothing Scotty! doesn’t care about repeat customers or loyalty. Nothing like his brother the fire chief Bill Gabrenya. Thanks for nothing Scotty! More
I bought a Nissan Murano in 2018. Every time I have taken my car in, I have gotten excellent customer service. Honest, reliable, fairly priced and considerate. Jose in the service department was exceptional. my car in, I have gotten excellent customer service. Honest, reliable, fairly priced and considerate. Jose in the service department was exceptional. They have never tried to sell me on unnecessary services, they simply and clearly explain what is recommended and go out of their way to be helpful and efficient. I would highly recommend their service department. More
Bad dealership. Buyer beware. I purchased 3 cars from this dealership- brand new. I returned with an issue for 1 car. The car was misdiagnosed and I still have the problem. I asked repeatedly to speak to this dealership- brand new. I returned with an issue for 1 car. The car was misdiagnosed and I still have the problem. I asked repeatedly to speak to the service manager. It’s been a week and I haven’t heard back. They wouldn’t do right for someone who purchased 3 cars so they definitely won’t do right by anyone. More