Woodfield Lexus - Service Center

Matt was a great rep, good service, quick, excellent. Matt the rep that signed me in was great, very friendly and explained the service. The waiting area was the best, complimentary food and drinks, wifi Matt the rep that signed me in was great, very friendly and explained the service. The waiting area was the best, complimentary food and drinks, wifi,TV etc. Well done. All my service will be done at Woodfield Lexus. The actual service was about an hour long and completed before I thought it would be done. They washed the car and it looked great. It couldn't have been better. Paul Wride More

Painless Scheduled maintenance I have recently switched all of my local Lexus service to Woodfield. Excellt customer care, flexible scheduling, friendly and knowlwgqe service coordi I have recently switched all of my local Lexus service to Woodfield. Excellt customer care, flexible scheduling, friendly and knowlwgqe service coordinators. A much better experience compared to my ex north suburban Lexus dealer. More

Service I have used this facility for over 15 years. Once I found Dave Therman there, I won't go anywhere else. He is friendly, professional, honest, and ac I have used this facility for over 15 years. Once I found Dave Therman there, I won't go anywhere else. He is friendly, professional, honest, and accommodating. If you don't need something done, he doesn't "PUSH or BULLY" you into it, but explains what could possibly happen and what to watch for. It's quite a drive for me with another Lexus dealer closer, but I will go where Dave Therman goes! Thanks Dave!! More

Always accomodating My new go to guy is Paul Crossman. He makes the service visit so easy. I don't feel pressured to have more done with the car then is affordable for me My new go to guy is Paul Crossman. He makes the service visit so easy. I don't feel pressured to have more done with the car then is affordable for me and yet he is very clear on what needs to be done and the timeline that should be met in order for my car to function the way I expect it to. He also takes care of my husband's car. Recently he was so kind to send someone out quickly to replace the battery in his car as illness prevented him from having his car serviced. It gave my husband peace of mind knowing that he could start his car if necessary. I would highly recommend Paul to anyone having service done at Woodfield Lexus. More

Jose Tolentino service review Great service as usual: really appreciated Keith's professionalism, honesty and thoroughness, plus being given a loaner to use while my LX 470 was hav Great service as usual: really appreciated Keith's professionalism, honesty and thoroughness, plus being given a loaner to use while my LX 470 was having all its fluids changed. More

Dead Battery abd Recall When my car would not start, I called Paul. He told me what to do. When I brought my car in the next day it was Red Carpet Service as usual with Pau When my car would not start, I called Paul. He told me what to do. When I brought my car in the next day it was Red Carpet Service as usual with Pau when i received a new battery. When my car was recalled, Paul had a loaner set, got me in and out quickly. Always with a smile, always explaining what was wrong and how it was corrected. I have known Paul now close to 20 years. He is the BEST. I always call Paul when I have a problem or question. He is so knowledgeable. He can answer questions my salesman can't. I always go to Paul for everything!!! I will continue to do so! There was also a young man who came out for roadside assistance with my bateery. Valman(?). He was the best also. Give the young man a big promotion. Courteous, helpful a great asset to Lexus! More

Best Customer Service I've had my car serviced at other dealerships and Woodfield Lexus has been the best by far! They provided me with a loaner during the duration of my I've had my car serviced at other dealerships and Woodfield Lexus has been the best by far! They provided me with a loaner during the duration of my service and Mike from the service department was always in communication with me regarding the status of my repair. I will definitely rec commend Woodfield Lexus! More

Thank you On my trip from Glendale,AZ to Chicago I experienced a problem with the air bags on my RX. Since I purchased my car at Woodfield Lexus, I had NO hesi On my trip from Glendale,AZ to Chicago I experienced a problem with the air bags on my RX. Since I purchased my car at Woodfield Lexus, I had NO hesitation going to them for service. I didn't have an appointment so I thought I'd have to leave the car or at least be waiting a while. Not so, they took it in, fixed the problem and I was able to continue on my trip. I no longer live in the Chicago Area, but I was a customer of Woodfield Lexus for 11 years. I can HIGHLY recommend this dealership both for sales & service. More

Mr. Mansour Excellent service and most friendly people. The sales people were most helpful and knowledgeable about what needed to be done for the car. The sales Excellent service and most friendly people. The sales people were most helpful and knowledgeable about what needed to be done for the car. The sales manager made sure everything was taken care of before I left. I highly recommend this place for all your needs for a car. More

Oil change I've been going here since the purchase of my vehicle in '98. I love their service. My vehicle has over 300,000 miles. Great I've been going here since the purchase of my vehicle in '98. I love their service. My vehicle has over 300,000 miles. Great More