Woodfield Lexus - Service Center

Everything went well just very expensive not warranty part. It's a brand new car and the mirror was only slightly knicked. Parts are so very expensive and warranty was expensive too and didn't cover th part. It's a brand new car and the mirror was only slightly knicked. Parts are so very expensive and warranty was expensive too and didn't cover this. More

Ed Vale helped me with a Lexus design warranty issue. He took care of the issue in a total professional manner. Ed is wonderful!!! Lexus corporate also was very,very professional. I own 3 Lexus cars. Yo took care of the issue in a total professional manner. Ed is wonderful!!! Lexus corporate also was very,very professional. I own 3 Lexus cars. You are great!!! More

We have experienced most difficult visits with other dealerships, but consider Lexus Woodfield to be outstanding in all regards. We unhesitatingly recommend this superior dealership. dealerships, but consider Lexus Woodfield to be outstanding in all regards. We unhesitatingly recommend this superior dealership. More

I am always treated with courtesy. Service and repairs on my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. More

Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More

Working with David was a pleasure. He was clear and consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled s consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled service. More

The staff were friendly. My waiting time was very close to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. More

I have been working with Sean Horvath for a number of years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and persona years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and personal service that I receive. Sean is a great representative for the dealership! More

Concerned about an intermittent noise problem; rt/rear wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered. The noise hasn't resurfaced. Everyone was nice, got my car washed. I'm a happy guy. More

Dave and Martin always do a great job as far as being honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. I did not expect my warranty to cover the sensor, but they took the extra time out to make sure that it was covered. My car literally feels brand new with the new tires on there, it made all the difference. More