Woodfield Lexus - Service Center

Quality service, but a bit overpriced Somewhat pleased with 80K mile service. Air filter left on floor, glove compartment door detached, quoted $400 for hatch shocks (less than $100 on Am Somewhat pleased with 80K mile service. Air filter left on floor, glove compartment door detached, quoted $400 for hatch shocks (less than $100 on Amazon). More

Happy with results I brought my '93 SC300 in to be serviced for an intermittent electrical issue. I realized from the outset that I would need to be patient, as the mec I brought my '93 SC300 in to be serviced for an intermittent electrical issue. I realized from the outset that I would need to be patient, as the mechanic (Paul?) would need the issue to be repeated so as to properly diagnose the cause, and appropriately resolve it. While this took over a week, I felt that the labor I was charged was fair. Due to the age of the car, I had previously tried to get this issue taken care of through a local repair shop that has a lower hourly labor rate. However, in hindsight, I would have saved money, and time, if I had taken it to Lexus from the start. Also, I appreciated Mandeep (service) as he did his best to keep me informed throughout the repair/service process. Thank you, Tim Poferl More

Perfect Everything is fine. The service is fast, and everything has been done perfectly. Even the snacks are tasty. I would definitely recommend this dealer t Everything is fine. The service is fast, and everything has been done perfectly. Even the snacks are tasty. I would definitely recommend this dealer to my friends. More

FAST FAST FAST as always fast reliable service would never go anywhere else The waiting room is cklean and so comfortable always refreshments, computers ,and frie as always fast reliable service would never go anywhere else The waiting room is cklean and so comfortable always refreshments, computers ,and friendly people to make sure I have everything I need More

Great Customer Care Tonya is always very friendly and provides great customer care! She always takes the time to explain the services needed and works to provide the best Tonya is always very friendly and provides great customer care! She always takes the time to explain the services needed and works to provide the best deal. More

Excellent service in their service and parts department. Mandeep provided excellent service! I have been taking my 2007 IS 250 to this dealership for the past 9 years for service. He is a polite, honest, Mandeep provided excellent service! I have been taking my 2007 IS 250 to this dealership for the past 9 years for service. He is a polite, honest, and a person with great integrity. I will continue to do business with Woodfield Lexus for many years to come because of the outstanding service I received! More

GS 300 engine issue Sean was very professional explain to me what the issue was and what needed to be done. He kept me informed on progress and completed job as promised Sean was very professional explain to me what the issue was and what needed to be done. He kept me informed on progress and completed job as promised to my satisfaction. I will strongly recommend him to my friends and family. More

Woodfield Lexus dealer A few months ago i bought a new 2016 lexus RX350. I brought my car for service, I am extremely disappointed with the staff performance. We were treate A few months ago i bought a new 2016 lexus RX350. I brought my car for service, I am extremely disappointed with the staff performance. We were treated as a lesser customer. They were rude towards us. They were hesitant to answer any questions. First of all, the car wasn't washed after service. While, other cars were washed. I have been here over the past few years, and it was always washed after service. We were given information that after every service the car would be washed. When i asked the them why it wasn't washed. The man said "You never asked for it", and quickly turned away and left. I know my English isn't perfect, and i have an accent. I don't believe this should matter. However, for them, this might matter. I felt discriminated because of my accent. The brochure says "Any service complementary car wash". After the service was completed, I asked them what had been done to my car. They replied "It's all on the paper". I think i deserve the same treatment as any other customer. Definitely do not recommend to anyone. I am thinking about changing my car, and never buying a Lexus ever again. More

Mark Demma and Mandeep Mangat keep me loyal to Woodfield Lex I purchased two cars from Mark Demma over the past 3 years and Mark makes me feel like I have my own personal sales advisor. He call me every Christm I purchased two cars from Mark Demma over the past 3 years and Mark makes me feel like I have my own personal sales advisor. He call me every Christmas to see how I'm doing and more importantly I trust Mark will give me the best deal whenever I'm ready to purchase a vehicle. I also recently visited Woodfield Lexus' service department for a routine check-up and I was greeted by Sandeep Mangat who was another outstanding person who made me feel important. It's the people of Woodfield Lexus who inspire me to be a loyal Woodfield Lexus customer. All the people I deal with at Woodfield Lexus are very courteous and I can sense the feeling of customer appreciation every time I'm there. More

12/21/16 Service Writer Gerson and the mechanic Paul Wendtland OUTSTANDING Service. From my initial contact, to providing a loaner and then picking up my ve Service Writer Gerson and the mechanic Paul Wendtland OUTSTANDING Service. From my initial contact, to providing a loaner and then picking up my vehicle. Thank you More