Woodfield Lexus

Routine visit Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed report provided about the car’s status. Every visit is the same —- excellent! More

Aim to please The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns wer The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns were resolved. More

Outstanding follow through on car maintenance - end to end I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within 30 sec got confirmation. Arrived at the dealership and was greeted by mgr and said it would be 1 hour to complete. Talked to my Salesman, and within an hour got my car back, cleaned and everything updated and check out. Excellent service process, unlike my former auto dealer (Audi of Hoffman Estate) who told me 3 hours for breaks and alignment. I came back to Audi service 5 hours later only, then said it would be an additional 2 hours. Lexus dealership does a much better job taking care of the car and the owners of the vehicles. Attention to detail and communications on what is going on is second to none at Woodfield Lexus. More

Matt is always good. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. More

Friendly Employee / Sales Personel From the time I contacted Lexus Woodfield, to when I drove off the properly with my New/Used ES350, everyone was so friendly and helpful (with a smile From the time I contacted Lexus Woodfield, to when I drove off the properly with my New/Used ES350, everyone was so friendly and helpful (with a smile also). Mark Demma was very knowledgeable and made sure I felt comfortable. Never pressuring me to buy or trying to sell me another vehicle like other places I have been too. Mark made sure I received the best amount of money for the trade in and didn't pressure me to trade it in. I came in with financing but again Mark double checked to make sure they would beat the APR I already had and they sure did by as much as 1.5% APR. WOW. He was very thorough from start to finish. The friendliness didn't stop there, I believe his name was Brian, Who reviewed all the paperwork with me. Answered all my questions and kept my payment exactly where I wanted it to stay. They have just gained a lifetime customer! More

Excellent experience. My experience in leasing my new 2018 Lexus RX 350 was excellent. Pat Chan was very accommodating in allowing me to test drive a number of vehicles to My experience in leasing my new 2018 Lexus RX 350 was excellent. Pat Chan was very accommodating in allowing me to test drive a number of vehicles to determine my preferences. Brian Larsen was professional and thorough in going through the contract and paperwork. Derek Dukey was very helpful in acquainting me with the vehicle including all new features,. Everyone I encountered was friendly, knowledgeable and respectful. More

Very good experience ! Lexus RX350 purchase I just purchased a new Lexus RX350 and was very satisfied with the experience. Mark Demma did an excellent job throughout. This is the second veh I just purchased a new Lexus RX350 and was very satisfied with the experience. Mark Demma did an excellent job throughout. This is the second vehicle i have purchased from Mark and Woodfield Lexus. I I do recommend Mark and Woodfield Lexus. More

Fantastic Service As Always Mandeep has always taken great care of our family. We have four vehicles that you service and everyone is always pleased. He shows great personal atte Mandeep has always taken great care of our family. We have four vehicles that you service and everyone is always pleased. He shows great personal attention and makes us all feel like valued customers and not just another number. Setting up appointment, and picking up vehicles after service has always been seamless and works in perfectly with our schedule. More

Super service rep Tonya Had my car in for routine service at 120,000+ miles. I have dealt with Tonya for several years now and always get great personal attention. She is Had my car in for routine service at 120,000+ miles. I have dealt with Tonya for several years now and always get great personal attention. She is always thoughtful and concerned about what service is needed. I feel like a valued customer/friend, not just another number rolling in for service. She recommended that I buy the extended warranty when my new car warranty was almost up. I had never purchased an extended warranty on any car previously. It was the best value for the money ever spent. Will certainly do this again with my next Lexus. ( not ready yet, only 120,00+ miles). Also stopped by to say goodbye to George Tomasso and wish him well on his retirement. George sold my LS460 to me. Will miss him. More

Tonya is my service rep and she is great. Service department is great. However, my experience with Marty Whitney was very bad. Marty did not tell me truth about the lease on my ES 350. Service department is great. However, my experience with Marty Whitney was very bad. Marty did not tell me truth about the lease on my ES 350. More