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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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December 16, 2017

Every Aspect is Service at the Dealer is Excellent We switched to Woodfield Lexus after being customers of very large Lexus dealer in the Northwest suburbs for 20 years. Woodfield Lexus is like a brea More

by Deborah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Resnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thermen, Mandeep Mangat
Dec 19, 2017 -

Woodfield Lexus responded

We are pleased to have you a part of the Woodfield Lexus family, Deborah!

December 14, 2017

Outstanding Service department great friendly and efficient only criticism would be more comfortable seating in waiting area and maybe a soda option but otherwise More

by Noname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Dec 19, 2017 -

Woodfield Lexus responded

Thanks for the input and for sharing your thoughts on our service department!

December 07, 2017

Always go over and beyond The best dealership ever and would recommend to anyone. Great service in each department, same team members and always make you feel welcome and as fa More

by Michelle123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Vale, Tonya Plutz, Dave Thermen
December 07, 2017

Professional, kind, and efficient Everyone was professional and pleasant when I had to bring my RX350 in last week for a loss of pressure in one of my tires. They quickly put it up and More

by Mistybraintree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Palicka
Dec 11, 2017 -

Woodfield Lexus responded

Thanks for servicing with us and sharing your experience!

November 30, 2017

excellent customer service Giacamo could not have been more professional and helpful. We brought in our 2014 RX with a minor computer issue. He was knowledgeable, professional a More

by harveyt143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giacomo
Dec 06, 2017 -

Woodfield Lexus responded

Glad we could help and take care of the issue. Thanks for being our customer and sharing your experience, Harvey!

November 30, 2017

Right on time Mandeep said it would take approximately an hour to perform the service needed and my vehicle was ready as promised. I am a new customer and have alw More

by Dennis B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Dec 06, 2017 -

Woodfield Lexus responded

We are pleased to have you as our customer, Dennis. Thanks for sharing!

November 30, 2017

Everything went well. Everytime I either need scheduled service or if something unexpected happens, I can count on Mandeep to take care of everything. He is extremely resp More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Dec 06, 2017 -

Woodfield Lexus responded

We are pleased to take care of your auto's needs. Thanks for sharing, Karen!

November 17, 2017

Great service and super nice. He did everything that was asked, and even more. He was super professional, was quick and thorough in everything. Great job More

by kalpesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Nov 17, 2017 -

Woodfield Lexus responded

Thanks for sharing your experience!!!

November 10, 2017

40k service for es350 Service was done quickly and very thorough. Appointment was made easily and very little wait time in line dropping the car off. Waiting for the servi More

by Ircohen
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Nov 10, 2017 -

Woodfield Lexus responded

Thanks for sharing your thoughts on your service visit!

November 09, 2017

Fast quality service My Certified RX350 ran much better than when I purchased it in June after the checkup. Very happy for it. One small thing about the tire I had replace More

by M Deniau McLoughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 10, 2017 -

Woodfield Lexus responded

We apologize for this charge as the computer automatically adds it on for this kind of service. I will have the service advisor issue you a credit for your next service. Thanks for sharing your experience!

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