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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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February 27, 2019

Mandeep is such a great asset to Woodfield Lexus. . I brought my car in for a 1 hour service and ended up with loaner @ 2 weeks. Mandeep kept me updated throughout the process and would not let the car More

by lexusls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Feb 28, 2019 -

Woodfield Lexus responded

We are happy to hear Mandeep took such good care of you. Thanks for being our loyal customer and we look forward to assisting you with your auto needs for many years to come!

February 19, 2019

Excellent Service! Air bag recall service was scheduled by Rich and a loaner, NX was provided as requested. Rich provided an excellent service and very pleasant to wor More

by LEXUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Woodfield Lexus responded

We are happy to hear you enjoyed the loaner NX. When you are ready, we are here to help! Thanks for sharing!

February 10, 2019

service Rich is my go to service tech coordinator- always provides exceptional service and the reason I keep coming back- he’s a difference maker! 5 star! More

by Go bucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Woodfield Lexus responded

Great to hear Rich is taking care of your auto needs. Thanks for being our customer and for sharing!

January 19, 2019

Service with a smile First, thank you now opening at 8am for service. Helen assisted me and was absolutely amazing, she know how to make customers feel truly welcomed. More

by Lou77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2019 -

Woodfield Lexus responded

Thank you for your kind words, Lou! We are thrilled to have you as our customer!

January 12, 2019

Best Service I have been a customer of Woodfield Lexus since 2007. Biggest reason is the service I have always received. They are honest and have fair prices, plu More

by Happylexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz, Mandeep Mangat
Jan 14, 2019 -

Woodfield Lexus responded

We are so happy to have you as our long time loyal customer! Thank you very much for sharing your thoughts!

January 08, 2019

Service Very expensive, not satisfied with excuse that you use dealer parts, never paid this much for a brake job, and never will again. Very disappointed. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tonya Plutz
Jan 08, 2019 -

Woodfield Lexus responded

We apologize for your visit not going as you expected. Our pricing is in line with area Lexus certified service centers and assure you our quality of work is in line with the pricing. We do hope to have the opportunity to work with you again.

January 06, 2019

Woodfield Lexus I continue to be impressed with the excellent and professional repairs service for Woodfield Lexus. Ms. Tonya Plutz was knowledgeable and courteous. More

by EsamD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Jan 08, 2019 -

Woodfield Lexus responded

We are happy to have you as our long time loyal customer! Thanks for sharing!

January 01, 2019

EXCELLENT CUSTOMER SERVICE Two thumbs up for the service department . Whenever I have an issue, they are always extremely accommodating and efficient. I would highly recommend More

by carus jim 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Plutz
Jan 02, 2019 -

Woodfield Lexus responded

We are happy to hear Tonya takes such good care of you, Jim! Thanks for sharing!

December 30, 2018

Convenient & Professional Even though I waited until the last minute Mike was able to schedule a much-needed oil change for my LS 460. Helen handled the details and ordered a More

by Car Fox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Helen Heyza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Woodfield Lexus responded

Thanks for being our loyal customer and for sharing your experience!

December 30, 2018

I am always happy when I visit the Woodfield Lexus Ser Dept I am always happy when I visit the Woodfield Lexus Service Department. They are the reason I buy my last 3 cars there. Tonya and Bill have gone abov More

by franklebda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill the service technican, Tonya Plutz
Jan 02, 2019 -

Woodfield Lexus responded

We will continue to do our best in taking care of all your auto needs! Thanks for sharing!

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