Woodfield Lexus

My review and comments This company cares most sincerely to make their customers happy, trust them and build a bond. Most important, they are not sleazy sales people. The This company cares most sincerely to make their customers happy, trust them and build a bond. Most important, they are not sleazy sales people. They are professional. This is real good. They keep their word when you take your car for a service. athey said one hour, it was ready in 55 minutes. Really nice waiting environment. Coffee, bunch of other drinks, muffins and cookies. They all cost money. Yet they are not a cheap and penny pinching company. You really like that. Negative side: TV too loud, one TV for 10+ people with different cultures, backgrounds etc. TV does not have to be large. Give everyone 7" tablet where they enjoy all kinds of movies, games etc. Eliminate the noise in the waiting area for people to do their work, study, analyze etc. Also offer today's interesting publications, such as travel, archaeology, cars, consumer guide, what is coming down the road for technology. Do not be protective not to have publications shown your competition. Keep improving. Add more parking space for your customers. There are few comes to my mind. More

Very satisfied with your service! I was able to come in without a prior appointment, and was out within an hour! I needed a new car battery. So it was changed and everything is running I was able to come in without a prior appointment, and was out within an hour! I needed a new car battery. So it was changed and everything is running fine! More

Tire rotation I have my car for inspection and tire rotation,they are fast and great service,this can save me a lot of time,great job! I have my car for inspection and tire rotation,they are fast and great service,this can save me a lot of time,great job! More

Easiest Car Buying Experience Ever! I had a really good experience at this dealership from the moment I stepped out of my old car to the moment I sat in my new one. The salesman was extr I had a really good experience at this dealership from the moment I stepped out of my old car to the moment I sat in my new one. The salesman was extremely helpful and understanding. With the help of the general manager and the finance manager, I got the deal I was looking for without all the games and headaches of car buying. I am extremely happy with my purchase and I will definitely go straight to Woodfield Lexus for my next purchase in the future. More

Purchase of New Lexus RX350 We have purchased from this dealer before and worked with Mark Demma, Sales person both times. He is very helpful, professional and down to earth. H We have purchased from this dealer before and worked with Mark Demma, Sales person both times. He is very helpful, professional and down to earth. He made our experience one of the best car buying experiences. After we got the car, Derek showed us everything about how to operate and utilize the options in and outside of the car. He was so very knowledgeable and had an amazing personality. Yasmine in the Finance dept was extremely helpful too and a very sweet personality. Great teamwork! We will buy from this dealership again. More

Airbag recall service I received a phone call informing me about an airbag recall on my vehicle from this dealership and was told the parts are available and if we would li I received a phone call informing me about an airbag recall on my vehicle from this dealership and was told the parts are available and if we would like to schedule. Relayed that I could be there in 20min. The service had setup everything and ready with a loaner and completed work the same day within a few hours. Very pleased 😀 More

Poor dealer to work with! I was met by Fred Ahmadi and found him to be very rude, after 30 minutes or so he told me "I have to make money". So I left and purchased a new LS 46 I was met by Fred Ahmadi and found him to be very rude, after 30 minutes or so he told me "I have to make money". So I left and purchased a new LS 460 at Bredemann Lexus in Glenview. I would NEVER recommend Woodfield Lexus. More

Returning customer............. Was disappointed in 'delivery process' when I picked up my NEW vehicle. There were too many 'evasive' responses to my questions. The tech advisor Was disappointed in 'delivery process' when I picked up my NEW vehicle. There were too many 'evasive' responses to my questions. The tech advisor hurried through the explanation of all the technology advances on my new car. I wanted the 'Ultimate Protection' option, but after taking delivery, I discovered many flaws in the application, which resulted in my having to bring car back to dealer the next day. I did get a loner, but had to return to dealer to pick up car ( with 126 miles on odometer) and no one even apologized for my inconvenience. Most recent service visit resulted in my leaving service and later discovering grease (or oil) footprints on the drivers side carpeting. Again I had to return to dealer to get problem resolved. ( Tonya was very accommodating and apologetic.) I actually paid a few hundred dollars more for my car than an nearby Lexus dealership, but always felt comfortable dealing with Fred and the service department. I am hoping I did not make a bad judgment call this time. More

Exceptional Service, Highly Skilled & Personable Staff Woodfield Lexus is a top notch car dealership. You get first class services the minute you walk through the amazing large glass doors and enter the Woodfield Lexus is a top notch car dealership. You get first class services the minute you walk through the amazing large glass doors and enter the beautiful showroom floor. You are treated like one of their family members and feel at ease as you shop for that special automobile. We were looking for that special car for our daughter. A vehicle we knew would be dependable and offered options that ensured high safety standards. We found an older Toyota Camry which we believed to be a needle in the haystack. We knew it had been cherished by the previous owner who traded it in for their dream car, a Lexus. Even though the purchase we made that day was not huge, our Sales Consultant, Mark Demma, made us feel special. We saw the car on the spur of the moment and we lived over an hour away so we wanted to make sure it would be worth the trip. Mark sent us pictures and was very detailed in his explanation of what condition the car was in. We drove to Schaumberg and the car was exactly how he explained it & we loved it right away. My husband & I dread having multiple people approach us & the high pressure sales environment. This was a great experience because Mark allowed us the time to drive the Camry and the freedom to discuss our decision without feeling any pressure at all. He was one of the best Sales Consultants I have had in a while. The sales transaction was quick and painless. The finance manager, Caryn Szoldatits, was knowledgeable, available to answer any questions and was very personable. On our return visit to pick up the car & finalize the paperwork, everything was ready to go for us which was great since we wanted to get back on the road for our trip back home. We forgot the registration and she took the time to go on the internet and print us out one which saved us time. When we picked up the car, our daughter came with us. It looked so nice cleaned up sitting in the lot, that we had to take a double look to make sure it was the Camry we purchased. The inside looked & smelled really good too. We received a follow-up call and a personalized card in the mail. I would highly recommend that anyone far or near looking for that special car and a highly skilled and personable staff to check out the automobiles at Woodfield Lexus. It was truly a memorable experience. We will be recommending them to both family and friends. More