Woodfield Lexus

Excellent customer service! Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explain Consistently outstanding customer service! This was 10k maintenance service appointment. Service called me in advance to schedule appointment, explaining what would be done, offered loaner car for convenience and advised all was complimentary. I've traded Lexus SUVs for new SUVs at this dealership for over 12 years. Service just keeps getting better! More

Follow up on a return payment 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like t 3 weeks and still waiting for my money from a protection plan for my tire. Worked with this dealership for 12 years and never had an experience like this. More

Easy Peasy David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with David made the whole experience easy. I came in for an oil change and was recommended a 30000 mile service which I agreed to. He called me back with an update on my car and told me how long the service would take. He also followed up to let me know when my vehicle was ready. Also offered a loaner car if I needed which I did not but very nice to know if needed in the future. More

Unprofessional service all around! DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a DO NOT GO TO THIS DEALERSHIP FOR A LEXUS OR ANY VEHICLE. Walking in, the building is very clean and they have beverages out for you but the sales is a bunch of stereotypical xxxx bags. Even at finance I was being rushed and laughed at while I was looking over the paper work. So disrespectful. Once you sign the paper work they want nothing to do with you! I HIGHLY advise to go ELSEWHERE. More

Lexus LS350 Service Mandeep did an excellent job keeping me up to date on the status of my repairs. I brought my car in because the malfunction light came on and off inte Mandeep did an excellent job keeping me up to date on the status of my repairs. I brought my car in because the malfunction light came on and off intermittently. The problem ended up being in the electrical which is difficult to diagnose. Since I have had the car back there have been no problems. Mandeep also provided a loaner car so I was not inconvenienced. Mandeep is one of the best service representatives I have come in contact with at any dealership. I would highly recommend Woodfield Lexus. More

Very professional team! My service coordinator, Matt, was very professional and delivered the car back to me in a timely matter. Waiting area is very clean and comfortable! My service coordinator, Matt, was very professional and delivered the car back to me in a timely matter. Waiting area is very clean and comfortable! More

Result of visit Friendly, courteous and knowledgeable. A great dealership for purchase or service. It was a pleasure to have Tonya as a service representative. We Friendly, courteous and knowledgeable. A great dealership for purchase or service. It was a pleasure to have Tonya as a service representative. We had been seeing Keith who has left the area and Tonya was a perfect replacement. Thank you Tonya for your service to us. More

Quality service, but a bit overpriced Somewhat pleased with 80K mile service. Air filter left on floor, glove compartment door detached, quoted $400 for hatch shocks (less than $100 on Am Somewhat pleased with 80K mile service. Air filter left on floor, glove compartment door detached, quoted $400 for hatch shocks (less than $100 on Amazon). More

Happy with results I brought my '93 SC300 in to be serviced for an intermittent electrical issue. I realized from the outset that I would need to be patient, as the mec I brought my '93 SC300 in to be serviced for an intermittent electrical issue. I realized from the outset that I would need to be patient, as the mechanic (Paul?) would need the issue to be repeated so as to properly diagnose the cause, and appropriately resolve it. While this took over a week, I felt that the labor I was charged was fair. Due to the age of the car, I had previously tried to get this issue taken care of through a local repair shop that has a lower hourly labor rate. However, in hindsight, I would have saved money, and time, if I had taken it to Lexus from the start. Also, I appreciated Mandeep (service) as he did his best to keep me informed throughout the repair/service process. Thank you, Tim Poferl More