Woodfield Lexus - Service Center

The service representative who helped me out when I came in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him in for service was incredibly rude and kept implying I hadn't made an appointment. He still had this look of disdain and disbelief when I showed him the confirmation e-mail and ended up not completing everything I had originally scheduled to be done. While the service on the car was acceptable, the lack of customer service and general civility at the beginning really soured my trip to woodfield lexus. It was a shockingly disappointing service visit as I had previously had excellent interactions with the other employees when purchasing my car. This one experience has really put me off ever wanting to go back to service my car there. More

The Service Department Advisor (Keith Uilberg) and Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When i Service Manager (Don O'Connor) have alot to learn about customer service. I had purchased an 84 month warrantied battery for my Lexus SC430. When it failed after 3 years, I brought it in to Woodfield Lexus where they proceeded to tell me that they were going to charge me $45 for the service department to take my battery out and put the new one in. When I told them that all they need to do is test it and I could take it out, they told me that they would have to charge me $45 to test it as well. Seems like they don't want to stand behind their products and just want to get a service charge. This service charge doesn't even include the prorated cost of the battery. When I told the Service Advisor I wasn't happy, he immediately offered for me to talk to the Service Manager. I waited 15 minutes to talk to him. When I did, he didn't bother to get out of his chair and greet me. I had to extend my hand and introduce myself. They proceeded to blame the battery defect on my trickle charger not giving it a strong enought charge or that my alternator was bad. When I asked them to simply check the battery, the Service Manager said he was required by law to check my alternator. I have never heard of such a thing. His attitude along with the Service Advisor's was poor at best. I was so entirely frustrated with their demeanor and attitude. I was shocked by the total lack of customer service exhibited by the Service Department. On a much better note, I would like to commend the Parts Department (Dan and Butch) who were very accomodating and tested my battery for free. The battery was bad and they replaced it. I of course paid my prorata share which I was fine with. Justin also was great when he saw me in the parking lot and asked if he could help carry the battery in for me into the parts department. I would gladly go to the parts department again but I will never set foot in the Service Department again. I am in a service industry myself and was shocked at the lack of customer service and unprofessional attitude displayed by Keith and Don. More

Tonya assisted me the last two times i came in for service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep m service. she is professional, efficient and willing to help with anything you need. since i love my car i decided to extend the warranty and keep my car for an additional two years. Yasmin assisted me with the paperwork for the extension. she was a pleasure to work with. both of these young women are an asset to Woodfield Lexus and their customers. I have dealt with different service writers over the years i've owned a Lexus and found all of them to be professional, considerate and a great to work with. I especially appreciate how well they work within the scheduled time given to you for the work being done. If for any reason the work will take longer than expected, you are informed and offered a loaner. I wouldn't take my car anywhere but Woodfield Lexus. More

The service manager at Woodfield Lexus has a very bad attitude. The owner of this dealership should be out of business for hiring this guy. attitude. The owner of this dealership should be out of business for hiring this guy. More

Great place to bring my car. Service dept is the absolute best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two B best in the country!! Keith is one xxxx of a guy, always ready to please. You need more guys like him. I give Keith and the entire Service Dept two BIG THUMBS Up. I also like the free food, although I would include jelly and jam along with the cream cheese for the bagels, and why not have a nice spread during the week instead of just the weekend? Other than that, keep up the great work. Fred Pfeifer More

Always a great experience. Keith exhibits a great customer service attitude with the customer and makes you feel you are the most important thing on his agenda when you are working with him. He under customer service attitude with the customer and makes you feel you are the most important thing on his agenda when you are working with him. He understands how important it is to the customer to get the car serviced and moving out the door. Always timely service. More

We have been customers for over 10 years and wouldn't consider going anywhere else. From the beginning the dealer has been friendly, responsive, easy to work with, and all the employees are top-notch. We consider going anywhere else. From the beginning the dealer has been friendly, responsive, easy to work with, and all the employees are top-notch. We are made to feel like family. The service advisors are very knowledgeable, friendly and professional. The salesman we have worked with on purchasing both of our Lexus vehicles is one of the best. We get a great deal, great service, and a friendly smile every time we deal with Woodfield Lexus. You can't ask for more. We always take our care there for service, and will continue to do so, and continue to purchase our vehicles from there. More

Keith Ullberg is extremely knowledgeable and helpful. I have been extremely satisfied with my entire service experience. The Dealership service department is always very clean. Keith is not only a servi have been extremely satisfied with my entire service experience. The Dealership service department is always very clean. Keith is not only a service consultant, but I consider him a friend. Lauri Mitchell More

I have purchased three cars from this dealer. The sales team has is couteous and professional. The pricing has been competitive. However, the main reason I purchased the last two cars has been the Service team has is couteous and professional. The pricing has been competitive. However, the main reason I purchased the last two cars has been the Service Dept. Specifically, Keth Ullberg has always been respnsive and courteous. When my wife deals with Keith, he always treats her with respect. He always contacts my wife or me to get a pre-approval on any unsceduled repairs. My phone inquiries are answered in a timely and thorough way. Over the years, I have dealt with great salespeople, but lousy service people. This dealer is the rare exception, in that my wife and I are always treated well. I always feel like I am Keith's #1 priority. More

The vehicle service department is outstanding. They are very competent, helpful and courteous. They give good advice on what must be done on the vehicle as well as things to watch for the future or consid very competent, helpful and courteous. They give good advice on what must be done on the vehicle as well as things to watch for the future or consider now. I have found everyone to be superb, especially chris Swingle. I wouldn't take my vehicle anywhere else. I have also bought a car here and they were excellent to deal with though the entire process. More