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541 Reviews of Woodfield Lexus - Service Center
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February 16, 2013
I have worked with Terri's for the past couple of years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anythi years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anything I have ever seen. He's so sweet and kind and helps me with whatever assistance I need help with for my car. He will come pick it up for any problem or service it's due for... leave a loner and then come back with my car completely fixed and looking brand new. Resnick Lexus is a great dealership and I will continue to purchase future cars from Terris Cooper. More
by Rrudman
February 10, 2013
Came in to have rear window lightbulb replaced. Was told would be ready in less than an hour. One hour later, Keith Ullberg advises me that I need four lightbulbs replaced to the tune of $237. I app told would be ready in less than an hour. One hour later, Keith Ullberg advises me that I need four lightbulbs replaced to the tune of $237. I approve this. He then tells me I need new brakes for $432 and timing belt replacement. This is the second time I am told by YOUR service department that I need new timing belt. This was replaced a couple years ago at Madison, WI Lexus. As for the brakes, I was told I needed new brakes last summer - I believe again, this was by Keith. I make an appointment for brakes at your dealership. I bring it in last Fall and am told "no, your brakes are still good" - you are fine until at least next time. Over 11 years, I have had ALL my service work performed at Lexus dealers. I cannot believe that you cannot keep my records straight and provide better service. Keith stated I need a new timing belt because "there is no sticker" on the engine. What the heck? Since when does a mechanic judge a service need based on "a sticker" ?? Especially something of this cost magnitude? Keith was rude and not at all friendly. Told me it is my responsibility to "know the car". How was he to know he had to check a National file to see what service I have had. He never apologized. Why was I not given the sheet of paper that shows the statistics on the brakes? I asked the receptionist to make a copy? When I get home, I see that a blank ccopy is attached. What happened to the copy that showed I need new brakes? I will NOT be returning to Lexus of Schaumburg given that a) I have no trust in your service department and b) I was treated very poorly by Keith Ullberg. More
by Kskrzyp
Employees Worked With
Keith Ullberg
January 22, 2013
Have two Lexus a 2003 LS 300 and 2004 RX 330 both bought from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both ca from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both cars are 10 years old or better and are performing well. More
by tflanagan1849
Employees Worked With
Ed Vale
January 18, 2013
I was taken care of immediately, despite having no appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching ti appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching tire to sell. The other place quoted a price if they had to order the replacement tire, which Lexus beat by about $30, and which they did have in stock as I called Lexus while on the road riding on the spare. I was told the wait time was about 35 minutes and offered refreshments in the waiting area. I paid and was out the door in about 40 minutes. I have been in other Lexus waiting rooms and this one was larger and better lit and gave a more comfortable feeling. More
by robestarr
Employees Worked With
Tonya Plutz
January 18, 2013
Fast and easy appointment. Mike was nice enough to give me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. me a discount on my services. I appreciated having a loaner car to continue my day while my car was being serviced. More
by mo.kim
Employees Worked With
January 09, 2013
I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCH I HAVE BEEN HAVING MY LEXUS SERVICED BY WOODFIELD LEXUS THROUGH THE GUIDANCE OF MY SREVICE CUNSULTANT ,KEITH ULLBERG,SINCE MY HUSBAND AND I PURCHASED OUR CARS AT THE DEALERSHIP. NOW THAT I AM ALONE I STRONGLY DEPEND ON KEITH TO GUIDE ME THROUGH THE MAINTENANCE STEPS TO KEEP MY CAR RUNNING IN TOP CONDITION. I HAVE NEVER BEEN DISAPOINTED. I HAVE BEEN VERY PLEASED BY THE QUALITY OF WORK DONE BY THE SERVICE DEPARTMENT. ALL THE THINGS THAT I HAVE REQUESTED CHECKED, REPAIRED OR REPLACED HAVE RECEIVED DETAILED ATTENTION. I MUST MENTION THE YOUNG LADIES THAT HANDLE MY PAPERWORK DURING PAYMENT. THEY HAVE ALWAYS BEEN, NOT ONLY FRIENDLY BUT ALSO BUSINESSLIKE AND EFFICIENT. WOODFIELD LEXUS DEALERSHIP HAS MEANY PLUSES IN MY BOOK MY CUNSULTANT AND THEIR PERSONNEL BEING THEIR BEST. MRS, KAREN PERVISKY . More
by kperviskt
Employees Worked With
Keith Ullberg
December 23, 2012
Great service from Tonya, as always. They take great care of my car. Top-notch in every way. So good I even take wife's Prius to Woodfield Lexus for all maintenance. of my car. Top-notch in every way. So good I even take wife's Prius to Woodfield Lexus for all maintenance. More
by dkaplan
Employees Worked With
Tonya Plutz
December 17, 2012
My experience with Woodfield Lexus has been very positive. They are very accomodating and helpful with my requests. I would definitely recommend them to anyone interested in purchasing a Lexus. positive. They are very accomodating and helpful with my requests. I would definitely recommend them to anyone interested in purchasing a Lexus. More
by lorainek
Employees Worked With
October 16, 2012
bought 2 cars here got a good deal each time always go here for service 110% satisfied Keith gets my highest recomendation. Ive tried other dealerships in the area no one comes near these gentlemen believ here for service 110% satisfied Keith gets my highest recomendation. Ive tried other dealerships in the area no one comes near these gentlemen believe me More
by r, anthony schmitz
Employees Worked With
Keith Ullberg
August 11, 2012
With the thought that a "good job deserves praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes f praise" I write this comment. Ed Vale is the major reason we will now look for another Lexus. The service and attention he has given us goes far beyond what we have experienced from other dealerships and service departments. He is a kind, considerate and knowledgeable man who goes the "extra mile" for any needs you may have. His honesty coupled with his caring ways make us regular customers of his department and...I know that as senior citizens we have been blessed with his patience and support. More
by maryannspaletto
Employees Worked With
Ed Vale
