Woodfield Nissan

Missed something The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days later my husband was under the hood and noticed the air filter was never changed and should have been since it was totally black. I believe that should have been part of the inspection. But aside from that the service was wonderful. More

Service for recall & oil change Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying More

Sales and Service are Solid and True Both the sales staff, manager and service have gone out of their way to accommodate a very good deal and to provide solid, trustworthy service. The f Both the sales staff, manager and service have gone out of their way to accommodate a very good deal and to provide solid, trustworthy service. The free oil changes were a bonus, and Woodfield staff stand by their word. Thank you. More

Love my new car!! I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student l I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student loan debt up to my ears, and was in desperate need of a reliable car. My credit is not the greatest, so my dad was planning on cosigning for the car to bring my payments down. The problem is that my dad is a firefighter, and was on duty at the time that my stepmother and I went to the dealership. When it came time to sign the papers, they put us in a car, and drove us to the fire station so my dad could sign the papers. After pressuring the sales person about my budget, he came back with approval for a brand new 2014 Nissan Sentra. He was even more shocked that all I was asking for was working windows, heat, and an AUX jack. That definitely made his job easier when it came to deciding on a trim. After a test drive, we signed the papers and I left in my new car. I guess the only problem I had was with the finance department. It had been a month since my purchase date, and I had not received anything about needing to make a payment. After calling the dealership multiple times, my dad found out that they never even sent in my finance paperwork. And then proceeded to tell me that I had until the 9th (1 week after the phone call) before my payment was considered late, when they didn't even process the paperwork yet. How could they consider my payment late when my paperwork wasn't even processed, and therefore, according to the computers, I didn't owe them anything. The people we dealt from the finance department were a piece of work. But all is now well, and I couldn't be happier with my new car. Definitely going to give Nissan another try when this lease is up. More

WORST..WORST..WORST THE WORST CUSTOMER EXPERIENCE/SALES MANAGER ....We went there to buy 2015 Nissan Murano on (04/25/2015) , we were dealing with John(sales person), who THE WORST CUSTOMER EXPERIENCE/SALES MANAGER ....We went there to buy 2015 Nissan Murano on (04/25/2015) , we were dealing with John(sales person), who was showing us the models and giving us the pricing/options...this is where things get interesting, the sales manager for no reason walks into the conversation, starts throwing some random questions about budget, model which is fine...the sales person & Manager walk away and come back with a number which we thought was a good number...then start talking about options about the model with John(sales person)...the sales manager comes back, we negotiate on the price/features ..this time the MANAGER tears the paper that was on the table right before us and throws it in the trash bin and walks away.,..John(sales person) was in utter disbelief as we were...we had to walk away from there telling John(Sales person) that we would have bought the car, if such thing wouldn't have happened.. We went to the manager to tell him that it was disrespectful..we were real polite in telling so..the manager starts shouting at my wife...without even listening to what we were saying...he was not even apologetic even a bit..had to intervene..some other guy walks from inside and apologizes..soon you see the people working for the showroom gang up....to tell you to go out..anyways no interest in buying a car from them.. had to take out couple of sentences because of the terms of dealerrater... believe me worst showroom to buy a car the WORST SHOWROOM that you can ever visit...I should have read YELP before visiting this showroom...never get into this showroom..hope the person who replies YELP reviews, say something else other than "we are apologetic and please get back to us"..do you think people would ever step back to buy a car from your showroom.. More

This dealer and the salesperson was amazing to find our car. when we got into the dealer a salesperson name mr. matos show us the car that we were looking for. thanks mr. matos and Nissan dealer. when we got into the dealer a salesperson name mr. matos show us the car that we were looking for. thanks mr. matos and Nissan dealer. More

