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541 Reviews of Woodfield Lexus - Service Center
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August 13, 2021
I am very sad to write this review. My family has been loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, loyal customers of this dealership for many years. However, the recent treatment of my elderly parents has really left a negative feeling. Briefly, my parents were in an accident a couple of years ago. They brought the car to Woodfield Lexus for repairs. When repairing the vehicle, service accidentally put a pin size hole in the tubing that led to the transmission. Fast forward to March of 2021, my 78 year old mother was driving on the expressway when the transmission died. The car is brought back to Lexus repair. They discover the pin-size hole and say they must have placed it there during the original repair. However, because it went undetected the hole led to a leak which caused the transmission to die. This occurred even tough my parents brought the car to Woodfield Lexus for all routine maintenance., However, the new transmission was set to cost $7,000 dollars. This is the terrible part. Even though Lexus admitted to causing the problem, they refused to cover any of the cost. My parents wrote letters to the GM of Woodfield Lexus with no response. My parents are 78 and on a fixed income. To me this is outrageous. I would never recommend this dealership to anybody. This is not how a dealership should act towards customers. I also wrote to the General Manager, Mr. Bouza, and never received a response. More
by Mmp
Employees Worked With
July 16, 2021
The people in Service were extremely helpful in getting me in at the last minute to repair my car and providing a loaner when it took longer than anticipated to repair. Victor and Helen took very good car me in at the last minute to repair my car and providing a loaner when it took longer than anticipated to repair. Victor and Helen took very good care of me, and I truly appreciate the fine service I received. More
by alf
July 15, 2021
The people at Woodfield Lexus are the best. Great customer service and professionalism. I will only go to Woodfield Lexus for all my car needs. customer service and professionalism. I will only go to Woodfield Lexus for all my car needs. More
by Awenz
Employees Worked With
July 15, 2021
Excellent service from beginning to end. Only problem I have , is having to get an estimate for my dash which should be taken care of because of the circumstances of the situation. have , is having to get an estimate for my dash which should be taken care of because of the circumstances of the situation. More
by Concreteman7
July 09, 2021
Excellent O/ALL service. The staff is very knowledgeable and friendly. I have had my Lexus serviced here since I purchased. I have always had a positive experience with Lexus of Woodfield. and friendly. I have had my Lexus serviced here since I purchased. I have always had a positive experience with Lexus of Woodfield. More
by Bella2017
July 09, 2021
Service was outstanding. Tammie was professional, extremely helpful, and very concerned that my service experience was as it should be. She went above and beyond - including having my rubber floor m extremely helpful, and very concerned that my service experience was as it should be. She went above and beyond - including having my rubber floor mats washed!!! Tammie is the BEST! More
by LFMcKenna
Employees Worked With
July 07, 2021
Courtepus, honest, punctual. Exceptional service. My car looks stunning, too bad it rained after Lexus washed it. looks stunning, too bad it rained after Lexus washed it. More
by jdolito
Employees Worked With
July 01, 2021
I had Manideep for my service rep who checked me in for service. He was wonderful and checked for coupons to help decrease my costs. He went above and beyond! This is the kind of service I expect by alw service. He was wonderful and checked for coupons to help decrease my costs. He went above and beyond! This is the kind of service I expect by always buying a Lexus automobile! More
by Jaci6820
Employees Worked With
Mandeep Mangat
June 19, 2021
Excellent service all around. Tammie, a service agent at Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more. Woodfield Lexus, was very helpful and friendly. She explained what was needed and the cost associated with the work. Couldn’t ask for anything more. More
by Kelly
Employees Worked With
