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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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February 06, 2018

Matt is always good. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. More

by Ash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mete Oner
Feb 06, 2018 -

Woodfield Lexus responded

Thanks for sharing your thoughts on servicing your vehicle at our dealership!!!

January 27, 2018

Fantastic Service As Always Mandeep has always taken great care of our family. We have four vehicles that you service and everyone is always pleased. He shows great personal atte More

by coolguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jan 30, 2018 -

Woodfield Lexus responded

Thanks for being our loyal customer and for sharing your thoughts!

January 14, 2018

Super service rep Tonya Had my car in for routine service at 120,000+ miles. I have dealt with Tonya for several years now and always get great personal attention. She is More

by Marguerite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Jan 15, 2018 -

Woodfield Lexus responded

Thanks for being our loyal customer, Marguerite!

January 13, 2018

Tonya is my service rep and she is great. Service department is great. However, my experience with Marty Whitney was very bad. Marty did not tell me truth about the lease on my ES 350. More

by Jeffrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Plutz
Jan 15, 2018 -

Woodfield Lexus responded

We apologize for your experience with Marty and hope we have cleared things up and we are pleased your experience otherwise has gone well. If you have any further questions, please contact me. Sincerely, JoAnn Joern, Customer Relations Manager 847 519 3771 or jjoern@resnickautogroup.com.

January 08, 2018

50,000 mile service I was helped immediately and my vehicle was serviced in less than an hour. No issues. Thanks for all you do for me and my wife. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thermen
Jan 09, 2018 -

Woodfield Lexus responded

Thanks for sharing, Larry!

January 03, 2018

Recall service They had my car a long time, but excuses were understandable. Nice work though, and very friendly. I did get a loaner and there was no charge. More

by carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garson Bulege
Jan 05, 2018 -

Woodfield Lexus responded

Thanks for servicing with us and sharing your experience, Carol!

January 01, 2018

New tires Worked with Gerson Buleje, Service Consultant. Could not have asked for better service. He was most helpful with everything I needed tires and all! More

by Judy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerson Buleje
Jan 02, 2018 -

Woodfield Lexus responded

We are pleased your service went so well, Judy. Thanks for sharing!

December 23, 2017

Great service! Service was fast. All Lexus associates were polite and professional. Car was returned clean and ready to go with a detailed explanation of the service More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giacomo Spinnato
Dec 27, 2017 -

Woodfield Lexus responded

Thanks for sharing your experience, Bruce!

December 21, 2017

Excellent Customer Care Starting with several calls from your representative, it Was a smooth process until the recalled air bag repair was done on my car. Service safety Ch More

by Woodrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
December 21, 2017

Excellent service As always, professional greeters, service writets and all staff. I love Tonya with her great personality and how she goes beyond what Is required o More

by Shirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
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