Woodfield Nissan

I needed help my battery failed My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan My Insurance company and their towing company were a joke--after 5 calls between both still no service!!!! One call JUST ONE CALL to Woodfield Nissan and a short conversation with Jose Rodriguez, he had assistance at my location, my vehicle (jump started) and I was able to drive to Woodfield Nissan for repairs. I spent over an hour trying to get assistance from my so called friend in need insurance company and nothing!?! This is the third vehicle I've purchased from Woodfield Nissan and the biggest reason has always been their Service Department---ALWAYS THEIR when I've needed them!!! You deal with the Sales Personnel for a short time frame BUT the Service Department is where it all matters over the long run, it's what you remember over the years. More

Great experience! Thank you to Latch and Larry at the dealership for making our experience memorable. Employees were all very friendly, and went above and beyond to ass Thank you to Latch and Larry at the dealership for making our experience memorable. Employees were all very friendly, and went above and beyond to assure we were satisfied with our purchase. Will definitely recommend to family and friends. More

Great experience Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he ha Made appointment with Mike in service department for the recall check. When I got there Mike was waiting for me. He was with another customer so he had Jose start my paperwork. I did not have to wait at all. I had my Nissan Murano back by 1 Pm. They replaced the recall part, did my first oil change, and did a VIP car wash. I was very pleased with the service I received and Mike was wonderful. More

BAIT & SWITCH 'OR' RECEPTIONIST LIED We drove from another state extremely excited to see a vehicle at Woodfield Nissan. After calling to confirm the vehicle was still available, the r We drove from another state extremely excited to see a vehicle at Woodfield Nissan. After calling to confirm the vehicle was still available, the receptionist said she checked with sales and told us the car was there. After hours of driving, we got there to find the car was sold earlier that morning (this means it WASN'T there when we called after all). So either Woodfield Nissan likes pulling the bait & switch or the receptionist downright lied. The manager wouldn't even talk to us and nobody ever apologized. If we EVER hear of somebody looking for a car, we'll warn them about this place. AND, all our facebook friends & family will know too! More

welcoming and professional Pacer was excellent. Very friendly and efficient with the sales process. He explained everything in a timely and concise manner. Unlike other automoti Pacer was excellent. Very friendly and efficient with the sales process. He explained everything in a timely and concise manner. Unlike other automotive dealerships, I didn't feel like a number and he put me in the perfect truck for me. I would recommend Taylor's to anyone considering a vehicle purchase. More

Technician was not honest. During my last visit on July 17, 2015 I had my oil change and wiper blade replaced. They did 27 points of inspections and they recommended me to repla During my last visit on July 17, 2015 I had my oil change and wiper blade replaced. They did 27 points of inspections and they recommended me to replace my battery because when they test the battery it failed and said your battery was bad you have to replace it. I was just wondering because my battery was just replaced 2 years ago at Firestone. The next day I went to Firestone to let them check. And they checked twice and it passed. He said you still have 3 more years for your battery and said they lied to you. The Service Advisor at Firestone said call Nissan about this because they lied to you and let them call me to explain everything. I've been a customer for more than 7 years now. So I would say the technician was not honest and I would rate him poor performance. I hope you have to do something about this to improve the quality of their work. Thank you. More

Missed something The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days The employees' and service are very good I have no complaint about that but we had a 27 point inspection done along with an oil change, a couple days later my husband was under the hood and noticed the air filter was never changed and should have been since it was totally black. I believe that should have been part of the inspection. But aside from that the service was wonderful. More

Service for recall & oil change Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying Went in for recall & oil change & of course they found more to do. Had to come back cause they didn't reset message center so that was annoying More

Sales and Service are Solid and True Both the sales staff, manager and service have gone out of their way to accommodate a very good deal and to provide solid, trustworthy service. The f Both the sales staff, manager and service have gone out of their way to accommodate a very good deal and to provide solid, trustworthy service. The free oil changes were a bonus, and Woodfield staff stand by their word. Thank you. More

Love my new car!! I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student l I went in to Nissan after having a horrible experience at Schoumburg Kia the day before. They understood my frustrations, that I am 22, with student loan debt up to my ears, and was in desperate need of a reliable car. My credit is not the greatest, so my dad was planning on cosigning for the car to bring my payments down. The problem is that my dad is a firefighter, and was on duty at the time that my stepmother and I went to the dealership. When it came time to sign the papers, they put us in a car, and drove us to the fire station so my dad could sign the papers. After pressuring the sales person about my budget, he came back with approval for a brand new 2014 Nissan Sentra. He was even more shocked that all I was asking for was working windows, heat, and an AUX jack. That definitely made his job easier when it came to deciding on a trim. After a test drive, we signed the papers and I left in my new car. I guess the only problem I had was with the finance department. It had been a month since my purchase date, and I had not received anything about needing to make a payment. After calling the dealership multiple times, my dad found out that they never even sent in my finance paperwork. And then proceeded to tell me that I had until the 9th (1 week after the phone call) before my payment was considered late, when they didn't even process the paperwork yet. How could they consider my payment late when my paperwork wasn't even processed, and therefore, according to the computers, I didn't owe them anything. The people we dealt from the finance department were a piece of work. But all is now well, and I couldn't be happier with my new car. Definitely going to give Nissan another try when this lease is up. More