Woodfield Nissan

I will admit that they did have the car I wanted at a fairly decent price, but were unwilling to negotiate any further down, telling me that if they went any lower they weren't making any money off the s fairly decent price, but were unwilling to negotiate any further down, telling me that if they went any lower they weren't making any money off the sale. I spent over 4 hrs sitting and waiting for the sales guy and the financing guy to get things approved. I went in there with an approved letter from my bank, but they talked me into applying with their financing instead to get my a higher limit and a better rate. What they didn't tell me was that they ran my credit through 6 different places to try and get my approved, which I got several denial letters in the mail weeks later. I was shocked that they did not mention this, and it makes me really mad because every hit/denial on my credit just makes the score go down farther. I bought a used 2010 Rogue, and they were suppose to fix the light in the dash for the tire pressue moniter but never did. I was so tired of being there that night that I was all to happy to just leave. They act like they are being nice to you but they waste your time, make you wait too long, and they are not truthful with everything they do. This was my first car purchase, and being a young woman as well, I am sure I got swindled. I have yet to take the car back in to get the tire pressure light fixed. More

sold two cars from under us. Worst experience ever. Told sold two cars from under us. Worst experience ever. Told us first come first serve and still sold the car we applied for even though we were there 4 sold two cars from under us. Worst experience ever. Told us first come first serve and still sold the car we applied for even though we were there 4 hours and already approved. Crappy service manager was arrogant. Do NOT buy from them. More

If you are from Iowa and wish to buy a NISSAN... GO SOMEWHERE ELSE!! Woodfield Nissan will tell you that they can assist you, but they just wont. They will lose your paperwork, find your paperwork, ign SOMEWHERE ELSE!! Woodfield Nissan will tell you that they can assist you, but they just wont. They will lose your paperwork, find your paperwork, ignore your paperwork, lose it again, then find it and send it off to the IDOT incomplete. You will call them, all along the way, and they will flat out lie that they are fixing the issue, and in the end, it will still be up to you to fix the matter, because they are too myopic to fix the problem they created to begin with!! Not one person at Woodfield Nissan was worth their salt. What a disappointing experience. Save yourself the aggravation and go anywhere else! More

I am a first time car buyer and I came in looking for a vehicle, test drove it and everything. I was then ready to buy. I was working with Latch Poptchev. We talked about how I was going to pay for the ve vehicle, test drove it and everything. I was then ready to buy. I was working with Latch Poptchev. We talked about how I was going to pay for the vehicle and I told him that I was financing with my bank. I told him that I need a bill of sale to fax, and then I would be back on Monday (when the bank is open) WIth the cut check. He then brought me a bill of sale, Him AND one of the sales managers. I read over the bill of sale and though the price was a little higher than I expected. I noticed there was a charge of 259 dollars for something called VIN ETC. Me being a new buyer I had no idea what that was. He LIED and said they were standard documentation fees. So I went ahead and signed. After going home and researching I found out that VIN ETC meant vin etching, which is an optional service! So he was basically going to let me pay for this service and I was never going to know that I did not receive it! Then after I had already signed and faxed the docs, he tells me they cannot hold the car for me. Well jeeze I wish he would have just told me that BEFORE I sat there for HOURS. So I call back Monday after the bank lets me know that I was approved for the full amount and know all I had to was take the check over. Latch then tells me that someone came by that monday morning and purchased it!!! What! I was infuriated! POOR PRACTICES, LIERS! Anything to get a hundred dollars more. Ruined my first time car buying experience. More

Excellent experience, excellent people. Love my "new" certified pre-owned Murano. Best used car I've ever purchased. My salesman Ali Sahebi was very informative, and the used car manager Ryan Car "new" certified pre-owned Murano. Best used car I've ever purchased. My salesman Ali Sahebi was very informative, and the used car manager Ryan Carroll and GM Justin Delgado are stand up people. I'll definitely buy another car again! More

