Woodfield Nissan

OK i would not go back to this dealer .. this was going to be my first car .. and they just threw me out the door cause the price wasn't right.. for me .. so i would not go back here ever they are garbage to be my first car .. and they just threw me out the door cause the price wasn't right.. for me .. so i would not go back here ever they are garbage to me now.. after they did that... so i would advise not to go here.. go someplace else in my opinion More

My husband and I talked with Jack the sales man over the phone on a saturday morning about a minivan they had for sale. The van was a good deal so we traveled about 300 miles from michigan to pick it up on phone on a saturday morning about a minivan they had for sale. The van was a good deal so we traveled about 300 miles from michigan to pick it up on Monday morning. Jack gave a verbal agreement that he would hold the van and see us Monday morning. Well My husband and I got to the dealership Monday morning and the van was sold Saturday afternnon. Jack never called us to tell us not to drive 300 miles for nothing. My husband talked to Jose Ramirez the manager and he really did not care about the inconvience we went though, in fact he just kind of laughed and said that sucks. We then talked to the general manager Roman and the same response was given by him. Not to mention when we walked into the dealership all the employees were siting around doing nothing, they were rude and arrogent. To top it all off when we were waiting for somwone to aknowledge us the cops were called because another customer was getting screwed for service on a vechicle he purchsed, they did nothing but laugh at the man. The man went irrate so they called the cops, thats there way of dealing with customers who deserve a little respect. This is the worst dealership in the world never go to them! More

Went in to look at a used Murano. Went with a friend and she was interested in a used RX 330. When it came to pricing John said he would ask his manager to come down in price "if we were serious" (why woul she was interested in a used RX 330. When it came to pricing John said he would ask his manager to come down in price "if we were serious" (why would I go out in winter, in rain and ice if I wasn't serious?) and he came back with a low-ball for my friend's trade-in and a small discount on the Lexus and no discount on the Murano, even though the leather seats were scratched and they had 20 of them on the lot from leases coming due. He could have sold us two cars within an hour (neither of us needed financing) but because he refused to be helpful, treated us like idiots we both walked away. I would never go to this dealership again. More

I called up Woodfield and inquired about a car they had for sale. It was cheaper than I normally see cars of this kind so I thought i'd go check it out and see what's up. Well, I first call up and talk to for sale. It was cheaper than I normally see cars of this kind so I thought i'd go check it out and see what's up. Well, I first call up and talk to Rossendo. He couldn't answer one question I had so he said he would call me back. Well, never got a call back that day. I call back the next day and ask for Rossendo and what do you know, he's not in today. Well, I ask this next guy, Joe I believe his name was about the car. He tells me instantly the car was sold the day before! Why no call from rossendo!! Then the day following the day when I talked to Joe, Rossendo sends me an email that asks when I will be comming to look at it and it's still available? Horrible, Horrible, Horrible! AND!! Most importantly!! I bought carfax, looked up the car, and it had a SALVAGE/Total loss branded title!! What a classy dealership...watch out for this one guys... More

Went in to buy a used car, and Ray said they couldn't move on the price. Fine. When I wouldn't buy the car for FULL PRICE, the manager came over and suggested I buy the car instantly because they had " move on the price. Fine. When I wouldn't buy the car for FULL PRICE, the manager came over and suggested I buy the car instantly because they had "priced it wrong" and the price was supposed to be $2,000 higher. He said the price was going up the next morning. I called xx and walked out. I checked a couple days later and guess what, the price hadn't moved. Classic car salesmen. Enjoy your spot in xxxx. More

Woodfield Nissan has been consistently underperforming (significantly) in customer service and quality of repairs in the last 3 years or more. I have been their customer since 2002 and have been extre (significantly) in customer service and quality of repairs in the last 3 years or more. I have been their customer since 2002 and have been extremely satisfied with them for the first couple of years. Then it all changed; the personnel became rude, inattentive to service concerns, and arrogant (including manager(s)). The quality of repairs declined substantially. Here are some hard facts: *I had my alternator changed, and when i got the car back the radiator hoses were not attached, the radiator mounting bolts were missing (i drobve the car like this for about a week)?? When complained they said that they could not verify what I was saying... *They always spill oil all over the engine at each oil change... *I had my car left for minor body work ( scratch on the door and fender)and asked for a quote to repair the damage. The price i was given was ok, so i asked the person who hit me to reimburse me for this amount (650 0r so), and left the car for repairs. Some time later i got a call to get my car and for my astonishment the damage was not repaired. I asked the service rep. why so and he directed me to the body shop technician for more answers. The body shop person literally cursed at me and asked me if i was "crazy" to expect any repairs for "only" 650. I was told that for this amount what they do is to polish the damage and put a clear coat on. The manager second the body shop guy and stood behind his uncalled for arrogance. I was told that the service procedure was explained in the invoice ant that is what i paid for. I still am trying to figure out who put this moron for a manager... I tried to explain that i asked for a quote to repair the damage and that if they suggested that the invoice described steps would be what is necessary to fix the problem that is what i paid for. Also i explained to the moronic manager that the money would have not been an issue before i got my reimbursement. However i was sent away with buffed up car for $650.00. *And the latest arrogance was when i was denied a PREPAID oil change, because my PREPAID oil changes have expired... WOW ... This is a first ... I would not recommend their services for the reasons listed above. Also those incidents, which i described seem to be the norm and not some occassional misshap. The car i service with them is Nissan Sentra 2002. More

OH MY GOD!!! THIS DEALER IS SO SUCKS!!! PLEASE TRY TO BE NICE TO CUSTOMER. NICE TO CUSTOMER. More

1st: Bought Altima 2 months ago 2nd: They gave only one 1st: Bought Altima 2 months ago 2nd: They gave only one key 3rd: I stop by 3 times for extra key 4th: I complained to Ashkan but he always he does 1st: Bought Altima 2 months ago 2nd: They gave only one key 3rd: I stop by 3 times for extra key 4th: I complained to Ashkan but he always he does not approve. 5th: If he does not approve why he call me and come on get it. 6th: I call Nissan for complain but the manager does not want to talk to me and then he transfer sales person"joe" <--- I don't know this is right name. 7th: Joe transfer somebody and he asked did you made paperwork for 2nd key from sales person Ashkahn. 8th: The someone(he don't want to give me a name to me) does not listen to me nad he keep saying yes or not. This is end of business with Woodfield Nissan. It is horrible !!! Finally, I got key but I do not want to go Nissan antmore. Horrible Woodfield Nissan !!!!!!!!!!!!!!!!!!!!!!! More

This Woodfield Nissan Dealer are really suck.. I bought This Woodfield Nissan Dealer are really suck.. I bought car on 2/28/08 but they have only one key. Anyway, finally I talked with one guy-he don't wan This Woodfield Nissan Dealer are really suck.. I bought car on 2/28/08 but they have only one key. Anyway, finally I talked with one guy-he don't want to give me a name, so I don't know his name-said to me, did you get sign from Sales Person for 2nd key ? So, I try say how many key do you gave to customer for selling new car. But he intrupt my word and he keep saying "just say 'YES' or 'No'" Oh my god !!!!!!!!!!!! Can they say to customer like this... He hang up the phone with "you never get the key" Please don't go Woodfield Nissan !!!!!!!!!! More

Sales persons are useless. They do not much care about customers. I purchased my new car, it took more than 4 hrs to complete my paper work. It is worst experience to buy a car. Best car buying experienc customers. I purchased my new car, it took more than 4 hrs to complete my paper work. It is worst experience to buy a car. Best car buying experience I received from Carmax... More