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Woodfield Lexus
Schaumburg, IL
1,422 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,422 reviews
January 20, 2020
Always very professional and timely service. Service always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. always complete and thorough. Staff anticipates my cars needs and finishes the job. Very friendly attitude and thorough. More
by Mbaeramos
Employees Worked With
Tonya Plutz
January 17, 2020
On time, but I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked h I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked how long the service would take as I only had to run and get groceries and I'd be back by the time the work is finished. He said about 1.5 to 2 hours. He then turned the call over to Tonya for some reason. I left at 9:30, returned at 11:15. Tonya was with another customer at the time, so I went to the waiting room. She came over there a few minutes later and told me it would be about another hour - I don't believe she had them even start on my vehicle until just then. So I had to wait around for another hour. I had "prepaid" for several maintenance visits when I purchased my vehicle in July. Tonya charged me (initially) for this visit - $400 some dollars. I told the cashier there shouldn't be a charge because I prepaid. She took the bill to Tonya who removed the charge and apologized. This was a careless oversight from sub-par staff that shouldn't be working at Lexus. This was not my first time with Tonya handing my maintenance, but it will be the last. Lastly, please do something with your customers' waiting area. Seriously, you're a Lexus dealer, not Honda. Get those filthy green chairs reupholstered or replaced. Your entire dealership is going downhill, and I've been a customer for about 10 years, so I've witnessed the decline. I'm considering switching to Arlington Lexus. More
by Sandra
Employees Worked With
Tonya Plutz, Nick Garcia
January 13, 2020
Outstanding service Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a tim Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a timely manner. More
by shess2112
Employees Worked With
Tonya Plutz
January 12, 2020
Bob Schmerler should not be working at Woodfield Lexus. Either he had no knowledge of how to open emails or he is the most dishonest person I have met. He, from what I can tell, purposely delayed an end Either he had no knowledge of how to open emails or he is the most dishonest person I have met. He, from what I can tell, purposely delayed an end of the year sales event in order to get me to pay financing in the new year. More
by Kevin Conlin
Employees Worked With
Bob Schmerler
January 11, 2020
Mandeep is fantastic, he’s thorough and really helpful. I completely trust this dealership to service all my vehicles, and I never have any issues! completely trust this dealership to service all my vehicles, and I never have any issues! More
by Cininil
Employees Worked With
Mandeep Mangat
January 09, 2020
Service for 100,000 miles and to replace front park Rich was excellent. Never worked with him in the past. I wasn't sure if I was going to repair sensor but ask Rich to get an estimate to repair. He Rich was excellent. Never worked with him in the past. I wasn't sure if I was going to repair sensor but ask Rich to get an estimate to repair. He provided it and I said go ahead and repair. More
by wfg2691
Employees Worked With
January 06, 2020
I have enjoyed working with Woodfield Lexus team, particularly Mark Demma over the last 10 years. Last week's NX 300 purchase was just another example of great professionalism. particularly Mark Demma over the last 10 years. Last week's NX 300 purchase was just another example of great professionalism. More
by Abraham
January 06, 2020
Great experience as usual! Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary ver Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary very well. It is nice to have someone who has come to know me and who I trust without a doubt. More
by Marguerite
Employees Worked With
Tonya Plutz
January 05, 2020
New car buying experience This is the second vehicle my wife and I have purchased from Woodfield Lexus. The first vehicle we purchased at the dealership has also been serviced This is the second vehicle my wife and I have purchased from Woodfield Lexus. The first vehicle we purchased at the dealership has also been serviced by the dealership. Our sales person, Marty Whitney, was a pleasure with whom to work. The purchase process was very open and transparent. We highly recommend Marty if you are considering a new Lexus or a used vehicle from their inventory. . More
by pleased customer
Employees Worked With
