Woodfield Nissan

Refund of prepaid extended protection plan We traded in our 2012 maxima and I turned in all the paperwork in person at the dealership on March 21, 2014. I'm due over $1300, and when check did n We traded in our 2012 maxima and I turned in all the paperwork in person at the dealership on March 21, 2014. I'm due over $1300, and when check did not arrive after six weeks, I started calling the dealership. After several calls, I was told the the paperwork was not processed due to mileage being illegible, however, when I disputed this reason, they admitted that it wasn't processed due to "staff turnover" at the dealership, and it was being processed finally on May 8, after it was located. I was told that now that the cutoff time for May was missed, they cannot do anything to expedite and I must wait for the refund until after June 15, 2014. When I asked that the dealership issue the check and suggested that they wait for the funds from NESNA, I was told by the general manager "that's not going to happen; there's nothing we do" and that I just have to wait despite the fact that this was entirely due to the dealership's staff not processing the refund on March 21. Prior to speaking with the general manager, another finance manager first told me that the reason it wasn't processed was because the mileage was illegible. I informed him that I'm looking at the copy of the form and the mileage is legible, and in addition to the mileage shown on the form, I provided the odometer statement that was given to me by the dealer where I traded in the vehicle, that's when the general manager got involved to tell me it was staff turnover. I can't believe that a dealership which is successful and profitable does not have a reserve account to issue a check to the client when the dealership is at fault. When you're buying the car you get the service, when you're getting a refund you're no longer important! More

never again DO NOT PURCHASE A CAR FROM THIS NISSAN! This dealership is the WORST dealership i have ever dealt with. The only thing good about the dealership is t DO NOT PURCHASE A CAR FROM THIS NISSAN! This dealership is the WORST dealership i have ever dealt with. The only thing good about the dealership is the service center, i have had my car serviced there and everyone in the service department is nice. However, the body shop=crappy, they couldn't match the paint to my car on my 2013 altima i purchased, so it was different shade they said it was "impossible" to match the white. You are better off going to a bodyshop somewhere else. The sales and financing department is horrible! They have no customer service what so ever, you can call with any questions, but do not ever expect a call back. I purchased a 2013 Nissan Altima, i did not like the new altimas so i sold it after a year. Went into the dealership end of January 2014 to cancel my warranty, because you have to go to the dealer you bought it from and cancel. It normally takes 4-5 weeks to process the canBebncellation (i had a 2008 nissan altima that we did that for back in March 2013). After 7 weeks went by i called nissan's warranty company to find out status, they said they never received any cancellation from Woodfield Nissan. I called Woodfield Nissan, left a message with the finance department, no return call. Called again, no return call. Called again, spoke with someone named Ben, he said he would call me back in 30 minutes, never called. I got in touch with the Warranty Company again, and surprisingly they were helpful and said they could bypass dealing with Woodfield. I have to let the warranty compny know what happened because they do not issue refunds past 60 days of the car being sold, so luckily the warranty company understood my frustration and still issued a refund--if they didn't, i would be going after Woodfield for the money. Bottom line, they will get you in the door, sell you a car, but if you have ANY issues, good luck having any customer service. If you want to purchase a Nissan, go to any other dealership and save the headache. All they care about is commission, they do not care what your concerns are or anything More

We had a terrific experience at Woodfield Nissan. These guys took the time to understand our needs and matched us up with a great vehicle at a great price. From start to finish it was enjoyable. We bought guys took the time to understand our needs and matched us up with a great vehicle at a great price. From start to finish it was enjoyable. We bought a car for our daughter and they took time to point our safety features that we would want. Made sure the car we bought they felt confident enough that they would let their own daughter drive it, love that!! We will use this team again in the future . More

My son was looking for his first car. We found a nice 2009 Altima online at a great price, so we called and went in to look at it. Took a nice test drive, our salesman was not pushy (as I kinda expected 2009 Altima online at a great price, so we called and went in to look at it. Took a nice test drive, our salesman was not pushy (as I kinda expected them to be), and we made a very quick deal. My son liked the car, and with me cosigning for him, I felt very comfortable with the whole process. They gave my son a couple finance options, and since he couldn't finance the car himself, the finance guy John Meredith (seriously great guy) explained to me my options and obligations as a cosigner to my son. Took the car home, it was great. HOWEVER...on the way home, my son noticed the driver's side mirror was loose. Turns out the mirror housing was cracked and was not properly mounted to the car. I called the used car manager, explained the situation, and it seemed like they wouldn't do anything, which was initially disappointing. But I got a call a day later, asking to bring the car in. The manager looked at it, then told me he spoke with his porters who admitted to breaking it in the car wash without notifying a manager. They took complete ownership of the situation and ordered me a new mirror. Great experience overall. I will be visiting Woodfield Nissan when I need to replace my Honda. If all goes well, it will be my first Nissan purchase. More