Purchased a 2013 Nissan Pathfinder a few weeks ago. This weekend I noticed that my power outside mirrors were not working. I arrived at the dealership and was promptly greeted by Jared and explained my issu weekend I noticed that my power outside mirrors were not working. I arrived at the dealership and was promptly greeted by Jared and explained my issue. jared advised me that he would get someone on it right away and would keep me advised. A short time later Jared advised me that the problem could not be located quickly and that it was going to take some time to further diagnose the problem. I was offered a loaner car however I advised Jared that I had the time to wait a few more hours as long as a tech was going to still be working on my vehicle to locate the problem. Jared assured me that someone would be working on the vehicle and also advised me at any time I needed a loaner vehicle to just ask. About 90 minutes later Jared advised me that the technician located the problem and that my vehicle was repaired. I am very pleased with the level of customer service I was provided by being kept updated on the status of the repair. I only hope that the owner of this dealership reads these comments so they are aware how their business is performing. A special thank you to Jared for your outstanding level of professionalism which will not be forgotten. Again thank you. More

THIS PLACE IS A JOKE.. CON ARTISTS AND CREEPY SALESMAN STARING AT MY WIFE AND TRYING TO DROP IN ON OUR CONVERSATION THE WHOLE TIME. USED CAR SALES MANAGER RYAN CARROLL IS A LYING JERK THAT WAS VERY DISRES STARING AT MY WIFE AND TRYING TO DROP IN ON OUR CONVERSATION THE WHOLE TIME. USED CAR SALES MANAGER RYAN CARROLL IS A LYING JERK THAT WAS VERY DISRESPECTFUL TO ME IN FRONT OF MY FAMILY. WE AGREED ON A PRICE ON MY TRADE IN AND WAS DOING A DEAL AND AFTER 4 HOURS THERE HE CHANGED THE PRICE OF MY TRADE IN ON THE PAPER WORK AND TRIED TO TELL ME TO JUST IGNORE IT AND WAS INTERRUPTING ME AND TRYING TO TALK DOWN TO ME HE IS A LYING CON ARTIST I WALKED OUT AND TRYING TO WRITE BAD REVIEWS EVERYWHERE I CAN. DONT WASTE YOUR TIME OR MONEY ON THESE LOSERS!!! More

I was there today .it'the worst service I've received.the sales representative was so rude ..he never tried to help me ..he tod me "i don't like To waste my time". received.the sales representative was so rude ..he never tried to help me ..he tod me "i don't like To waste my time". More

Watch out ladies!! I recently purchased a used Nissan Murano at Woodfield Nissan. The sales experience was the usual 'used car sales' experience... Going back and forth on price, I thought we had gotten Murano at Woodfield Nissan. The sales experience was the usual 'used car sales' experience... Going back and forth on price, I thought we had gotten to the best price, until... they couldn't give me the finance rate I wanted so they took the difference off the price. I thought they didn't have that much profit in the car??? That's just the beginning! When making the deal, the car had not been certified yet, but could be certified before I picked it up (as it had not been in an accident). I purchased the car as 'certified' and the dealership would perform all maintenance required to make it certified over the next few days. I was very concerned about low tire tread and expressed this several times throughout the 'deal-making' experience. I even asked my sales person to let me know how much tire tread was remaining and what the dealership allowed under the certification process. He told me they don't keep those records - but my tires were good and did not need to be replaced. If the tires were under 5, the dealership would replace them during the certification process. The next day, I took my car to my personal mechanic to find 2 tires were at '4' and 2 were around '5'. These tires should have been replaced during the certification process. When I took the car back to the dealership, they admitted 2 should be replaced, but 2 were 'questionable'. Instead of apologizing for this MAJOR error, they asked me to pay for 2 tires. We 'negotiated' a price at that time, but it makes me sick that I paid anything for tires!! This was their error and good customer service would have been to give me 4 tires. Not sure if this would have happened to a man??? I have lost trust with this dealership. More

I have had a repeated string of failed repairs by this place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. O place. This place refuses to honor their warranties. They will not finish work you paid for and are also very rude and don't value their customers. One of the managers even yelled at my son when he asked to explain a charge. Its unbelievable a place like this is open. These guys are proud to be incompetent and dishonest. Save yourself some trouble and buy a toyota or honda. More