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Woodfield Lexus

Schaumburg, IL

4.8
1,410 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Woodfield Lexus is a "Elite Of Lexus" Dealership
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350 E Golf Road

Schaumburg, IL

60173

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Showing 1,410 reviews

January 17, 2020

On time, but I dropped my Rx450H off for 30K mtc., and started with Nick Garcia. He is the reason I gave more than 1 star. He provided me a loaner. and I asked h More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tonya Plutz, Nick Garcia
January 13, 2020

Outstanding service Tonya is always so helpful, and the service department does great work. They always keep me updated with the work being done and have it done in a tim More

by shess2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Jan 13, 2020 -

Woodfield Lexus responded

We are thrilled to hear Tonya takes such good care of you at your visits. Thanks again for servicing with us and for sharing your thoughts! We appreciate the support!

January 12, 2020

Bob Schmerler should not be working at Woodfield Lexus. Either he had no knowledge of how to open emails or he is the most dishonest person I have met. He, from what I can tell, purposely delayed an end More

by Kevin Conlin
Recommend Dealer
No
Employees Worked With
Bob Schmerler
Jan 17, 2020 -

Woodfield Lexus responded

We apologize for your recent experience in trying to purchase a vehicle through your employer. Be assured, that was not Bob nor the companies intention to purposely delay the purchase. It was a very busy time, and your employer being out of town, made it difficult to move forward. We always do out best to negotiate the best possible pricing, unfortunately we do not always agree. Again, we apologize that this did not work out and would appreciate the opportunity to work with you again in the future.

January 11, 2020

Mandeep is fantastic, he’s thorough and really helpful. I completely trust this dealership to service all my vehicles, and I never have any issues! More

by Cininil
Recommend Dealer
Yes
Employees Worked With
Mandeep Mangat
Jan 13, 2020 -

Woodfield Lexus responded

We are happy to hear Mandeep takes good care of you at your service visits. It is our pleasure to have you as our customer and we appreciate your support!

January 09, 2020

Service for 100,000 miles and to replace front park Rich was excellent. Never worked with him in the past. I wasn't sure if I was going to repair sensor but ask Rich to get an estimate to repair. He More

by wfg2691
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 10, 2020 -

Woodfield Lexus responded

Glad we could help! Thanks for sharing!

January 06, 2020

Great experience as usual! Once again a great experience. Tonya, my service rep couldn't be better. She understands my concerns and needs and explains everything necessary ver More

by Marguerite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Plutz
Jan 07, 2020 -

Woodfield Lexus responded

We are thrilled that Tonya takes such good care of assisting you with your auto needs. Thanks for sharing, Marguerite!

January 06, 2020

I have enjoyed working with Woodfield Lexus team, particularly Mark Demma over the last 10 years. Last week's NX 300 purchase was just another example of great professionalism. More

by Abraham
Recommend Dealer
Yes
Employees Worked With
Yasmine LoBue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Demma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Woodfield Lexus responded

Thanks for being our long time loyal customer! We hope you are enjoying your new car and wish you many happy miles!

January 05, 2020

New car buying experience This is the second vehicle my wife and I have purchased from Woodfield Lexus. The first vehicle we purchased at the dealership has also been serviced More

by pleased customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Woodfield Lexus responded

We are so happy to have you as our loyal customers! We will continue to do our best in assisting you with your service and sales needs. Thanks for sharing and hope you are enjoying your new car!

January 05, 2020

Go to dealer for everything This is the second vehicle we have purchased from Woodfield Lexus. The staff has always been very nice and helpful. We never felt any pressure tacti More

by perkywitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mustafa Dagoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Dukey
Jan 07, 2020 -

Woodfield Lexus responded

We are thrilled to have you as our loyal customers! Thanks again for your purchases and for sharing your thoughts! Hope you are enjoying your new car and wish you many happy miles!

January 05, 2020

Car buying made easy As always, it was a pleasure buying an certified pre-owned auto from Woodfield Lexus. Eugene Merlin is very professional and makes you feel very comfo More

by M Deniau McLoughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Merlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn Szoldatits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bouza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Woodfield Lexus responded

We are thrilled to have you as our customer, Michael! We hope to continue to assist you with your auto needs for many years to come. Thanks again and hope you are enjoying your new car and wish you many happy miles!

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