Woodfield Lexus

Airbag recall service I received a phone call informing me about an airbag recall on my vehicle from this dealership and was told the parts are available and if we would li I received a phone call informing me about an airbag recall on my vehicle from this dealership and was told the parts are available and if we would like to schedule. Relayed that I could be there in 20min. The service had setup everything and ready with a loaner and completed work the same day within a few hours. Very pleased 😀 More

Poor dealer to work with! I was met by Fred Ahmadi and found him to be very rude, after 30 minutes or so he told me "I have to make money". So I left and purchased a new LS 46 I was met by Fred Ahmadi and found him to be very rude, after 30 minutes or so he told me "I have to make money". So I left and purchased a new LS 460 at Bredemann Lexus in Glenview. I would NEVER recommend Woodfield Lexus. More

Returning customer............. Was disappointed in 'delivery process' when I picked up my NEW vehicle. There were too many 'evasive' responses to my questions. The tech advisor Was disappointed in 'delivery process' when I picked up my NEW vehicle. There were too many 'evasive' responses to my questions. The tech advisor hurried through the explanation of all the technology advances on my new car. I wanted the 'Ultimate Protection' option, but after taking delivery, I discovered many flaws in the application, which resulted in my having to bring car back to dealer the next day. I did get a loner, but had to return to dealer to pick up car ( with 126 miles on odometer) and no one even apologized for my inconvenience. Most recent service visit resulted in my leaving service and later discovering grease (or oil) footprints on the drivers side carpeting. Again I had to return to dealer to get problem resolved. ( Tonya was very accommodating and apologetic.) I actually paid a few hundred dollars more for my car than an nearby Lexus dealership, but always felt comfortable dealing with Fred and the service department. I am hoping I did not make a bad judgment call this time. More

Exceptional Service, Highly Skilled & Personable Staff Woodfield Lexus is a top notch car dealership. You get first class services the minute you walk through the amazing large glass doors and enter the Woodfield Lexus is a top notch car dealership. You get first class services the minute you walk through the amazing large glass doors and enter the beautiful showroom floor. You are treated like one of their family members and feel at ease as you shop for that special automobile. We were looking for that special car for our daughter. A vehicle we knew would be dependable and offered options that ensured high safety standards. We found an older Toyota Camry which we believed to be a needle in the haystack. We knew it had been cherished by the previous owner who traded it in for their dream car, a Lexus. Even though the purchase we made that day was not huge, our Sales Consultant, Mark Demma, made us feel special. We saw the car on the spur of the moment and we lived over an hour away so we wanted to make sure it would be worth the trip. Mark sent us pictures and was very detailed in his explanation of what condition the car was in. We drove to Schaumberg and the car was exactly how he explained it & we loved it right away. My husband & I dread having multiple people approach us & the high pressure sales environment. This was a great experience because Mark allowed us the time to drive the Camry and the freedom to discuss our decision without feeling any pressure at all. He was one of the best Sales Consultants I have had in a while. The sales transaction was quick and painless. The finance manager, Caryn Szoldatits, was knowledgeable, available to answer any questions and was very personable. On our return visit to pick up the car & finalize the paperwork, everything was ready to go for us which was great since we wanted to get back on the road for our trip back home. We forgot the registration and she took the time to go on the internet and print us out one which saved us time. When we picked up the car, our daughter came with us. It looked so nice cleaned up sitting in the lot, that we had to take a double look to make sure it was the Camry we purchased. The inside looked & smelled really good too. We received a follow-up call and a personalized card in the mail. I would highly recommend that anyone far or near looking for that special car and a highly skilled and personable staff to check out the automobiles at Woodfield Lexus. It was truly a memorable experience. We will be recommending them to both family and friends. More

2017 RX 350 Great, hassle free new rx 350 purchase. Mark Demma provided the answers I needed and we completed a hassle free transaction at a good price Great, hassle free new rx 350 purchase. Mark Demma provided the answers I needed and we completed a hassle free transaction at a good price More

Great Service Department Lexus Woodfield Service Department delivers excellent service within the time they estimate. They keep you updated on the vehicle. I would buy anoth Lexus Woodfield Service Department delivers excellent service within the time they estimate. They keep you updated on the vehicle. I would buy another Lexus from this dealer. More

Scheduled maintenance Purchased a Certified 2013 ES 350 in 2016 from a different dealership and have had 3 of the 4 complimentary maintenance services performed at Woodfiel Purchased a Certified 2013 ES 350 in 2016 from a different dealership and have had 3 of the 4 complimentary maintenance services performed at Woodfield Lexus. So far, so good. Each time, the service techs have been courteous and professional and the work performed in a timely and competent manner. I'm cautiously optimistic the quality,credibility, and value I've experienced to date will continue beyond the complementary service appts. More

They worked with me to get the car I wanted. They were friendly, professional and knew the answers to my questions. Worked with me to come to an agreement on pricing. Will come back and tell my They were friendly, professional and knew the answers to my questions. Worked with me to come to an agreement on pricing. Will come back and tell my friends who are looking for a Lexus More

Replace all brakes on our 2012 Rx350 The service was without issue and the courtesy and flexibility was outstanding. A loaner vehicle was provided without any issues or concerns. Th The service was without issue and the courtesy and flexibility was outstanding. A loaner vehicle was provided without any issues or concerns. The work was completed in a reasonable time period and Mike Evans was in contact with me throughout the process. More