Woodfield Lexus

Great Experience, Great Service and Easy at Woodfield Lexus Mark Demma easily converted me from lifelong Honda/Acura to Lexus based on his knowledge, low pressure approach to explaining the Lexus models, option Mark Demma easily converted me from lifelong Honda/Acura to Lexus based on his knowledge, low pressure approach to explaining the Lexus models, options and frankly, the great service. Thank you Mark and thank you Woodfield Lexus for finding my dream car and making it an enjoyable experience. More

Excellent service I purchased my very first Lexus at Lexus of Woodfield and had an excellent experience! I have been very pleased. I later worked with Eric Dezdha in I purchased my very first Lexus at Lexus of Woodfield and had an excellent experience! I have been very pleased. I later worked with Eric Dezdha in the service department as there was a chip in the windshield of my new car. Eric was exceptional! Very knowledgeable and very accommodating! He answered all my questions thoroughly (and then some) and handled all my concerns quickly and efficiently. Eric is an exceptional employee!...you don't find customer service as good as that nowadays! Definitely hold on to him! More

Seales review Dean Rosen was great I would only use him Quick to the point covered all questions......Sales Dan was excellent and real Professional Kenny Edelson Dean Rosen was great I would only use him Quick to the point covered all questions......Sales Dan was excellent and real Professional Kenny Edelson More

1st service on new vehicle I was greeted right away and had the service done in a very responsive time. the service coordinator came out to tell me my rx was great and all servi I was greeted right away and had the service done in a very responsive time. the service coordinator came out to tell me my rx was great and all service was done and rx was washed. More

Woodfield Lexus Service Representative, Giacomo Spinnato. Giacomo Spinnato of Woodfield Lexus in Schaumburg, IL did an excellent job for us. He handled our service appointment in a very professional and fri Giacomo Spinnato of Woodfield Lexus in Schaumburg, IL did an excellent job for us. He handled our service appointment in a very professional and friendly way. Thanks to Giacomo and the service team at Woodfield Lexus!!! More

I love this dealership! 25,000 service was done satisfactorily and promptly. Tonya said I could wait and I had the complimentary breakfast which was very nice. Dealership is 25,000 service was done satisfactorily and promptly. Tonya said I could wait and I had the complimentary breakfast which was very nice. Dealership is exceptionally clean. Maintenance is a high priority in eating area and washroom. More

Leasing made easy! Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the proce Fred, Yasmine, Greg, and Dave were all VERY attentive and eager to provide me with the best service during my visit. They guided me through the process of finding the vehicle that I wanted, completing the financing quickly and efficiently, and took extra care in showing me all the extra options that my vehicle had. More

Gas Cap Issue Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone w Last week of December 2016 I came in for diagnosis as the check engine lights and trac lights were on. First we ran the free diagnosis from Autozone which came out as problem with gas cap which we did replace but lights were still on . So we thought of going to these guys (Woodfield Lexus) and they said that they don't believe in outside diagnosis and will run their own for close to $150. Turned out the same code so we ended up getting another gas cap from lexus and they some how "switched the lights off" at their end. After one month the dashboard lights are back on again and we ran the free diagnosis and got the same code for gas cap issue. When i called Woodfield Lexus again, the service guy said "It does not matter, you have pay for diagnosis again even if it is the same issue!!!" So basically every month i have to buy a new gas cap from them and they will simple RESET the lights and give the vehicle back to us. Bunch of dishonest people who can take money out of customers pocket in every possible way. Received a reply back from Woodfield Lexus, went back there and the matter was taken care without any additional charges. Kudos to Ed and Matt for their amazing customer service. More

Annual car check up Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service r Matt was my service rep. He was very accomadating and showed great interest in my cars problems. Would definitely go back and have him as my service rep. More