Woodfield Nissan provided me World Class service, Not only did I buy 1 car, I went back the next day bought another car! Justin and Phil went above and beyond to make me happy. They beat many other d only did I buy 1 car, I went back the next day bought another car! Justin and Phil went above and beyond to make me happy. They beat many other dealer prices and trust me I shop around. I would rate my experience A+++. More

Rip off artists. Slid in unnecessary fees onto my final bill, including anti-theft insurance (I thought that was why I had regular car insurance?). Tried to give me a rate of 3.75%. Then when I said I was bill, including anti-theft insurance (I thought that was why I had regular car insurance?). Tried to give me a rate of 3.75%. Then when I said I was interested in the extended warranty, but didn't like the price, they adjusted my rate to 2.59% to make my payment where I wanted it. xxx?? Scammers...... Cheap used car salesman tricks on cars with a good reputation. I called out the managers on these tactics and they just added on more lies. I think that others should know about them. I want nothing from this dealership. They should just own up to their deceptive practices. Nissan should be ashamed to have these people represent them. I will never buy from or recommend this dealership to anyone. In all fairness, my salesman and the used car manager I dealt with were great. My issue resides fully with the finance department. They ruined the entire experience with their deception. More

I will admit that they did have the car I wanted at a fairly decent price, but were unwilling to negotiate any further down, telling me that if they went any lower they weren't making any money off the s fairly decent price, but were unwilling to negotiate any further down, telling me that if they went any lower they weren't making any money off the sale. I spent over 4 hrs sitting and waiting for the sales guy and the financing guy to get things approved. I went in there with an approved letter from my bank, but they talked me into applying with their financing instead to get my a higher limit and a better rate. What they didn't tell me was that they ran my credit through 6 different places to try and get my approved, which I got several denial letters in the mail weeks later. I was shocked that they did not mention this, and it makes me really mad because every hit/denial on my credit just makes the score go down farther. I bought a used 2010 Rogue, and they were suppose to fix the light in the dash for the tire pressue moniter but never did. I was so tired of being there that night that I was all to happy to just leave. They act like they are being nice to you but they waste your time, make you wait too long, and they are not truthful with everything they do. This was my first car purchase, and being a young woman as well, I am sure I got swindled. I have yet to take the car back in to get the tire pressure light fixed. More

sold two cars from under us. Worst experience ever. Told sold two cars from under us. Worst experience ever. Told us first come first serve and still sold the car we applied for even though we were there 4 sold two cars from under us. Worst experience ever. Told us first come first serve and still sold the car we applied for even though we were there 4 hours and already approved. Crappy service manager was arrogant. Do NOT buy from them. More

If you are from Iowa and wish to buy a NISSAN... GO SOMEWHERE ELSE!! Woodfield Nissan will tell you that they can assist you, but they just wont. They will lose your paperwork, find your paperwork, ign SOMEWHERE ELSE!! Woodfield Nissan will tell you that they can assist you, but they just wont. They will lose your paperwork, find your paperwork, ignore your paperwork, lose it again, then find it and send it off to the IDOT incomplete. You will call them, all along the way, and they will flat out lie that they are fixing the issue, and in the end, it will still be up to you to fix the matter, because they are too myopic to fix the problem they created to begin with!! Not one person at Woodfield Nissan was worth their salt. What a disappointing experience. Save yourself the aggravation and go anywhere else! More

Excellent experience, excellent people. Love my "new" certified pre-owned Murano. Best used car I've ever purchased. My salesman Ali Sahebi was very informative, and the used car manager Ryan Car "new" certified pre-owned Murano. Best used car I've ever purchased. My salesman Ali Sahebi was very informative, and the used car manager Ryan Carroll and GM Justin Delgado are stand up people. I'll definitely buy another car again! More