Woodfield Lexus

Our Fourth Lexus from this Dealer This was our fourth purchase of a new Lexus. Marty Whitney put us at ease the moment we met him. His suggestions about various packages available was This was our fourth purchase of a new Lexus. Marty Whitney put us at ease the moment we met him. His suggestions about various packages available was very helpful and resulted in closing on the transactions. We feel we got just the right car for us. Thank you Marty. More

Mark is your guy! First time Lexus buyer and Mark Demma made it the BEST experience I could have. He listened to what I was looking for and showed me several options, First time Lexus buyer and Mark Demma made it the BEST experience I could have. He listened to what I was looking for and showed me several options, let me test drive 2 vehicles, and really explained all the features of each and of Lexus. You can tell he is very proud to be selling Lexus vehicles. He made the whole process so easy and was very personable as well. Warm & down to earth - no HARD sell at all. I have other friends who have gotten cars there and I understand now why they keep coming back. I have been buying cars for over 40 years and this is the FIRST time I have ever gotten a big red bow on my new car!!! What a thoughtful gesture. Yasmine was so so nice in Finance and Dave really showed me around all the very cool features of my new car and offered future appointments if I had any questions. I LOVE my new car and am thrilled to be part of the Lexus family now! We went to a Hawks game on Saturday night and the parking attendant was like "Oh, you have a Lexus... right over there in the special parking section". How about that?? I will highly recommend Mark and Woodfield Lexus to all I know.. More

New car purchase We just purchased our sixth Lexus and this was the first from Woodfield Lexus. What a great experience! Mark Demma was helpful and knowledgeable and We just purchased our sixth Lexus and this was the first from Woodfield Lexus. What a great experience! Mark Demma was helpful and knowledgeable and a true pleasure to work with.! More

Replace airbag Polite, courteous service from the time I pulled in to when I left. I also asked for and received a loaner car which I greatly appreciated. Polite, courteous service from the time I pulled in to when I left. I also asked for and received a loaner car which I greatly appreciated. More

6 month checkup Always treated respectfully. This is my second car from Woodfield Lexus. I can't imagine buying a car anywhere else. Great car, great service, grea Always treated respectfully. This is my second car from Woodfield Lexus. I can't imagine buying a car anywhere else. Great car, great service, great experience. More

Excellent..Rich is wonderful Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing Rich listened to me and gave me what I asked for. He showed me how I could touch up stone marks on good without having to paint the whole thing More

Routine visit Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed Service was excellent! Comfortable space to wait; service completed in time estimated. Very professional staff all around. Very thorough, detailed report provided about the car’s status. Every visit is the same —- excellent! More

Aim to please The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns wer The staff at Woodfield Lexus really worked hard to make sure my car was serviced properly and that I was completely satisfied with how my concerns were resolved. More

Outstanding follow through on car maintenance - end to end I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within I love the effectiveness of your process for doing std car maintenance. Emailed me that service was made the call to schedule a date and time, within 30 sec got confirmation. Arrived at the dealership and was greeted by mgr and said it would be 1 hour to complete. Talked to my Salesman, and within an hour got my car back, cleaned and everything updated and check out. Excellent service process, unlike my former auto dealer (Audi of Hoffman Estate) who told me 3 hours for breaks and alignment. I came back to Audi service 5 hours later only, then said it would be an additional 2 hours. Lexus dealership does a much better job taking care of the car and the owners of the vehicles. Attention to detail and communications on what is going on is second to none at Woodfield Lexus. More

Matt is always good. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. Matt has been our service manager for over 6 yrs. He's always very friendly and gets straight to the point. We trust im him with our Lexus needs. More