Woodfield Lexus

1st service on new vehicle I was greeted right away and had the service done in a very responsive time. the service coordinator came out to tell me my rx was great and all servi I was greeted right away and had the service done in a very responsive time. the service coordinator came out to tell me my rx was great and all service was done and rx was washed. More

I love this dealership! 25,000 service was done satisfactorily and promptly. Tonya said I could wait and I had the complimentary breakfast which was very nice. Dealership is 25,000 service was done satisfactorily and promptly. Tonya said I could wait and I had the complimentary breakfast which was very nice. Dealership is exceptionally clean. Maintenance is a high priority in eating area and washroom. More

Woodfield Lexus Service Representative, Giacomo Spinnato. Giacomo Spinnato of Woodfield Lexus in Schaumburg, IL did an excellent job for us. He handled our service appointment in a very professional and fri Giacomo Spinnato of Woodfield Lexus in Schaumburg, IL did an excellent job for us. He handled our service appointment in a very professional and friendly way. Thanks to Giacomo and the service team at Woodfield Lexus!!! More

Leasing made easy! Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the proce Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the process of finding the vehicle that I wanted, completing the financing quickly and efficiently, and took extra care in showing me all the extra options that my vehicle had. More

Gas Cap Issue Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone w Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone which came out as problem with gas cap which we did replace but lights were still on . So we thought of going to these guys (Woodfield Lexus) and they said that they don't believe in outside diagnosis and will run their own for close to $150. Turned out the same code so we ended up getting another gas cap from lexus and they some how "switched the lights off" at their end. After one month the dashboard lights are back on again and we ran the free diagnosis and got the same code for gas cap issue. When i called Woodfield Lexus again, the service guy said "It does not matter, you have pay for diagnosis again even if it is the same issue!!!" So basically every month i have to buy a new gas cap from them and they will simple RESET the lights and give the vehicle back to us. Bunch of dishonest people who can take money out of customers pocket in every possible way. Received a reply back from Woodfield Lexus, went back there and the matter was taken care without any additional charges. Kudos to Ed and Matt for their amazing customer service. More

Follow up on a return payment 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like t 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like this. More

Annual car check up Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service r Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service rep. More

Excellent customer service! Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explain Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explaining what would be done, offered loaner car for convenience and advised all was complimentary. I've traded Lexus SUVs for new SUVs at this dealership for over 12 years. Service just keeps getting better! More

Easy Peasy David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with an update on my car and told me how long the service would take. He also followed up to let me know when my vehicle was ready. Also offered a loaner car if I needed which I did not but very nice to know if needed in the future. More

Unprofessional service all around! DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a bunch of stereotypical scum bags. Even at finance I was being rushed and laughed at while I was looking over the paper work. So disrespectful. Once you sign the paper work they want nothing to do with you! I HIGHLY advise to go ELSEWHERE. More