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545 Reviews of Woodfield Lexus - Service Center
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March 19, 2018
Really great! Service time was exactly what our rep Helen said it would be. As we waited we enjoyed a cup of coffee and a muffin. Helen spent a little time with me Service time was exactly what our rep Helen said it would be. As we waited we enjoyed a cup of coffee and a muffin. Helen spent a little time with me to set up my cell phone in the car, she was very helpful and so nice! More
by Cblydon6
Employees Worked With
Helen
March 07, 2018
Excellent, very happy and satisfied. I am always satisfied with my experience with this dealership. I am always coming back 😊😊 working with Tonya is always pleasant experience. I have a I am always satisfied with my experience with this dealership. I am always coming back 😊😊 working with Tonya is always pleasant experience. I have a wonderful experience for last 14 years dealing with people in sale and service, thanks More
by Julie52
Employees Worked With
Tonya Plutz
March 03, 2018
First time to this dealership Very professional staff and nice waiting area. I was surprised by the detailed full service email I got afterwards spelling out everything they checke Very professional staff and nice waiting area. I was surprised by the detailed full service email I got afterwards spelling out everything they checked. Loved pulling out in a clean car too. More
by Dena
Employees Worked With
Tonya Plutz
March 03, 2018
GREAT SERVICE & STAFF EVERYONE ENCOUNTERED/DEALT WITH IS PROFESSIONAL, FRIENDLY & HELPFUL(as always). I FEEL I COULDN'T HAVE BEEN TREATED BETTER! They really care about EVERYONE ENCOUNTERED/DEALT WITH IS PROFESSIONAL, FRIENDLY & HELPFUL(as always). I FEEL I COULDN'T HAVE BEEN TREATED BETTER! They really care about their customers. More
by SHIRLEY S
Employees Worked With
Helen (porter/greeter/service); JoAnn(reception/etc), Mandeep Mangat
February 19, 2018
Replace airbag Polite, courteous service from the time I pulled in to when I left. I also asked for and received a loaner car which I greatly appreciated. Polite, courteous service from the time I pulled in to when I left. I also asked for and received a loaner car which I greatly appreciated. More
by Barbara Schmidt
Employees Worked With
Mandeep Mangat
February 19, 2018
6 month checkup Always treated respectfully. This is my second car from Woodfield Lexus. I can't imagine buying a car anywhere else. Great car, great service, grea Always treated respectfully. This is my second car from Woodfield Lexus. I can't imagine buying a car anywhere else. Great car, great service, great experience. More
by llewand
Employees Worked With
George Tomasso
February 17, 2018
Excellent..Rich is wonderful Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing More
by Lexusdealer
Employees Worked With
February 15, 2018
Routine visit Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed report provided about the car’s status. Every visit is the same —- excellent! More
by Liz
Employees Worked With
Mete Oner
February 12, 2018
Aim to please The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns wer The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns were resolved. More
by Larry Dixon
Employees Worked With
Helen
February 09, 2018
Outstanding follow through on car maintenance - end to end I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within 30 sec got confirmation. Arrived at the dealership and was greeted by mgr and said it would be 1 hour to complete. Talked to my Salesman, and within an hour got my car back, cleaned and everything updated and check out. Excellent service process, unlike my former auto dealer (Audi of Hoffman Estate) who told me 3 hours for breaks and alignment. I came back to Audi service 5 hours later only, then said it would be an additional 2 hours. Lexus dealership does a much better job taking care of the car and the owners of the vehicles. Attention to detail and communications on what is going on is second to none at Woodfield Lexus. More
by Tjhughes73