Deceptive Practices sold here The sales person, Michelle and her manager Larie, are professional scam artists. They are so good you will agree to paying more without realizing wha The sales person, Michelle and her manager Larie, are professional scam artists. They are so good you will agree to paying more without realizing what you are paying for. The website and employees state vehicles are "pre-owned and certified." Which is a type of coverage on certain parts of the vehicle. They charged me $1999 for "warranty" but was not bumper to bumper. They made it sound like it was a lot of coverage . When I got to finance I ended up paying an additional $2, 275 for extended warranty. Next day I called anonymously asking about their "certification" what it included and what it cost. They gave me a price of $999 minus a $500 rebate. When I emailed that same question, they said $700. I went in to complain about the fact that it is not clear that what "certification" costs is and that you pay double by adding more warranty at finance. Larie was so rude when I complained about the confusion and did not honor a lessor fee based on the disparity in amount they charge. I got three different answers. Paul in Finance was nice. Michelle the sales representative bragged about how shes's the number one sales person etc. Maybe she's #1 for bad practices. No transparency when we need it most. This is why car sales men and women have such bad reputations. I plan to file a deceptive practice claim. More

Kieth, Roy Carr, and Jeff should all be in Jail!! Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of Worst customer service from any place dealership I have ever received. I actually like my enemies more than I like this place. Tried to scam me out of money, and when I called them out on their xx through a survey, and told them that this whole dealership should be torn down. They refused to work on my car, because I gave them a bad review, which I thought was anonymous. Apparently not.... Roy Carr, Jeff Ruperts, and General Manager Keith. Have all made a very powerful enemy. I will be going to Illinois Attorney General for consumer complaints, along with bringing up my matter to the Better Business Bureau not to mention. I have friends in FOX NEWS, and Rahm Emmanuels office. These guys obviously know nothing about cars or service. They refused to refund a misdiagnosis on my car. Oh I forgot to mention during this whole process I never got one single apology. They would rather steal my money and hold it hostage. #nissan please look into this matter. I have already gotten in contact with the law firm of O'donnel & Associates. Not to mention the service manager Roy Carr what a piece of work that guy is. Their is something very awful about this dealer, and I wish I never went. They would rather be petty and hold my diagnosis payment hostage than rectify the situation. Good thing I have over 2000 friends on Facebook in this general area. I will personally make sure you lose well over 2000 customers. If I could give this place a ZERO I would. 350z's aren't welcome here apparently. More

Wish I could go back in time We purchased 2 vehicles back in October 2014 and the experience has been horrible. It led to me writing a 4 page letter to Nissan Corporate and Consum We purchased 2 vehicles back in October 2014 and the experience has been horrible. It led to me writing a 4 page letter to Nissan Corporate and Consumer Affairs and copies went to the dealership, our sales person and the manager of the service department. Here's a summary of our issues: The dealership managed to register car number 1 with the wrong VIN number (which although promised they didn't fix for over 2 months), they have damaged my credit score by registering me under the wrong name and SSN (which still hasn't been corrected with the credit bureau), they lost the title of car number 1, rescheduled our appointment for a factory defect on car number 2 impacting the driver's seat at least 3 times and even after having the car for two full days (they said it would only take them 3-4 hours) and then again a full day did not manage to repair it on time and as confirmed. We have had to chase every update from our side. Only once did we receive a call from the service area as they had promised. We have spent hours and days at this dealership. Employees at the dealership have been consistently rude, condescending, arrogant and have brushed off all of our concerns and issues by blaming it on others. We did not feel like the customer but rather like a burden that made their day more complicated. All this while none of the issues listed above were caused by us. It's such an unprofessional place! They gave us a few free oil changes when purchasing the vehicles but I will not be returning there to get them. Also, they advertise that when you're recommended by a friend, said friend will get 100$ if you make a purchase. Obviously to this day my friend has not received her check. The response to my 4 page letter from the dealership was a call from the customer service manager who told me she'd need to call me back with another colleague. We scheduled a time and date for the call but they never called. I tried calling the day after - nothing. It's been two months now and no response has come. I was also in touch with a Nissan Consumer Affairs person. Very nice guy but couldn't help as it is up to the dealership to deal with customer complaints... If you have a choice DO NOT purchase your vehicle here! We're happy with Nissan cars, too bad the corporation tolerates this behavior by their dealers though. More