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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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April 18, 2022

Service Department was exceptional from the time I arrived. Service completed as promised. Makes it easy to understand the vehicle maintenance completed and what will be required on the next one. More

by Mary
Recommend Dealer
Yes
Employees Worked With
Tommy Mulak
Apr 18, 2022 -

Woodfield Lexus responded

Thanks for sharing Your thoughts, Mary! Your support is appreciated.

April 07, 2022

I thought that my Variable Cruise Control was not working properly. The mechanic tested it and found nothing wrong. In fact, it worked to well as it picks up motion farther in front of car than I expected. More

by Paul Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing, Paul. Your support is appreciated.

April 04, 2022

THE SERVICE WAS EXCELLENT AND TIMELY THE SERVICE PEOPLE WERE VERY KNOWLEDGEABLE AND MADE MY STAY VERY ENJOYABLE More

by har
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Woodfield Lexus responded

It is our pleasure having you as our customer! Thanks for sharing your thoughts. Your support is appreciated.

April 02, 2022

Very pleasant, professional and on time. Waiting area was clean and free WiFi so I could work in the waiting lounge. More

by Theguzmanz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Woodfield Lexus responded

Glad your visit with us went well! Thanks for sharing. Your support is appreciated.

March 22, 2022

Have been dealing with this dealership for many years . Happy with the staffs and services . More

by georgemandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Woodfield Lexus responded

Thanks for sharing, George! We appreciate your support.

March 15, 2022

WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted More

by markrwilhelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Woodfield Lexus responded

It is always our pleasure to work with you, Mark! Thanks for sharing. Your support is appreciated.

March 09, 2022

The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especial More

by Maria P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Bouza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Woodfield Lexus responded

Hello Maria....We apologize for your dissatisfaction of your experience with us. I would like to look in to this. Unfortunately, with the information given we are unable to identify you. Please reach out to me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager

March 07, 2022

It’s clean and everyone is very friendly. The waiting area is spacious and comfortable. More

by curtain-diodes0v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Woodfield Lexus responded

Glad you enjoyed your visit! Thanks for sharing.

February 21, 2022

Thanks so much for my assistance from Advisor Vic! I appreciate all your assistance and help servicing my vehicle! More

by Lindachopelas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Woodfield Lexus responded

We are always happy to help, Linda! Thanks for sharing. Your support is appreciated.

February 16, 2022

Friendly people, efficient and prompt service, comfortable waiting area. I was able to get an oil change on a moment's notice and they fit me in. More

by cpavlatos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Woodfield Lexus responded

Glad we were able to accommodate you! Thanks for sharing. Your support is appreciated.

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