Woodfield Lexus - Service Center

Very friendly and professional service. We needed new tires for our Lexus. Tonya was very courteous. The service was excellent and done in a timely manner. And we even got a car wash! We needed new tires for our Lexus. Tonya was very courteous. The service was excellent and done in a timely manner. And we even got a car wash! More

Excellent guest service The service department at Woodfield Lexus from my experience has been excellent, from the moment I pull in for my service appointment, they are very f The service department at Woodfield Lexus from my experience has been excellent, from the moment I pull in for my service appointment, they are very friendly. My service advisor, Tony Lopez is a genuinely nice guy and absolutely wonderful to deal with. I have brought my 2014 LS 460 Fsport there several times for service and the prices have been reasonable for the type of vehicle I own. From this point on, I will only deal with Tony for my service needs because of the superb guest service he has with his customers!! Everyone I have dealt with there have been pretty nice thus far. More

120000 mile service. Work was accomplished in a professional manner. Tonya responded well to my needs and concerns. my Loaner was great. Parts review was from previous vis Work was accomplished in a professional manner. Tonya responded well to my needs and concerns. my Loaner was great. Parts review was from previous visit. More

Recall - Appointment made - appointment kept! Bob Schmerler was polite, helpful and considerate! Victor in the Service Department even went back to office to get me a copy of the NX 2019! Bob Schmerler was polite, helpful and considerate! Victor in the Service Department even went back to office to get me a copy of the NX 2019! More

Services Went in for a same day service appointment 12 days later, the car was ready Poor follow up from Vick The car was ready on a Saturday, but I didn Went in for a same day service appointment 12 days later, the car was ready Poor follow up from Vick The car was ready on a Saturday, but I didn’t get a call until Wednesday saying that it was ready More

Excellent Customer Service! I have been a customer of Woodfield Lexus for two years. Their customer service exceeds my expectations every time every way. Special thanks to Ton I have been a customer of Woodfield Lexus for two years. Their customer service exceeds my expectations every time every way. Special thanks to Tonya Plutz, she is the best customer service rep. anybody can ask for. She is very knowledgeable and professional. I am so happy with her service that I don't mind traveling 60 miles to get my service done on my LX460. Isaac Homa, great manager, very professional and I would definetly look for him next time I buy a Lexus. Thank you both for your excellent service! More

Great service Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. He called me with an update on the status of my service. Could not ask for more. Wood field Lexus provides a very good door to door experience. More

nice dealership great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. More

Excellent, as always Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received More

Always awesome Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people w Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people work at this location. More