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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
541 Reviews
Call Service Center (847) 882-0200

541 Reviews of Woodfield Lexus - Service Center

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October 01, 2021

After leasing/purchasing 4 RX models over past 20+ years from Woodfield Lexus, I don’t have any qualms about returning for service needs. Quality dealer! More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Crossman
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Oct 01, 2021 -

Woodfield Lexus responded

It's been our pleasure working with you and look forward to many more years of assisting you with your auto needs!. Thanks for sharing, Judy! Your support is appreciated.

September 28, 2021

Tony was very helpful and nice. I'd never been there for service and he made me very comfortable. Thanks, Tony! More

by gramannb
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Woodfield Lexus responded

Glad to hear you were comfortable working with Tony! Thanks for sharing. Your support is appreciated.

September 16, 2021

I have found another exceptional service rep in Anthony Lopez. Woodfield has been my one stop shop since Schmuller sold me 2001 RX 300. Sean was an asset that I thought would be hard to replace but you did More

by cadjust
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Woodfield Lexus responded

We aer thrilled to have you as our long time loyal customer! Thanks for sharing. We appreciate your support.

September 12, 2021

Tony Lopez provided exceptional service. He made sure he was able to squeeze me in on a busy Friday and make it to my next appointment on time. More

by Jill.lam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

Woodfield Lexus responded

Glad we could help, Jill! Thanks for sharing. Your support is appreciated

September 11, 2021

My service appointment was timely and efficient. The problem with my tire was diagnosed and corrected quickly. I also appreciate the cleaning of my vehicle. More

by Lewisjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2021 -

Woodfield Lexus responded

Thanks for sharing your thoughts on your service visit and for the 5 stars. We appreciate your support.

August 31, 2021

Very nice.perfect,nice,nice.,nice.nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More

by tkucharczyk54
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2021 -

Woodfield Lexus responded

Thank you so much for your kind words...LOL. We are thrilled to have you as our customer!

August 27, 2021

Nice job drop off for a recall item the low pressure fuel pump. Was replaced as required by Lexus at this point no problems no issues More

by grahamm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
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Aug 27, 2021 -

Woodfield Lexus responded

Thank you for letting us assist with the recall and for sharing your thoughts. We appreciate your support.

August 23, 2021

Exceptional Experience!!!! Tammie made it so, from start to finish. You should have more like her. I'm actually looking forward to my next service appointment. Great Job!!!!! More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammie Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Woodfield Lexus responded

Glad we were able to assist you, Jose! Thanks for sharing. Your support is appreciated.

August 19, 2021

I had excellent service with Tony. Tony wore a mask and I felt safe talking to him. More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2021 -

Woodfield Lexus responded

It was our pleasure to work with you, Kathy! Thanks for sharing. Your support is appreciated.

August 19, 2021

Took our car in to have a side mirror replaced. For a mere thousand dollars we got our new mirror complete with a broken media system and rear view camera. When we took the car back in they said it wasn More

by Lr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt
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Aug 23, 2021 -

Woodfield Lexus responded

We regret hearing about the experience with your vehicle. As you were explained, what we replaced in your door had no connection with the issues you are having. We did our best to assist you with your issue by diagnosing the problem at no charge. It is our hope to have you understand the service had nothing to do with your media issue.

Aug 23, 2021 -

Lr responded

That is silly. I bring in my car with a perfectly working media center. I get my mirror fixed and than all of a sudden, miraculously it is broken. Just a coincidence. Why not just own up to your mistake and fix the media center? Is this the kind of service that has given Lexus such high loyalty marks? I don't think so. No one with a rational mind would think this is a coincidence. Your technician screwed up. It happens. Why deny the obvious?

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