Woodfield Lexus

Great service Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. Tony my rep was very informative. He explained every aspect of the 90000 mile service. Because it would be a 2 to 3 hour wait i was offered a loaner. He called me with an update on the status of my service. Could not ask for more. Wood field Lexus provides a very good door to door experience. More

nice dealership great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. great people to work with.Mandeep is very knowledgeable & helpful. I have two lexus cars serviced here. Will keep bringing my cars here for service. More

Excellent, as always Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate Highly recommend Lexus in Schaumburg for service and all else. Very polite and accommodating. My 2013 RX 350 needed a new battery. I appreciate the prompt & polite service I received More

Always awesome Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people w Efficient & excellent customer service. 3 Lexus vehicles purchased and serviced here. job is completed on a timely basis. Extremely friendly people work at this location. More

Phenomenal Service My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust anyone to fix my car but YOU. I am very grateful for maintaining my car and keeping me safe always. God blessings to you and may you continue the great work and dedication... Sincerely, Evelyn Meyer More

Thank you Mark Demma Just wanted to thank Mark Demma at Woodfield Lexus,for his professionalisms and honesty!Salesman like this is what makes customers come back! Thank yo Just wanted to thank Mark Demma at Woodfield Lexus,for his professionalisms and honesty!Salesman like this is what makes customers come back! Thank you Mark for the great experience,the Thompson’s! If you head to woodfield Lexus,ask for Mark Demma! More

Repair Breaks Had great service ,however when picking up the car service was slow and un organized. I believe the dealer ship needed more people doing the pickup Had great service ,however when picking up the car service was slow and un organized. I believe the dealer ship needed more people doing the pickup function. More

Bad Service - Ignore Customer Poor Customer Service and Low Value - Do not take your car for service here. Disrespectful, untrustworthy and lack of resolution. Service manager tr Poor Customer Service and Low Value - Do not take your car for service here. Disrespectful, untrustworthy and lack of resolution. Service manager treats customers poorly. More

It was a PLEASURE/STRESS FREE I had an appointment to meet with another dealership but after talking to Adelina over the phone I decided to come and meet her. Note: dealership tha I had an appointment to meet with another dealership but after talking to Adelina over the phone I decided to come and meet her. Note: dealership that I had an appointment with was only 15 mins away. I drove 1 hr. to meet with Adelina. Adelina is/was awesome and it was a pleasure in working with her and her team. More

Never Again!!! I went there recently to check the clunking noise in my 08 ES350. They charged $160 for inspection, which is standard. But to my surprise, I was giv I went there recently to check the clunking noise in my 08 ES350. They charged $160 for inspection, which is standard. But to my surprise, I was given a verbal estimate of $4,500 and was told that the Passenger side inner CV boot is leaking along with severe leak in the timing chain assembly. Obviously before spending that much money on a 10 year old car I should get a second opinion which I took from somewhere else and was told there was no leak in the timing chain set. "Some one just made a fool out of you." So, I paid $160 to be a fool. I must say Wood filed Lexus Service Dept. was really honest before. But now with these new service advisers, they just want to make money... More