Woodfield Lexus - Service Center

Service What makes my experience great is having Dave Therman always taking care of my needs;c all backs, scheduling and recommendations on service for the ca What makes my experience great is having Dave Therman always taking care of my needs;c all backs, scheduling and recommendations on service for the car. Thanks Dave for always providing a great experience. Dawn Tippit More

Good service. Completed as promised re time. Service rep was very business like and friendly. This was the first 5000 mile service, and will certainly be back for future service needs. was very business like and friendly. This was the first 5000 mile service, and will certainly be back for future service needs. More

Sean is a great customer service staff! He always takes care of my car to insure it runs as smooth as possible. I would recommend him to all Lexus owners. care of my car to insure it runs as smooth as possible. I would recommend him to all Lexus owners. More

Ed is fantastic!! Very attentive. And when I picked up my car, it was ready and check out was really easy. Thank you so much for always taking care if my car. car, it was ready and check out was really easy. Thank you so much for always taking care if my car. More

Everything went well just very expensive not warranty part. It's a brand new car and the mirror was only slightly knicked. Parts are so very expensive and warranty was expensive too and didn't cover th part. It's a brand new car and the mirror was only slightly knicked. Parts are so very expensive and warranty was expensive too and didn't cover this. More

Ed Vale helped me with a Lexus design warranty issue. He took care of the issue in a total professional manner. Ed is wonderful!!! Lexus corporate also was very,very professional. I own 3 Lexus cars. Yo took care of the issue in a total professional manner. Ed is wonderful!!! Lexus corporate also was very,very professional. I own 3 Lexus cars. You are great!!! More

We have experienced most difficult visits with other dealerships, but consider Lexus Woodfield to be outstanding in all regards. We unhesitatingly recommend this superior dealership. dealerships, but consider Lexus Woodfield to be outstanding in all regards. We unhesitatingly recommend this superior dealership. More

I am always treated with courtesy. Service and repairs on my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. my car are performed to high standards. The customer lounge is comfortable and provides nice refreshments while waiting. More

Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More

Working with David was a pleasure. He was clear and consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled s consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled service. More