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Woodfield Lexus
Schaumburg, IL
1,395 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,395 reviews
June 26, 2017
Car Detailing Great customer care and excellent atteniont to the needs of the client. A fantastic job by the dent wizard expert restorning the look of the car and Great customer care and excellent atteniont to the needs of the client. A fantastic job by the dent wizard expert restorning the look of the car and the detailing on the car was outstanding. More
by Aperez66
Employees Worked With
Tonya Plutz
June 19, 2017
Mrs. Tonya Plutz-Winkelman and her team To whom it may concern, Mrs. Tonya Plutz-Winkelman and her team did a ten star job for me and my family. Mrs. Tonya Plutz-Winkelman and her team we To whom it may concern, Mrs. Tonya Plutz-Winkelman and her team did a ten star job for me and my family. Mrs. Tonya Plutz-Winkelman and her team went above and beyond to look after my service needs. It is hard to find employees like Mrs. Tonya Plutz-Winkelman and her team. Whoever the manager is that Mrs. Tonya Plutz-Winkelman reports to needs hears these comments and increase their income to keep these valuable employees working for Woodfield Lexus. Best regards, Walter Chmura More
by Maximus
Employees Worked With
Tonya Plutz
June 16, 2017
Used car experience I was pleasantly surprised when the vehicle I found on line was available and an appointment was made and followed up and confirmed by the dealership. I was pleasantly surprised when the vehicle I found on line was available and an appointment was made and followed up and confirmed by the dealership. The sales person, Rebecca Richardson, was helpful, didn't pressure me, and was very personable and wanted to make the experience as easy and painless as possible. More
by mijohnso1
Employees Worked With
June 15, 2017
Oil change and airbag replacement Awesome job as usual no waiting and great customer service. This Lexus dealership really strives to take care of every client and they honestly care Awesome job as usual no waiting and great customer service. This Lexus dealership really strives to take care of every client and they honestly care about their customers. More
by smoore41
Employees Worked With
June 13, 2017
WORST EXPERIENCE EVER!!!!! This place is a rip off! I brought my GX in for the parking emergency brake to get repaired along with a very very expensive AC system repair. First t This place is a rip off! I brought my GX in for the parking emergency brake to get repaired along with a very very expensive AC system repair. First the e brake repair order says it functioning as designed, NOPE! the tech wrote that he inspected the rear brakes then took off the rear rotors to find the springs on wrong! Anyone who knows about this brake system knows the springs are color coded and to put them on wrong would take a rocket scientist! The spec is for the e brake to hold up to 200 rpm, well my handle doesnt work and even holding it up manually the brake doesnt hold at all!BUT it works as designed-WHAT A JOKE! My ac was making a loud noise when it was turned on, the tech guessed and wrote-REPLACE COMPRESSOR? With a ?? and all, the service writer told me that! So after the winter I went to use the air, guess what?!?! Loud noise and ac not blowing cold! I have had issues with the dealer since day 1. They replaced my dash, BROKE my cup holder and put it in a bag and placed it in my glove box! There were broken clips and parts left in it on the floor. They dropped a clip down where my dvd player doors are, I took a scope, yes I am in the industry, and saw the yellow plastic in the way. Of course when I picked it up the service advisor gave me attitude and showed me a plastic bag of what else might of been down there, of course there was no clip! The "service manager" who isnt 1 at all, actually told me they dont want me to come there anymore! THEN because I posted negative reviews ACTUALLY CALLED THE POLICE ON ME!!!!! I am dealing with corporate, then the states attorney and then the BBB I am going to take them to arbitration! DONT BRING YOUR VEHICLE HERE!!!! More
by 1.B.A.M.F
Employees Worked With
Ed Vale, Tonya Plutz, Josh Resnick
June 09, 2017
Great Service as always Believe it or not, we are from Iowa but have a lot of our service performed at Woodfield Lexus. We showed up without an appointment and with a nail in Believe it or not, we are from Iowa but have a lot of our service performed at Woodfield Lexus. We showed up without an appointment and with a nail in one of our front tires. The service department assessed the situation, told us what they would do to fix the issue and we were out of there in less than 50 minutes. Great place to have work done and a great place to buy a car from. They honestly care about their customers. More
by Thomas R BEATTY
Employees Worked With
Sean Horvath
May 25, 2017
Low pressure and accomodating Mark Demma is knowledgeable, patient and thorough. This Lexus dealership really strives to take care of every client. No high pressure approach. To Mark Demma is knowledgeable, patient and thorough. This Lexus dealership really strives to take care of every client. No high pressure approach. Tonya in service is fantastic too. More
by sailingvet
Employees Worked With
May 23, 2017
Great Experience After a horrible experience at Arlington Lexus where no one would rerun my calls after asking to pull my credit- which they did- I took my business to After a horrible experience at Arlington Lexus where no one would rerun my calls after asking to pull my credit- which they did- I took my business to Woodfield Lexus. I made contact with Mark and bought a car 24 hours later. Mark was knowledgeable, personable and without the salesman like behavior that I am use to and do not enjoy. No back and forth. Great experience. His team including finance and technology was also great. Thanks! More
by Jeff Bondora
May 22, 2017
RX 350 He was a very nice and helpful to buying a car. Also, he gives me a right choice and i could save some of time. .. Thank you! He was a very nice and helpful to buying a car. Also, he gives me a right choice and i could save some of time. .. Thank you! More
by 0607
Employees Worked With
May 20, 2017
95K service Brought 2010 RX350 for service appointment. Service Rep Eric Dezdha got me in-processed and out in requested loaner quickly and efficiently. Eric ca Brought 2010 RX350 for service appointment. Service Rep Eric Dezdha got me in-processed and out in requested loaner quickly and efficiently. Eric called twice - once to advise that pre-service inspection identified no significant issues, but noted that serpentine belt was showing wear and left rear shock was leaking. I authorized service for those items. Second call was to let me know my car was ready about an hour of my requested delivery time. Picked up the car and it was cleaned up and sparkiling for me. More
by sheldon
Employees Worked With
Eric Dezdha
