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Woodfield Lexus - Service Center

Schaumburg, IL

4.9
545 Reviews

545 Reviews of Woodfield Lexus - Service Center

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May 18, 2019

The greatness dealership of the world Is the first time that I have been with this company and have a memorable day what a wonderful place to bring my cars for service. Thank you for makin More

by rodriguez02021972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Homa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Claudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Maristela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hermano hondureño Oscar de la renta 773-992-6426, Adelina Grama, Nick Garcia
May 20, 2019 -

Woodfield Lexus responded

We are so happy to hear you are thrilled with your new purchase, Candido! Thanks again for your purchase, for sharing your thoughts and we wish you many happy miles!

May 03, 2019

Convenient for Seniors It was extremely helpful for this senior citizen to have my vehicle picked up for serviceing. Service was prompt and courteous. I love my Lexus. More

by Senior,123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
May 03, 2019 -

Woodfield Lexus responded

We are happy to help! Thanks for sharing!

April 12, 2019

Excellent service Service was quick and courteous with no hassles. Fixed my brakes and changed my oil at a reasonable price while I waited. Will continue to get all my More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Vale
Apr 12, 2019 -

Woodfield Lexus responded

We are thrilled to have you as our loyal customer, Ron!

April 11, 2019

Certified pre-owned auto routine maintenance Certified pre-own auto service - Love the fact they give me a reminder when service is due. Performed all services as promised when I bought it a yea More

by SUVLDY1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tino
Apr 12, 2019 -

Woodfield Lexus responded

Thanks for your thoughts on being our customer! We are thrilled to have you!

April 06, 2019

Another great visit Service did not take long. Had tires realigned, etc. Agent was fast and helpful. Only complaint is that the service guy did not clear the “service req More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tino
Apr 08, 2019 -

Woodfield Lexus responded

Hi Kelly, Please call and speak with your advisor. He can help you remove the service light. We apologize for this oversight and the inconvenience this is for you. Thanks for servicing with us and sharing!

April 04, 2019

Exceptional Service To remember customer's service history and to advice customers the most appropriate service needs with the least expanse in mind is really exceptional More

by kyc13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Crossman, Dave Thermen, Mandeep Mangat
Apr 05, 2019 -

Woodfield Lexus responded

Thank you for being our long time loyal customer and for sharing your thoughts on working with us! We will continue to do our best in assisting you with your auto needs.

March 31, 2019

Great Service , Rich was very helpful and knowledgeable, all needed service was performed in timely manner without any issues, I will use Woodfield Lexus as my prim More

by TK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Palicka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Woodfield Lexus responded

We are thrilled to have you as our customer! Thanks for sharing!

March 22, 2019

Timely , problems fixed Always great service. Will buy new car there when needed! 15 years with my car, great car and great service! Means a lot! Love having loaner car as we More

by Jim lackowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Garcia
March 01, 2019

Excellent Service Mandeep is fantastic and delivered above and beyond our expectations! He provided the upmost professionalism and superior customer service. We would More

by keasley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Mar 01, 2019 -

Woodfield Lexus responded

Thanks for being our customer and sharing your thoughts on working with us!

March 01, 2019

Things changed in this place, getting worse So many years they are really good as family own business, treat customers really good but now looks like things changed. They start to hire more new More

by kevin99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tino, Ed Vale
Mar 01, 2019 -

Woodfield Lexus responded

We apologize your recent visit did not go as expected. Yes, we have had to replace some of our staff, some have moved on to other positions and retirement Our goal to assure our customers have an excellent Lexus experience has not changed. They are still in training and assure you we will continue to work on the process with them. It is important to get your feedback so we can work on those points. We hope you understand and work with us through this transition as we appreciate you as our customer!

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