Woodfield Lexus - Service Center

Service Always work with Mandeep when car is being serviced. He scheduled service and directed me to Nick who would be working on the day I was there since h Always work with Mandeep when car is being serviced. He scheduled service and directed me to Nick who would be working on the day I was there since he would not be working. Mandeep is always helpful, friendly and knowledgeable. Nick was also great (helpful, friendly knowledgeable). I always have a good experience when I take my RX in for service. More

Oil Change and brake pads Jenny exemplifies what you would want in an employee. Over and above service. Got a yellow rub off my fender, provided a loaner without hesitation a Jenny exemplifies what you would want in an employee. Over and above service. Got a yellow rub off my fender, provided a loaner without hesitation and came out after I returned to make sure all was great. More

Service Everyone I encountered did an excellent job. I was given updates and told what exactly was being done. I have been going here since I purchased my 199 Everyone I encountered did an excellent job. I was given updates and told what exactly was being done. I have been going here since I purchased my 1998 Lexus- dealership was then located in Hoffman Estates. I kept that Lexus until 2016.. More

Tirees and an oil change Tonya, as always, was exceptionally helpful and straightforward. She new the process and product and explained everything to me in advance over the p Tonya, as always, was exceptionally helpful and straightforward. She new the process and product and explained everything to me in advance over the phone. Please give her a raise as it is well deserved! Paul Donato More

Maintenance service They have done the job and have my car wash in an hour !And they keep in touch with me for the process,good job! They have done the job and have my car wash in an hour !And they keep in touch with me for the process,good job! More

woodfield service Toni was absolutely wonderful in researching every question I had on both my cars and keeping me informed about the progress of my service repairs. I Toni was absolutely wonderful in researching every question I had on both my cars and keeping me informed about the progress of my service repairs. I couldn’t be more satisfied! More

Customer service was outstanding. This was my first visit to Woodfield Lexus. I took my vehicle in for repair and was promptly contacted by a customer service liaison who walked me th This was my first visit to Woodfield Lexus. I took my vehicle in for repair and was promptly contacted by a customer service liaison who walked me through the repairs that were recommended and what the cost would be. Our phone conversation was followed up with an email confirming the information. The repairs were completed promptly; however, when I went to pick up the car the reassembly of the interior was inadvertantly not complete. I was given a loaner vehicle and when I came back the next day my car was complete and not only washed but the interior detailed. Although there was a small glitch, I was very satisfied with my experience. My service liason Tonya made sure that the dealership more than made up for any inconvenience to me and the interior detailing and complimentary keychain were greatly appreciated. I like having the individualized service of a single point of contact to keep me informed as to status and felt like my happiness and convenience really mattered. I will definitely use Woodfield Lexus again for any automotive needs. More

Dropped in and was serviced quickly I was pleasantly surprised that I could get my car serviced right away. Great staff. I'm sorry to say I don't remember the names of the staff but eve I was pleasantly surprised that I could get my car serviced right away. Great staff. I'm sorry to say I don't remember the names of the staff but everyone was great. More

Nothing short of AMAZING!!! I probably will never go back to another Make car. My Lexus E350 has been my best car..hands down. What makes this even a better car is the Lexus De I probably will never go back to another Make car. My Lexus E350 has been my best car..hands down. What makes this even a better car is the Lexus Dealership. Eric ..Vince..go above and beyond what I ever anticipated at the Schaumburg dealership...my warranty is more than I expected...and I will always own a Lexus! More

Avoid this dealership Service department has absolutely gone down hill. Ive always considered Woodfield Lexus having a brilliant Service Department but today was very upset Service department has absolutely gone down hill. Ive always considered Woodfield Lexus having a brilliant Service Department but today was very upsetting. Brought my NX in to service to have them look at my noisy sunroof when tilted up and a couple other rattles in the cabin. After 3+ hours of waiting and exhausted my whole morning, Tony (advisor) took me to the garage to have Jose (technician) show me the sunroof. Jose said he cleaned and lubed the rails and wiped down the seal. Stated everything appears to be operating normally. I asked if the noise is fixed and they couldn’t answer me. Coming from an engineering background, I explained to Jose his repair would not fix the issue. He then told me he has been here for a long time and knows what he is doing. He didn’t want to hear my side. Tony advised that Jose will test drive the car afterwards to see if the noise has gone (don’t believe he did). After additional wait time, Tony advised me the car is ready. They said come back if the noise returns. I reluctantly accepted. Left the dealer lot and returned immediately. Advised Tony that the noise is still there and has not improved at all. He then tells me there is nothing they can do and everything is working properly. At that moment, I though to myself.. why would he bother telling me to come back if his answer would be “that’s the way it is.” Right.. because they don’t care. I told him I was here to have them fix the noise and telling me it’s working properly doesn’t fix the problem. The noise shouldn’t be there regardless. I asked if noises are normal and he couldn’t answer me. What I learned today is, its really a hit or miss with Woodfield Lexus. Their advisers go off what the technicians say even if they are blatantly wrong. There technicians are a poor example of experienced mechanics. If you want to be taken seriously and want premium service for you premium product, go elsewhere. There are plenty of Lexus dealers in your area. Never again will I let Woodfield Lexus waste more of my precious time. I suggest you do the same. More